MBA with Professional Certificate in Customer Service Strategies

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International Students can apply

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MBA with Professional Certificate in Customer Service Strategies

Overview

Customer Service Strategies

is designed for professionals seeking to enhance their skills in delivering exceptional customer experiences. This MBA with Professional Certificate program focuses on equipping learners with the knowledge and tools necessary to develop and implement effective customer service strategies. Some of the key topics covered in the program include customer needs assessment, service quality management, and conflict resolution. The program is ideal for those in customer-facing roles, such as sales, marketing, and operations, who want to improve their customer service skills and contribute to their organization's success. By completing this program, learners will gain a deeper understanding of the importance of customer service in driving business growth and profitability. They will also develop the skills and confidence needed to implement customer service strategies that meet the evolving needs of customers.

Take the first step towards becoming a customer service expert

and explore this MBA with Professional Certificate program further.

MBA with Professional Certificate in Customer Service Strategies is an ideal program for professionals seeking to enhance their leadership skills and customer-centric approach. This comprehensive course offers strategic training in customer service, enabling participants to develop effective strategies and improve customer satisfaction. With a focus on business acumen, participants will gain a deeper understanding of the importance of customer service in driving business growth. Upon completion, participants will be equipped with the skills to drive business success through exceptional customer service. Career prospects are vast, with opportunities in various industries, including retail, finance, and healthcare. (11)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Strategies and Mindset •
Effective Communication Skills for Customer Service •
Building Strong Relationships with Customers •
Understanding Customer Needs and Expectations •
Conflict Resolution and De-Escalation Techniques •
Emotional Intelligence in Customer Service •
Empathy and Active Listening in Customer Interactions •
Customer Service Metrics and Performance Analysis •
Creating a Positive Customer Experience •
Cultural Competence in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service Strategies

The MBA with Professional Certificate in Customer Service Strategies is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program is ideal for individuals looking to enhance their customer service skills and advance their careers in industries such as retail, hospitality, and finance.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer service strategies, including communication, conflict resolution, and relationship building.
The program's learning outcomes include the ability to analyze customer needs, develop effective customer service plans, and implement strategies to improve customer satisfaction.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience.
The program is highly relevant to the customer service industry, with many employers requiring or preferring candidates with professional certifications in customer service.
The MBA with Professional Certificate in Customer Service Strategies is a valuable addition to any career, providing students with the skills and knowledge required to succeed in a rapidly changing business environment.
By combining the rigors of an MBA program with the specialized knowledge of customer service strategies, this program offers students a unique and competitive edge in the job market.
Graduates of the program can expect to secure leadership roles in customer-facing departments, or pursue careers in related fields such as sales, marketing, and human resources.
Overall, the MBA with Professional Certificate in Customer Service Strategies is an excellent choice for individuals looking to launch or advance their careers in customer service.

Why this course?

Customer Service Strategies are crucial in today's market, with the UK's customer service industry valued at £1.3 billion (Source: Statista, 2022). A Master's in Business Administration (MBA) with a Professional Certificate in Customer Service Strategies can equip learners with the necessary skills to excel in this field.
Industry Value (2022) Growth Rate (2020-2025)
£1.3 billion 12.1%
Retail 10.5%
Financial Services 13.5%

Who should enrol in MBA with Professional Certificate in Customer Service Strategies?

Ideal Audience for MBA with Professional Certificate in Customer Service Strategies Are you a business professional looking to enhance your customer service skills and advance your career in the UK?
Professionals with 2-5 years of experience in customer-facing roles In the UK, 1 in 5 employees work in customer-facing roles, and those with excellent customer service skills are in high demand. This course is ideal for those looking to develop their skills and advance their careers.
Individuals seeking to upskill in customer service and sales With the rise of e-commerce and digital transformation, customer service skills are more important than ever. This course is perfect for those looking to develop their skills in customer service, sales, and relationship management.
Business owners and managers looking to improve customer satisfaction In the UK, customer satisfaction is a key performance indicator for businesses. This course is ideal for business owners and managers looking to improve customer satisfaction and drive business growth.