MBA with Professional Certificate in Customer Service Business Etiquette

Thursday, 08 January 2026 23:03:08

International Students can apply

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MBA with Professional Certificate in Customer Service Business Etiquette

Overview

Customer Service

is a vital aspect of any business, and the MBA with Professional Certificate in Customer Service Business Etiquette program is designed to equip professionals with the skills to excel in this field. This program is ideal for executives and managers looking to enhance their customer service skills and knowledge. By learning about business etiquette, communication techniques, and conflict resolution, participants will be able to provide exceptional customer service and improve their overall business performance. With this program, learners will gain a deeper understanding of the importance of customer service in today's business landscape.

MBA with Professional Certificate in Customer Service Business Etiquette is a comprehensive program that equips you with the skills to excel in the customer service industry. This course offers key benefits such as enhanced communication skills, conflict resolution techniques, and a deeper understanding of customer needs. With career prospects in high demand, graduates can expect to secure leadership roles in various organizations. The program's unique features include a focus on business etiquette, cultural awareness, and industry-specific knowledge. By combining MBA and customer service expertise, you'll be well-prepared to drive business success and build strong relationships with customers. (10)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Customer Service Business Etiquette Fundamentals • Effective Communication Skills for Customer Service • Building Rapport with Customers in Customer Service • Conflict Resolution Strategies in Customer Service • Time Management and Productivity in Customer Service • Customer Service Skills for Dealing with Difficult Customers • Understanding Customer Needs and Expectations • Providing Excellent Customer Service in a Multicultural Environment • Managing Customer Expectations and Feedback • Creating a Positive Customer Experience in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service Business Etiquette

The MBA with Professional Certificate in Customer Service Business Etiquette is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on developing essential business etiquette skills, including communication, conflict resolution, and customer relationship management.
Through a combination of theoretical and practical learning, students will gain a deep understanding of the importance of customer service in today's business landscape.
Upon completion of the program, students will be able to apply their knowledge and skills to drive business growth, improve customer satisfaction, and increase revenue.
The program is designed to be completed in a short duration, typically 6-12 months, making it an ideal option for working professionals looking to upskill or reskill.
The MBA with Professional Certificate in Customer Service Business Etiquette is highly relevant to various industries, including hospitality, retail, finance, and healthcare, where customer service is a critical aspect of business operations.
By combining the rigors of an MBA with the practical skills of customer service, this program provides students with a unique competitive edge in the job market.
The program is designed to be flexible, with online and part-time options available to accommodate different learning styles and schedules.
Upon completion, students will receive a professional certificate, which can be added to their resume or LinkedIn profile to enhance their employability.
The MBA with Professional Certificate in Customer Service Business Etiquette is a valuable investment for anyone looking to advance their career in customer-facing roles or start their own business.
By investing in this program, students can expect to gain a deeper understanding of customer service, business etiquette, and leadership skills, which can be applied in a variety of contexts.
The program is designed to be industry-relevant, with a focus on real-world applications and case studies.
The MBA with Professional Certificate in Customer Service Business Etiquette is a unique and valuable program that can help students achieve their career goals and succeed in today's competitive business landscape.

Why this course?

MBA with Professional Certificate in Customer Service Business Etiquette: A Key to Success in Today's Market In the UK, the demand for customer service professionals is on the rise, with a projected growth of 13% by 2024 (Source: GOV.UK). A Master's degree in Business Administration (MBA) combined with a professional certificate in customer service business etiquette can equip learners with the necessary skills to excel in this field. This combination is particularly relevant in today's market, where customer experience is paramount.
Industry Growth Rate (%)
Retail 12%
Finance 10%
Healthcare 8%

Who should enrol in MBA with Professional Certificate in Customer Service Business Etiquette?

Ideal Audience for MBA with Professional Certificate in Customer Service Business Etiquette Professionals seeking to enhance their customer service skills, particularly those in the UK, where 70% of customers expect a high level of service, according to a survey by the Chartered Institute of Marketing.
Key Characteristics: Individuals with a passion for delivering exceptional customer experiences, preferably with 2+ years of experience in a customer-facing role, and a desire to upskill in areas such as communication, conflict resolution, and cultural awareness.
Industry Focus: The programme is designed for professionals working in various sectors, including finance, retail, healthcare, and hospitality, with a focus on those in the UK's service-based industries, where customer service skills are crucial for success.
Learning Objectives: Upon completion of the programme, learners will be able to demonstrate advanced customer service skills, including effective communication, conflict resolution, and cultural awareness, enabling them to deliver exceptional customer experiences and drive business growth.