MBA with Professional Certificate in Customer Support Best Practices

Thursday, 15 January 2026 14:17:36

International Students can apply

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MBA with Professional Certificate in Customer Support Best Practices

Overview

Customer Support

is a vital aspect of any business, and the MBA with Professional Certificate in Customer Support Best Practices is designed to equip you with the skills to excel in this field. This program is ideal for business professionals looking to enhance their customer service skills and advance their careers. By learning from industry experts, you'll gain a deep understanding of customer support strategies and best practices, enabling you to deliver exceptional customer experiences. With this program, you'll be able to analyze customer needs, develop effective solutions, and implement process improvements. Take the first step towards a successful career in customer support – explore this program further today!

MBA with Professional Certificate in Customer Support Best Practices is an innovative program that equips you with the skills to deliver exceptional customer experiences. By combining an MBA with a professional certificate in customer support best practices, you'll gain a competitive edge in the job market. This course offers key benefits such as enhanced leadership skills, improved communication techniques, and a deeper understanding of customer needs. You'll also develop career prospects in various industries, including sales, marketing, and customer success. With a focus on practical application, this program features unique features such as real-world case studies and industry expert guest lectures. (5)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Support Fundamentals •
Communication Skills for Customer Support •
Effective Listening and Problem-Solving •
Customer Relationship Management (CRM) Systems •
Best Practices for Handling Complaints and Feedback •
Time Management and Prioritization in Customer Support •
Emotional Intelligence and Empathy in Customer Interactions •
Advanced Communication Skills for De-Escalation •
Data Analysis and Reporting in Customer Support •
Industry-Specific Customer Support Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Support Best Practices

The MBA with Professional Certificate in Customer Support Best Practices is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on teaching students the essential skills and best practices in customer support, including communication, problem-solving, and conflict resolution.
Upon completion of the program, students will be able to analyze customer needs, develop effective solutions, and implement strategies to improve customer satisfaction.
The program is designed to be completed in a short duration of 6-12 months, making it an ideal option for working professionals who want to enhance their skills and advance their careers.
The MBA with Professional Certificate in Customer Support Best Practices is highly relevant to the customer service industry, and graduates can expect to secure high-paying jobs in various sectors, including retail, finance, and technology.
The program is designed to be industry-relevant, with a focus on teaching students the latest trends and best practices in customer support.
The program is designed to be flexible, with online and part-time options available to accommodate the needs of working professionals.
The MBA with Professional Certificate in Customer Support Best Practices is a valuable addition to any MBA program, providing students with a specialized skillset that is in high demand by employers.
Graduates of the program can expect to earn a competitive salary, with median salaries ranging from $60,000 to over $100,000 depending on the industry and location.
The program is designed to be career-advancing, with a focus on teaching students the skills and knowledge required to succeed in senior customer-facing roles.
The MBA with Professional Certificate in Customer Support Best Practices is a great option for anyone looking to transition into a customer-facing role or advance their career in the customer service industry.

Why this course?

The significance of an MBA with a Professional Certificate in Customer Support Best Practices cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial to their success, with 60% stating that it is a key differentiator in the market (Google Charts 3D Column Chart, 2022).
Industry Trends Percentage
Emphasis on Customer Experience 85%
Importance of Social Media in Customer Support 70%
Need for Personalized Customer Service 80%

Who should enrol in MBA with Professional Certificate in Customer Support Best Practices?

Ideal Audience for MBA with Professional Certificate in Customer Support Best Practices Are you a business professional looking to enhance your customer service skills and advance your career in the UK?
Demographics: Typically, our ideal learners are working professionals with at least 2 years of experience in customer-facing roles, such as sales, marketing, or customer service, in industries like finance, healthcare, or technology.
Career Goals: Our learners aim to develop expertise in customer support best practices, leading to career advancement opportunities, such as team lead, customer success manager, or business development manager, with a median salary in the UK ranging from £40,000 to £70,000 per annum.
Education and Background: A bachelor's degree in any field is typically required, with a strong foundation in business, marketing, or a related field. Prior experience in customer-facing roles and a passion for delivering exceptional customer service are also essential.
Personal Qualities: Our ideal learners possess excellent communication, problem-solving, and time management skills, with the ability to work in a fast-paced environment and adapt to changing customer needs.