MBA with Professional Certificate in Customer Service Optimization

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International Students can apply

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MBA with Professional Certificate in Customer Service Optimization

Overview

Customer Service Optimization

is designed for professionals seeking to enhance their skills in delivering exceptional customer experiences. This MBA program focuses on developing strategic approaches to improve customer satisfaction and loyalty. By studying customer service optimization, learners will gain a deeper understanding of the importance of effective communication, empathy, and problem-solving in resolving customer complaints and concerns. Some key concepts covered in the program include customer journey mapping, service level agreements, and performance metrics. Learners will also explore the impact of technology on customer service and develop skills in data analysis and interpretation. By completing this program, learners will be equipped with the knowledge and skills necessary to drive business growth through exceptional customer service. If you're looking to take your career to the next level, explore the Customer Service Optimization MBA program today and discover how you can make a lasting impact on your organization.

MBA with Professional Certificate in Customer Service Optimization is a comprehensive program that equips you with the skills to optimize customer service and drive business success. By focusing on customer service optimization, this course helps you develop a deep understanding of customer needs and preferences. You'll learn how to analyze customer data, design effective service strategies, and implement process improvements. With this MBA with Professional Certificate, you'll enjoy career prospects in leadership roles, such as Customer Experience Manager or Service Director. Unique features include a focus on data-driven decision making and collaboration with industry experts. (7)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Strategy Development •
Customer Relationship Management (CRM) Systems •
Service Quality Management and Measurement •
Effective Communication and Interpersonal Skills •
Conflict Resolution and Negotiation Techniques •
Customer Feedback and Complaint Handling •
Service Recovery and Turnaround Strategies •
Employee Engagement and Motivation in Customer Service •
Data-Driven Decision Making in Customer Service Optimization •
Digital Transformation and Customer Service Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service Optimization

The MBA with Professional Certificate in Customer Service Optimization is a unique and specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program is ideal for individuals who want to enhance their customer service skills and take their careers to the next level.
Through this program, students will learn how to analyze customer needs, develop effective customer service strategies, and implement processes to optimize customer satisfaction.
The learning outcomes of this program include the ability to design and implement customer service initiatives, analyze customer feedback, and develop a customer-centric culture within an organization.
The duration of this program is typically 12-18 months, depending on the institution and the student's prior experience.
The program is designed to be flexible, with online and on-campus options available to accommodate different learning styles and schedules.
The industry relevance of this program is high, as customer service optimization is a critical aspect of business success in today's competitive market.
Many organizations recognize the importance of customer service and are looking for professionals who can help them deliver exceptional customer experiences.
By completing this program, graduates will be well-equipped to secure roles in customer-facing positions, such as customer service manager, customer experience manager, or customer service director.
The program's focus on customer service optimization also makes it relevant to professionals working in related fields, such as sales, marketing, and operations.
Overall, the MBA with Professional Certificate in Customer Service Optimization is a valuable investment for individuals looking to advance their careers in customer-facing roles.

Why this course?

Customer Service Optimization is a vital aspect of business operations in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK consumers expect companies to respond promptly to their customer service queries. Moreover, a study by the Centre for Retail Research found that 61% of UK consumers are more likely to switch to a competitor if their customer service is poor.
Year Customer Service Satisfaction
2018 84.6%
2019 85.1%
2020 85.5%
2021 86.2%
2022 86.8%

Who should enrol in MBA with Professional Certificate in Customer Service Optimization?

Ideal Audience for MBA with Professional Certificate in Customer Service Optimization Are you a business leader looking to enhance your customer service skills and drive revenue growth in the UK?
Professionals with 2-5 years of experience in customer-facing roles In the UK, 75% of businesses report that customer service is a key factor in driving customer loyalty and retention, with 60% of customers willing to pay more for better service.
Aspiring managers and team leaders The UK's customer service industry is projected to grow by 10% annually, with the average salary for a customer service manager reaching £35,000 per annum, according to the Chartered Institute of Personnel and Development.
Entrepreneurs and small business owners By investing in an MBA with a Professional Certificate in Customer Service Optimization, you can develop the skills and knowledge needed to drive business growth and improve customer satisfaction, with 80% of small business owners reporting an increase in revenue after implementing effective customer service strategies.