MBA with Professional Certificate in Customer Service Recovery

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International Students can apply

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MBA with Professional Certificate in Customer Service Recovery

Overview

Customer Service Recovery

is a specialized program designed for professionals seeking to enhance their skills in resolving customer complaints and issues.

Some of the key areas covered in this program include conflict resolution, negotiation, and emotional intelligence.

By focusing on these essential skills, learners will be able to effectively manage customer dissatisfaction and turn negative experiences into positive outcomes.

This program is ideal for customer service representatives, managers, and executives looking to improve their skills in handling difficult customer situations.

Whether you're looking to advance your career or simply improve your customer service skills, this program is an excellent choice.

Explore the Customer Service Recovery program today and discover how you can transform your customer service skills and take your career to the next level.

MBA with Professional Certificate in Customer Service Recovery is a comprehensive program that equips you with the skills to effectively manage customer complaints and turn them into opportunities for growth. This course offers key benefits such as enhanced customer service skills, improved conflict resolution techniques, and increased employee engagement. With a strong focus on customer service recovery, you'll learn how to analyze customer feedback, identify areas for improvement, and implement strategies to prevent future complaints. Upon completion, you'll be well-prepared for a career in customer service management, with opportunities in industries such as retail, hospitality, and finance. (11)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Recovery Fundamentals •
Effective Communication in Crisis Situations •
Empathy and Active Listening in Conflict Resolution •
Conflict Resolution Strategies for Customer Service •
De-Escalation Techniques for High-Pressure Situations •
Empowering Employees to Resolve Customer Complaints •
Measuring Customer Satisfaction and Net Promoter Score •
Personal Branding and Reputation Management in Customer Service •
Resolving Complex Customer Complaints and Issues •
Social Media Crisis Management and Reputation Protection

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service Recovery

The MBA with Professional Certificate in Customer Service Recovery is a specialized program designed to equip students with the skills and knowledge required to effectively manage customer complaints and issues.
This program focuses on teaching students how to handle customer service recovery, which is a critical aspect of customer relationship management.
Through this program, students will learn how to analyze customer complaints, identify root causes, and develop effective solutions to prevent future complaints.
The learning outcomes of this program include the ability to design and implement customer service recovery strategies, manage customer expectations, and improve customer satisfaction.
The duration of this program is typically 6-12 months, depending on the institution and the student's prior experience.
The industry relevance of this program is high, as customer service recovery is a critical aspect of many industries, including retail, hospitality, and healthcare.
By completing this program, students will gain the skills and knowledge required to succeed in customer service recovery and advance their careers in this field.
The program is designed to be flexible and can be completed online or on-campus, making it accessible to students with busy schedules.
The cost of the program varies depending on the institution and the location, but it is generally more affordable than a traditional MBA program.
Overall, the MBA with Professional Certificate in Customer Service Recovery is a valuable program that can help students develop the skills and knowledge required to succeed in customer service recovery and advance their careers.

Why this course?

The significance of an MBA with a Professional Certificate in Customer Service Recovery cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer service is crucial to their success, with 60% stating that it is a key differentiator in the market (Source: CIM, 2022). This highlights the importance of having a robust customer service strategy in place. A Professional Certificate in Customer Service Recovery can provide learners with the skills and knowledge needed to effectively manage customer complaints and resolve issues in a timely and professional manner. This is particularly relevant in today's digital age, where customers expect a seamless and personalized experience across all touchpoints. Statistics on the impact of customer service on business success are compelling. For example, a study by the University of Warwick found that every 1% increase in customer satisfaction leads to a 0.5% increase in revenue (Source: University of Warwick, 2019). This suggests that investing in customer service can have a significant impact on business performance.
Statistic Value
Customer satisfaction rate 75%
Key differentiator in the market 60%
Revenue increase per 1% increase in customer satisfaction 0.5%

Who should enrol in MBA with Professional Certificate in Customer Service Recovery?

Ideal Audience for MBA with Professional Certificate in Customer Service Recovery Are you a business professional looking to enhance your customer service skills and advance your career in the UK?
Professionals in customer-facing roles In the UK, customer service is a critical aspect of any business, with 70% of customers switching to a competitor if their issue is not resolved promptly (Source: Customer Service Institute of America). Our MBA with Professional Certificate in Customer Service Recovery is designed for professionals in customer-facing roles who want to develop the skills and knowledge needed to resolve customer complaints effectively.
Business leaders and managers If you're a business leader or manager looking to improve your team's customer service skills and reduce complaints, our program is ideal for you. In the UK, 60% of businesses report that customer complaints are a major challenge (Source: Chartered Institute of Personnel and Development). Our MBA with Professional Certificate in Customer Service Recovery will equip you with the skills and knowledge needed to develop a customer-centric culture and improve customer satisfaction.
Individuals looking to switch careers Are you looking to transition into a customer-facing role or advance your career in a related field? Our MBA with Professional Certificate in Customer Service Recovery is designed for individuals who want to develop the skills and knowledge needed to succeed in customer service. In the UK, 40% of employees report that they are looking to change careers or industries (Source: Office for National Statistics). Our program will help you build a strong foundation in customer service and increase your employability.