MBA with Professional Certificate in Customer Service Solutions

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International Students can apply

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MBA with Professional Certificate in Customer Service Solutions

Overview

Customer Service Solutions

is designed for professionals seeking to enhance their skills in delivering exceptional customer experiences. This MBA with Professional Certificate program focuses on equipping learners with the knowledge and tools necessary to navigate complex customer service challenges.
Developing a deep understanding of customer needs and preferences is crucial in today's competitive market. The program explores various aspects of customer service, including communication, conflict resolution, and relationship management.
By the end of the program, learners will be able to analyze customer feedback, create effective solutions, and implement strategies to drive business growth.
If you're looking to take your customer service skills to the next level, explore the MBA with Professional Certificate in Customer Service Solutions today and discover a world of possibilities.

MBA with Professional Certificate in Customer Service Solutions is an ideal program for those seeking to excel in the field of customer service. This comprehensive course offers a unique blend of business acumen and customer service expertise, providing students with the skills to drive business growth and success. By combining the benefits of an MBA with specialized training in customer service, graduates can expect enhanced career prospects and increased earning potential. The program's focus on practical skills and real-world applications sets it apart from other business programs, making it an attractive option for those looking to upskill and reskill in customer service. (11)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Fundamentals •
Communication Skills for Customer Service •
Effective Listening and Problem Solving •
Customer Relationship Management •
Conflict Resolution and Negotiation •
Emotional Intelligence in Customer Service •
Service Recovery and Retention •
Cultural Competence in Customer Service •
Technology and Digital Channels in Customer Service •
Measuring Customer Service Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service Solutions

The MBA with Professional Certificate in Customer Service Solutions is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on developing a deep understanding of customer service principles, strategies, and best practices, enabling students to provide exceptional service and drive business growth.
Through a combination of theoretical and practical learning, students will gain hands-on experience in areas such as customer relationship management, conflict resolution, and service quality improvement.
The program's learning outcomes include the ability to analyze customer needs, develop effective service strategies, and implement process improvements to enhance customer satisfaction and loyalty.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
Industry relevance is a key aspect of this program, as it prepares students to work in a variety of customer-facing roles, including sales, marketing, and customer support.
The skills and knowledge gained through this program are highly valued by employers, and graduates can expect to secure roles in industries such as retail, hospitality, and finance.
The program's focus on customer service solutions makes it an attractive option for students looking to launch or advance their careers in this field.
By combining theoretical knowledge with practical experience, this program provides students with the skills and confidence needed to succeed in customer-facing roles and drive business success.

Why this course?

The significance of an MBA with a Professional Certificate in Customer Service Solutions cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer service is crucial to their success, with 60% stating that it is a key differentiator in the market (Google Charts 3D Column Chart, 2022).
Industry Percentage
Retail 25%
Finance 20%
Healthcare 15%
Technology 10%
A Professional Certificate in Customer Service Solutions can provide learners with the skills and knowledge needed to succeed in this field. According to a recent survey by the Institute of Customer Service (ICS), 80% of UK businesses believe that customer service skills are essential for career progression (ICS, 2022).

Who should enrol in MBA with Professional Certificate in Customer Service Solutions?

Ideal Audience for MBA with Professional Certificate in Customer Service Solutions Are you a business professional looking to enhance your customer service skills and advance your career in the UK?
Demographics: Typically, our ideal candidates are UK-based professionals aged 25-45, with 3-10 years of work experience in customer-facing roles, such as sales, marketing, or customer support.
Career Goals: Our ideal candidates are looking to upgrade their skills, increase their earning potential, and move into senior customer service or leadership roles, such as Customer Experience Manager or Service Director.
Education and Background: A bachelor's degree in any field is typically required, with some experience in customer service or a related field. Proficiency in Microsoft Office and excellent communication skills are also essential.
Personal Qualities: Our ideal candidates are motivated, results-driven, and enjoy working with people. They are also flexible, adaptable, and able to work in a fast-paced environment.