MBA with Professional Certificate in Customer Service Transformation

Thursday, 08 January 2026 02:03:32

International Students can apply

Apply Now     Viewbook

MBA with Professional Certificate in Customer Service Transformation

Overview

Customer Service Transformation


Unlock the power of exceptional customer experiences with our MBA with Professional Certificate in Customer Service Transformation.


Transform your organization by elevating customer service skills and knowledge. This program is designed for professionals seeking to enhance their expertise in customer-centric strategies, service delivery, and relationship management.

Develop a deeper understanding of customer needs, preferences, and behaviors, and learn how to create personalized experiences that drive loyalty and retention.


Gain practical skills in areas such as conflict resolution, communication, and problem-solving, and apply them to real-world scenarios.

Take the first step towards a customer service revolution and explore this transformative program further.

MBA with Professional Certificate in Customer Service Transformation is a game-changing program that equips you with the skills to revolutionize customer service. By combining a Master's in Business Administration with a specialized certification, you'll gain a competitive edge in the job market. This course offers key benefits such as enhanced leadership skills, improved communication techniques, and a deeper understanding of customer needs. With career prospects in high demand, you'll be poised for success in industries like retail, finance, and healthcare. Unique features include a focus on data-driven decision making and a global perspective, making you a customer service transformation expert. (17)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Transformation Fundamentals •
Understanding Customer Expectations •
Effective Communication Skills for Customer Service •
Building Customer Relationships and Loyalty •
Managing Customer Complaints and Feedback •
Digital Transformation in Customer Service •
Data-Driven Decision Making in Customer Service •
Emotional Intelligence in Customer Service •
Cultural Competence in Customer Service •
Measuring and Improving Customer Service Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service Transformation

The MBA with Professional Certificate in Customer Service Transformation is a unique and specialized program designed to equip students with the skills and knowledge required to drive customer service transformation in today's fast-paced business environment.
This program is ideal for professionals looking to enhance their customer service skills and take their careers to the next level, particularly in industries such as retail, hospitality, and finance.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer service principles, including customer needs analysis, service quality management, and relationship building.
The program's focus on customer service transformation enables students to develop innovative solutions to improve customer experience, increase customer loyalty, and drive business growth.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The program is designed to be flexible and accessible, with online and part-time options available to accommodate different learning styles and schedules.
Industry relevance is a key aspect of this program, as it is designed to equip students with the skills and knowledge required to succeed in today's customer-centric business environment.
The program's focus on customer service transformation makes it an attractive option for professionals looking to work in industries such as customer experience management, service design, and business development.
Upon completion of the program, students will receive a Professional Certificate in Customer Service Transformation, which can be used to enhance their career prospects and demonstrate their expertise in customer service transformation.
The program's learning outcomes include the ability to analyze customer needs and develop effective solutions, design and implement customer service strategies, and lead and manage customer service teams.
Overall, the MBA with Professional Certificate in Customer Service Transformation is a valuable and relevant program that can help professionals develop the skills and knowledge required to succeed in today's customer-centric business environment.

Why this course?

Customer Service Transformation is a vital aspect of business operations in today's market, particularly in the UK. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that customer service skills are essential for success in the job market (Source: CIPD, 2020). This highlights the significance of acquiring skills in customer service transformation to stay competitive.
UK Employers' Perception of Customer Service Skills
75% Essential for Success in the Job Market
64% Important for Career Advancement
56% Key to Business Success

Who should enrol in MBA with Professional Certificate in Customer Service Transformation?

Ideal Audience for MBA with Professional Certificate in Customer Service Transformation Are you a business leader or professional looking to enhance your customer service skills and drive business growth in the UK?
Key Characteristics: You are a UK-based manager or executive with 3-10 years of experience in a customer-facing role, seeking to develop strategic customer service skills to drive business success.
Industry Focus: The programme is designed for professionals working in various industries, including finance, retail, healthcare, and technology, with a focus on customer service transformation in the UK.
Career Goals: Upon completion of the programme, you can expect to achieve career goals such as becoming a customer service director, leading customer experience teams, or driving business growth through customer-centric strategies in the UK market.
Prerequisites: A bachelor's degree from a UK university, 2+ years of customer service experience, and a strong understanding of business principles and customer service best practices.