MBA with Professional Certificate in Customer Service

Saturday, 10 January 2026 00:31:39

International Students can apply

Apply Now     Viewbook

MBA with Professional Certificate in Customer Service

Overview

Customer Service

is a vital aspect of any business, and the MBA with Professional Certificate in Customer Service program is designed to equip professionals with the skills to deliver exceptional customer experiences. This program is ideal for working professionals and entrepreneurs looking to enhance their customer service skills and take their careers to the next level. By combining the benefits of an MBA with specialized training in customer service, learners will gain a deeper understanding of customer needs and develop the skills to deliver personalized solutions. With this program, learners can improve customer satisfaction and drive business growth.

MBA with Professional Certificate in Customer Service is an ideal program for those seeking to excel in the field of business and customer relations. This comprehensive course offers a unique blend of business management skills and customer service expertise, preparing students for leadership roles in various industries. By combining Master of Business Administration and Customer Service knowledge, graduates can expect enhanced career prospects and increased earning potential. The program's focus on customer-centric business strategies and communication skills sets students up for success in today's competitive market. (10)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Service Fundamentals •
Communication Skills for Customer Service •
Effective Listening and Problem Solving •
Customer Relationship Management •
Service Recovery and Conflict Resolution •
Emotional Intelligence in Customer Service •
Cultural Competence in Customer Service •
Technology and Digital Channels in Customer Service •
Measuring Customer Satisfaction and Loyalty •
Advanced Customer Service Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Service

The MBA with Professional Certificate in Customer Service is a unique and specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program is ideal for individuals who want to enhance their customer service skills and advance their careers in industries such as retail, hospitality, and finance.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer service principles, including communication, conflict resolution, and relationship building.
The program's learning outcomes include the ability to analyze customer needs, develop effective solutions, and implement customer service strategies that drive business growth.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
Industry relevance is a key aspect of this program, as it is designed to prepare students for careers in customer-facing roles across various industries.
The program's focus on customer service skills and knowledge makes it an attractive option for individuals who want to transition into careers in customer service or advance their existing careers.
Upon completion of the program, students will receive a professional certificate in customer service, which can be used to enhance their job prospects and career advancement opportunities.
The program's curriculum is designed to be flexible and adaptable to the needs of different industries, making it an excellent option for students who want to pursue careers in customer service.
Overall, the MBA with Professional Certificate in Customer Service is a valuable and relevant program that can help students develop the skills and knowledge required to succeed in customer-facing roles.

Why this course?

The significance of an MBA with a Professional Certificate in Customer Service cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer service is a key differentiator in the market (Source: CIM, 2022). This highlights the importance of having a strong customer service strategy in place.
Industry Number of Employees Customer Service Staff
Retail 45,000 22%
Finance 35,000 18%
Healthcare 50,000 25%

Who should enrol in MBA with Professional Certificate in Customer Service?

Ideal Audience for MBA with Professional Certificate in Customer Service Are you a UK-based professional looking to enhance your customer service skills and advance your career in the business world?
Professionals in customer-facing roles With over 1 in 5 UK employees working in customer-facing roles, this course is perfect for those looking to develop their skills and knowledge in customer service.
Business owners and managers As a business owner or manager, you'll learn how to create a customer-centric culture and develop strategies to improve customer satisfaction and loyalty.
Individuals looking for career advancement With the UK's customer service industry projected to grow by 10% by 2025, this course will help you stay ahead of the competition and increase your earning potential.
Those interested in project management You'll learn how to apply project management skills to customer service projects, ensuring efficient and effective delivery.