MBA with Professional Certificate in Customer Service Excellence

Thursday, 08 January 2026 23:01:41

International Students can apply

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MBA with Professional Certificate in Customer Service Excellence

Overview

Customer Service Excellence

is a specialized field that focuses on delivering exceptional service to customers. This MBA with Professional Certificate in Customer Service Excellence is designed for professionals who want to enhance their skills in customer service.
Developing a strong customer service strategy is crucial for businesses to build customer loyalty and drive revenue growth. This program equips learners with the knowledge and skills to create a customer-centric approach, manage customer relationships, and resolve conflicts effectively.
By completing this program, learners will gain a deeper understanding of customer service best practices, including communication, problem-solving, and emotional intelligence.
Unlock your full potential in customer service and take your career to the next level. Explore this program further to learn more about how you can deliver exceptional customer service and drive business success.

MBA with Professional Certificate in Customer Service Excellence is a comprehensive program that equips you with the skills to deliver exceptional customer experiences. By focusing on customer service excellence, this course helps you develop a deep understanding of customer needs and preferences. You'll gain expertise in areas such as communication, conflict resolution, and relationship management. With customer service excellence, you'll enhance your career prospects in industries like retail, hospitality, and finance. This program also offers a unique professional certificate that can be added to your MBA degree, making you a more attractive candidate in the job market. (6)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Excellence Framework •
Effective Communication Skills for Customer Service •
Building Strong Relationships with Customers •
Conflict Resolution and De-Escalation Techniques •
Customer Service Metrics and Performance Analysis •
Emotional Intelligence in Customer Service •
Empathy and Active Listening in Customer Interactions •
Time Management and Prioritization in Customer Service •
Cultural Competence and Diversity in Customer Service •
Advanced Customer Service Strategies and Tactics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service Excellence

The MBA with Professional Certificate in Customer Service Excellence is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program is ideal for individuals looking to enhance their customer service skills and advance their careers in industries such as retail, hospitality, and finance.
Through a combination of theoretical and practical learning, students will develop a deep understanding of customer service principles, including communication, conflict resolution, and relationship building.
The program's learning outcomes include the ability to analyze customer needs, design effective customer service strategies, and implement processes to drive customer satisfaction and loyalty.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
Industry relevance is a key aspect of this program, as it is designed to prepare students for roles in a wide range of industries, from small businesses to large corporations.
The program's focus on customer service excellence makes it an attractive option for individuals looking to transition into careers in customer-facing roles or advance their existing careers.
Upon completion of the program, students will receive a professional certificate in customer service excellence, which can be used to enhance their job prospects and career advancement opportunities.
The program's curriculum is designed to be flexible and adaptable, allowing students to learn at their own pace and focus on areas that are most relevant to their career goals.
Overall, the MBA with Professional Certificate in Customer Service Excellence is a valuable investment for individuals looking to develop the skills and knowledge required to succeed in customer-facing roles.

Why this course?

Customer Service Excellence is a vital component of any successful business, particularly in today's market where customer satisfaction is paramount. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK consumers are more likely to switch to a competitor if they have a poor customer service experience (Source: CIM, 2020). This highlights the importance of having a skilled workforce that can deliver exceptional customer service.
Industry Customer Service Index Score
Retail 74.6
Finance and Insurance 73.4
Healthcare 72.1

Who should enrol in MBA with Professional Certificate in Customer Service Excellence?

Ideal Audience for MBA with Professional Certificate in Customer Service Excellence Are you a business professional looking to enhance your customer service skills and advance your career in the UK?
Demographics: Typically, our ideal learners are working professionals aged 25-45, with 5-15 years of experience in customer-facing roles, such as sales, marketing, or customer support.
Career Goals: Our learners aim to improve their customer service skills to achieve career advancement, such as moving into leadership roles or starting their own businesses, with 70% of UK graduates seeking to increase their earning potential.
Industry Focus: Our MBA with Professional Certificate in Customer Service Excellence is designed for professionals working in various industries, including finance, healthcare, technology, and retail, with 60% of UK learners coming from the service sector.
Skills and Knowledge: Our learners seek to develop advanced customer service skills, including communication, problem-solving, and leadership abilities, with 80% of UK graduates reporting an increase in their confidence in handling customer complaints.