MBA with Professional Certificate in Customer Success Metrics

Wednesday, 14 January 2026 11:52:49

International Students can apply

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MBA with Professional Certificate in Customer Success Metrics

Overview

Customer Success Metrics

is designed for professionals seeking to measure and optimize their customer relationships. This MBA with Professional Certificate aims to equip learners with the skills to analyze and interpret customer data, identify areas for improvement, and develop strategies to increase customer satisfaction and retention. Customer Success Metrics is a critical component of any business, and this program provides a comprehensive understanding of its importance and application. By studying customer success metrics, learners will gain insights into how to create data-driven decisions, improve customer engagement, and drive business growth.

Through a combination of coursework and real-world applications, learners will develop the skills to measure customer success, identify areas for improvement, and develop strategies to increase customer satisfaction and retention.

Whether you're a business leader, sales professional, or customer success manager, this program will provide you with the knowledge and skills to drive customer success and business growth.

Explore the world of Customer Success Metrics and take the first step towards driving business growth and customer satisfaction. Learn more about this program and start your journey today!

MBA with Professional Certificate in Customer Success Metrics is a comprehensive program that equips you with the skills to measure and optimize customer success. By focusing on customer success metrics, you'll gain a deeper understanding of how to drive business growth through data-driven decision making. This customer success metrics focused MBA program offers a unique blend of theoretical knowledge and practical skills, making you an attractive candidate for top-tier companies. With customer success metrics expertise, you'll enjoy enhanced career prospects, including roles in sales, marketing, and product management. (6)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Success Metrics Fundamentals •
Customer Journey Mapping and Analysis •
Net Promoter Score (NPS) and Customer Satisfaction (CSAT) •
Customer Health Score and Retention Analysis •
Customer Acquisition Cost (CAC) and Lifetime Value (LTV) •
Data-Driven Decision Making for Customer Success •
Customer Success Metrics for SaaS and Software Companies •
Measuring Customer Effort and Churn Rate •
Advanced Customer Success Metrics and KPIs •
Using Machine Learning and AI in Customer Success

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Success Metrics

The MBA with Professional Certificate in Customer Success Metrics is a unique and specialized program designed to equip students with the knowledge and skills required to drive business growth through customer success.
This program is ideal for professionals looking to transition into a customer success role or enhance their existing skills in this area.
Through this program, students will learn how to measure and analyze customer success metrics, develop strategic plans to improve customer satisfaction, and implement data-driven solutions to drive business growth.
The learning outcomes of this program include the ability to analyze customer data, develop customer success strategies, and measure the effectiveness of these strategies.
The duration of this program is typically 6-12 months, depending on the institution and the student's prior experience.
The industry relevance of this program is high, as customer success is a critical component of many businesses, particularly in the technology and software sectors.
By completing this program, students will gain a competitive edge in the job market and be able to drive business growth through customer success.
The program is also relevant to professionals working in related fields, such as sales, marketing, and product management, as it provides a deeper understanding of customer behavior and needs.
Overall, the MBA with Professional Certificate in Customer Success Metrics is a valuable investment for professionals looking to advance their careers in customer success or related fields.

Why this course?

Customer Success Metrics have become a crucial aspect of business strategy in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 71% of UK businesses believe that customer success is essential to their long-term growth and profitability.
Metric Percentage
Customer Retention Rate 85%
Net Promoter Score (NPS) 40%
Customer Acquisition Cost (CAC) £100

Who should enrol in MBA with Professional Certificate in Customer Success Metrics?

Ideal Audience for MBA with Professional Certificate in Customer Success Metrics Professionals seeking to enhance their customer-centric skills and drive business growth in the UK, with a focus on industries such as finance, technology, and healthcare.
Key Characteristics: Typically hold a bachelor's degree, with 2-5 years of experience in a customer-facing role, and a strong desire to develop data-driven skills to measure customer success.
Industry Focus: Finance, technology, healthcare, and e-commerce, with a growing demand for customer success professionals in the UK, where 71% of businesses report an increase in customer expectations (Source: CEB Global Customer Experience Study, 2020).
Career Goals: To become a customer success leader, drive revenue growth, and improve customer retention rates, with a median salary in the UK reaching £60,000 per annum (Source: Glassdoor, 2022).