MBA with Professional Certificate in Customer Service Evolution

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International Students can apply

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MBA with Professional Certificate in Customer Service Evolution

Overview

Customer Service Evolution

is a comprehensive program designed for professionals seeking to enhance their skills in a rapidly changing industry. Customer service is no longer just about resolving issues, but about delivering exceptional experiences that drive loyalty and growth.

As a customer service professional, you will learn how to navigate the evolving landscape of customer expectations, technological advancements, and shifting market trends.


Through a combination of online courses and hands-on training, you will develop the skills and knowledge needed to succeed in this dynamic field.


Whether you're looking to advance your career or start a new path, Customer Service Evolution is the perfect opportunity to upskill and reskill.


Join us today and discover how to take your customer service skills to the next level.

MBA with Professional Certificate in Customer Service Evolution is a transformative program that revolutionizes the way you approach customer service. This comprehensive course equips you with the skills and knowledge to navigate the ever-evolving customer service landscape. By combining MBA and customer service expertise, you'll gain a competitive edge in the job market. Key benefits include enhanced leadership skills, improved communication techniques, and a deeper understanding of customer needs. With MBA and a professional certificate in customer service, you'll unlock lucrative career prospects in industries such as finance, healthcare, and technology. (9)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Evolution: Understanding the Shift in Customer Expectations •
Effective Communication Skills for Customer Service Professionals •
Building Strong Relationships with Customers: A Key to Customer Retention •
Emotional Intelligence in Customer Service: Recognizing and Managing Emotions •
The Impact of Technology on Customer Service: Trends and Best Practices •
Customer Service Metrics and KPIs: Measuring Success in a Digital Age •
Cultural Competence in Customer Service: Understanding and Serving Diverse Customer Bases •
The Role of Empathy in Customer Service: Providing Personalized Experiences •
Advanced Customer Service Skills: De-escalating Conflicts and Resolving Issues •
Measuring Customer Satisfaction: Using Feedback to Drive Service Improvement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service Evolution

The MBA with Professional Certificate in Customer Service Evolution is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on the evolution of customer service, exploring the latest trends, technologies, and best practices in the industry.
Through a combination of theoretical and practical learning, students will develop a deep understanding of customer service principles, including communication, conflict resolution, and relationship management.
The program's learning outcomes include the ability to analyze customer needs, design effective customer service strategies, and implement processes to drive customer satisfaction and loyalty.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
Industry relevance is a key aspect of this program, as it prepares students for careers in various sectors, including retail, hospitality, finance, and healthcare.
The program's emphasis on customer service evolution ensures that graduates are equipped to handle the changing needs of customers in a rapidly evolving business landscape.
By combining theoretical knowledge with practical skills, the MBA with Professional Certificate in Customer Service Evolution provides students with a solid foundation for a successful career in customer-facing roles.
The program's focus on customer service evolution also makes it an attractive option for professionals looking to upskill or reskill in this area, or for those seeking to transition into a customer-facing role.
Overall, the MBA with Professional Certificate in Customer Service Evolution is a valuable investment for individuals seeking to develop the skills and knowledge required to succeed in customer-facing roles.

Why this course?

The significance of an MBA with a Professional Certificate in Customer Service cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer service is crucial to their success, with 60% stating that it is a key differentiator in the market (Source: CIM, 2022). This highlights the importance of having a solid understanding of customer service principles and practices in order to drive business growth and customer satisfaction.
Industry Trends Customer Service Skills
Emotional Intelligence Active Listening
Social Media Adaptability
Data-Driven Decision Making Problem-Solving

Who should enrol in MBA with Professional Certificate in Customer Service Evolution?

Ideal Audience for MBA with Professional Certificate in Customer Service Evolution Are you a UK-based business professional looking to enhance your customer service skills and advance your career in the UK job market?
Key Characteristics: You are a UK-based manager, supervisor, or team leader in a customer-facing role, seeking to develop your skills in customer service evolution, relationship management, and conflict resolution.
Career Goals: You aspire to take on more senior roles, such as Customer Service Manager or Team Leader, and are eager to stay ahead of the competition in the UK job market, where customer service skills are highly valued.
Industry Affinity: You work in industries such as finance, retail, healthcare, or technology, where customer service is a critical aspect of business success, and you want to develop the skills to excel in these roles.
Learning Objectives: You aim to gain a deeper understanding of customer service evolution, develop effective communication and relationship-building skills, and enhance your ability to resolve conflicts and improve customer satisfaction.