MBA with Professional Certificate in Customer Support

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International Students can apply

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MBA with Professional Certificate in Customer Support

Overview

Customer Support

is a vital function in any organization, and the MBA with Professional Certificate in Customer Support program is designed to equip you with the necessary skills to excel in this field. This program is ideal for working professionals and individuals looking to transition into a customer-facing role.

The program focuses on developing essential skills in customer service, communication, and problem-solving, enabling you to provide top-notch support to customers and drive business growth.

Through a combination of theoretical knowledge and practical experience, you will learn how to handle customer complaints, resolve issues efficiently, and provide personalized solutions.

By the end of the program, you will be equipped with the skills and knowledge to succeed in a customer support role and take your career to the next level.

So, if you're ready to take the first step towards a rewarding career in customer support, explore the MBA with Professional Certificate in Customer Support program today and discover a world of opportunities.

MBA with Professional Certificate in Customer Support is an ideal program for those seeking to excel in the field of customer support. This comprehensive course offers a unique blend of business acumen and customer service skills, preparing you for a successful career in this field. With MBAs, you'll gain a deeper understanding of business principles, while the Professional Certificate in Customer Support equips you with the skills to deliver exceptional customer experiences. Upon completion, you'll be equipped to handle complex customer issues, drive customer satisfaction, and advance your career in a variety of industries. (13)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Communication Skills for Effective Customer Support •
Conflict Resolution and Negotiation Techniques •
Data Analysis and Interpretation for Customer Insights •
Emotional Intelligence and Empathy in Customer Interactions •
Product Knowledge and Technical Support •
Time Management and Prioritization in Customer Support •
Customer Service Metrics and Performance Evaluation •
Cultural Competence and Diversity in Customer Support •
Advanced Communication Tools and Technologies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Support

The MBA with Professional Certificate in Customer Support is a unique and specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program is ideal for individuals who want to transition into a customer support career or enhance their existing skills in this area.
Upon completion, students can expect to gain a deep understanding of customer support principles, practices, and strategies, as well as the ability to analyze and resolve complex customer issues.
The learning outcomes of this program include the ability to design and implement effective customer support strategies, manage customer relationships, and provide exceptional customer service.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The industry relevance of this program is high, as customer support is a critical function in many organizations, and companies are constantly seeking skilled professionals to manage their customer relationships.
The MBA with Professional Certificate in Customer Support is also relevant to the growing demand for customer experience (CX) professionals, who are responsible for designing and delivering exceptional customer experiences across all touchpoints.
By combining the business acumen of an MBA with the specialized skills of a customer support professional, graduates of this program are well-positioned to succeed in a variety of roles, from customer support specialist to customer experience manager.
Overall, the MBA with Professional Certificate in Customer Support is a valuable and in-demand program that can help students launch or advance their careers in customer-facing roles.

Why this course?

The significance of an MBA with a Professional Certificate in Customer Support cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial to their success, with 60% stating that it is a key differentiator in the market (Google Charts 3D Column Chart, 2022).
Industry Trends Percentage
Emphasis on Customer Experience 85%
Importance of Digital Channels 90%
Need for Multichannel Support 95%

Who should enrol in MBA with Professional Certificate in Customer Support?

Ideal Audience for MBA with Professional Certificate in Customer Support Are you a UK-based professional looking to enhance your customer service skills and advance your career in a competitive industry?
Professionals in customer-facing roles With over 1.3 million customer service jobs available in the UK, this programme is designed for those seeking to upskill and reskill in a rapidly changing business landscape.
Individuals with 2+ years of customer service experience Whether you're looking to transition into a new role or advance within your current organisation, this MBA with Professional Certificate in Customer Support is ideal for those seeking to develop advanced customer service skills and knowledge.
Those seeking career progression With a strong focus on customer-centric leadership and strategic thinking, this programme is designed to equip you with the skills and knowledge required to take on senior customer-facing roles and drive business growth.
UK-based professionals With a focus on UK-specific industry trends and best practices, this programme is designed to equip you with the skills and knowledge required to succeed in the UK customer service market.