MBA with Professional Certificate in Customer Success Analysis

Tuesday, 17 February 2026 22:49:13

International Students can apply

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MBA with Professional Certificate in Customer Success Analysis

Overview

Customer Success Analysis

is a specialized field that helps businesses optimize their customer relationships and drive growth. This MBA with Professional Certificate in Customer Success Analysis is designed for professionals who want to develop expertise in analyzing customer data to inform business decisions. Unlock the power of customer insights with this program, which combines theoretical knowledge with practical skills to help you analyze customer behavior, identify trends, and develop strategies to improve customer satisfaction and retention. By the end of this program, you'll be able to apply data-driven approaches to customer success, leading to increased revenue and customer loyalty. Take the first step towards a career in customer success analysis and explore this program further to learn more.

MBA with Professional Certificate in Customer Success Analysis is a comprehensive program that equips you with the skills to drive business growth through customer-centric strategies. By combining an MBA degree with a professional certificate in customer success analysis, you'll gain a unique understanding of how to analyze customer needs and develop tailored solutions. This course offers key benefits such as enhanced business acumen, improved customer retention, and increased revenue. With a strong focus on data-driven decision making, you'll be well-equipped to succeed in a rapidly changing business landscape. Career prospects are vast, with opportunities in various industries. (11)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Success Analysis Fundamentals •
Customer Journey Mapping and Analysis •
Customer Retention Strategies and Metrics •
Net Promoter Score (NPS) and Customer Satisfaction (CSAT) •
Customer Health Score and Risk Assessment •
Data-Driven Decision Making in Customer Success •
Customer Success Team Structure and Organization •
Account Management and Relationship Building •
Upselling and Cross-Selling Techniques •
Measuring Customer Success with Key Performance Indicators (KPIs)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Success Analysis

The MBA with Professional Certificate in Customer Success Analysis is a unique and specialized program that combines the rigors of an MBA with the practical skills of customer success analysis.
This program is designed to equip students with the knowledge and expertise needed to drive business growth through customer success, and is highly relevant to industries such as technology, finance, and healthcare.
Through a combination of coursework, case studies, and project-based learning, students will develop a deep understanding of customer success principles, including customer journey mapping, needs analysis, and relationship management.
The program's learning outcomes include the ability to analyze customer data to identify trends and opportunities, develop and implement customer success strategies, and measure the effectiveness of those strategies.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and education.
The program is designed to be completed in a part-time or full-time format, allowing students to balance their studies with their existing work or other commitments.
The MBA with Professional Certificate in Customer Success Analysis is a highly sought-after credential in the industry, and can open doors to senior roles in customer success, business development, and strategy.
Many employers require or prefer candidates with this certification, making it an excellent choice for those looking to advance their careers in customer success or related fields.
The program's industry relevance is high, with many companies recognizing the importance of customer success in driving business growth and revenue.
By combining the theoretical foundations of an MBA with the practical skills of customer success analysis, this program provides students with a unique and valuable skillset that is in high demand across a range of industries.

Why this course?

Customer Success Analysis is a vital component of modern business operations, particularly in the UK where the demand for skilled professionals is on the rise. According to a report by the Chartered Institute of Marketing, the UK's customer success industry is expected to grow by 10% annually, creating a significant demand for professionals with expertise in customer success analysis.
Industry Growth Growth Rate (%)
Customer Success 10%
Digital Marketing 8%
Data Science 12%

Who should enrol in MBA with Professional Certificate in Customer Success Analysis?

Customer Success Analysis Ideal Audience
Professionals seeking to enhance their skills in customer success analysis, particularly those in the UK, can benefit from this MBA with Professional Certificate. Key characteristics of the ideal audience include:
- Business professionals with 2-5 years of experience in sales, marketing, or customer-facing roles. - Those working in industries such as technology, finance, or healthcare, where customer success is a critical aspect of business strategy.
- Individuals looking to transition into customer success roles or advance their careers in related fields. - According to a report by the Chartered Institute of Marketing, 71% of UK marketers believe that customer success is a key factor in driving business growth.
- Professionals seeking to develop a deeper understanding of customer needs, pain points, and behaviors. - Those who want to stay ahead of the curve in the rapidly evolving customer success landscape.