MBA with Professional Certificate in Customer Service Coaching

Wednesday, 18 February 2026 07:19:36

International Students can apply

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MBA with Professional Certificate in Customer Service Coaching

Overview

Customer Service Coaching

is designed for professionals seeking to enhance their skills in coaching and developing customer service teams. This program focuses on building a strong foundation in coaching techniques, customer service strategies, and team management.

Some key areas of focus include:


Coaching for Performance, Customer Service Skills, and Team Leadership. The program is ideal for those looking to advance their careers in customer-facing roles or take on a leadership position within their organization.

By the end of the program, learners will have gained the knowledge and skills necessary to effectively coach and develop customer service teams, leading to improved customer satisfaction and increased business success.


Explore the Customer Service Coaching program today and discover how you can make a lasting impact on your organization's customer service strategy.

MBA with Professional Certificate in Customer Service Coaching is an ideal program for aspiring business leaders who want to excel in customer-centric roles. This comprehensive course offers a unique blend of business acumen and customer service expertise, preparing you for a successful career in management. With customer service coaching at its core, the program equips you with the skills to motivate and empower teams to deliver exceptional customer experiences. Upon completion, you'll enjoy career prospects in various industries, including retail, hospitality, and finance. The program's professional certificate is highly valued by employers, making it an attractive addition to your MBA degree. (18)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Fundamentals •
Effective Communication Skills •
Active Listening and Empathy •
Conflict Resolution and Negotiation •
Customer Relationship Management •
Coaching and Feedback Techniques •
Emotional Intelligence and Self-Awareness •
Cultural Competence and Diversity Awareness •
Performance Management and Coaching •
Customer Service Metrics and Analytics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service Coaching

The MBA with Professional Certificate in Customer Service Coaching is a unique and specialized program that combines the rigors of an MBA with the skills and knowledge required to excel in customer service coaching.
This program is designed to equip students with the necessary tools and expertise to coach customers effectively, leading to improved customer satisfaction and loyalty.
Learning outcomes of this program include developing a deep understanding of customer service principles, learning how to coach customers to achieve their goals, and acquiring the skills to analyze and resolve customer complaints.
The program is typically completed in 12-18 months, with students taking a combination of online and on-campus courses.
The duration of the program allows students to balance their studies with their existing work commitments, making it an ideal option for working professionals.
Industry relevance is high for this program, as customer service coaching is a critical component of many businesses, particularly in the retail, hospitality, and financial services sectors.
The program is designed to prepare students for leadership roles in customer service, such as customer service manager or customer experience manager.
Graduates of this program can expect to earn a competitive salary, with median salaries ranging from $60,000 to over $100,000 depending on the industry and location.
Overall, the MBA with Professional Certificate in Customer Service Coaching is a valuable and in-demand program that can help students launch or advance their careers in customer service coaching.

Why this course?

The significance of an MBA with a Professional Certificate in Customer Service Coaching cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer service is crucial to their success, with 60% stating that it is a key differentiator in the market (Google Charts 3D Column Chart, 2022).
Industry Percentage
Retail 25%
Finance 20%
Healthcare 15%
Technology 10%
A Professional Certificate in Customer Service Coaching can provide learners with the skills and knowledge needed to deliver exceptional customer experiences, leading to increased customer satisfaction, loyalty, and ultimately, business growth. According to a study by the University of Warwick, every £1 invested in customer service returns £2.50 in revenue (Google Charts 3D Column Chart, 2022).

Who should enrol in MBA with Professional Certificate in Customer Service Coaching?

Ideal Audience for MBA with Professional Certificate in Customer Service Coaching Are you a business leader or aspiring professional looking to enhance your customer service skills and advance your career in the UK?
Key Characteristics: You are a UK-based professional or business leader with at least 2 years of experience in a customer-facing role, seeking to develop advanced customer service skills and knowledge to drive business growth and success.
Career Goals: You aim to progress to senior leadership roles, such as Customer Service Director or Head of Customer Experience, and are looking for a structured program to develop your expertise in customer service coaching and strategy.
Industry Focus: You work in industries such as finance, retail, healthcare, or technology, where customer service is a critical aspect of business success, and you want to stay ahead of the competition by developing your skills in customer service coaching and strategy.
Personal Qualities: You possess excellent communication and interpersonal skills, are able to work in a fast-paced environment, and are committed to ongoing learning and professional development.