MBA with Professional Certificate in Customer Satisfaction Metrics

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MBA with Professional Certificate in Customer Satisfaction Metrics

Overview

Customer Satisfaction Metrics

is a specialized field that measures the quality of service and experience provided by businesses to their customers. This field is crucial for organizations to understand their customers' needs and preferences, and to make data-driven decisions to improve their services. Customer Satisfaction Metrics is a key performance indicator (KPI) that helps businesses to evaluate the effectiveness of their services and identify areas for improvement. It is used to measure customer loyalty, retention, and overall satisfaction with a product or service. By studying Customer Satisfaction Metrics, learners will gain a deeper understanding of how to collect, analyze, and interpret data to inform business decisions. They will also learn how to use metrics to identify trends, opportunities, and challenges, and how to develop strategies to improve customer satisfaction.

Some of the key concepts covered in this program include:


customer journey mapping, Net Promoter Score (NPS), customer lifetime value (CLV), and data visualization techniques.
By the end of this program, learners will be able to:
analyze customer satisfaction data to inform business decisions,
develop strategies to improve customer satisfaction, and
communicate complex data insights to stakeholders.

Join our Customer Satisfaction Metrics program to gain the skills and knowledge needed to drive business success through data-driven decision making. Explore our program today and start improving customer satisfaction metrics tomorrow!

MBA with Professional Certificate in Customer Satisfaction Metrics is a comprehensive program that equips you with the skills to measure and optimize customer satisfaction. By focusing on key metrics, you'll gain a deeper understanding of customer behavior and preferences. This course offers career advancement opportunities in industries such as marketing, sales, and customer service. You'll also develop expertise in data analysis and interpretation, enabling you to make informed decisions. With a professional certificate in hand, you'll be well-positioned to drive business growth and improve customer experiences. Enhance your knowledge and skills in customer satisfaction metrics. (15)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Satisfaction Metrics: Definition and Importance •
Customer Retention Strategies and Metrics •
Net Promoter Score (NPS) Calculation and Analysis •
Customer Effort Score (CES) and Its Impact •
Customer Satisfaction Surveys and Feedback Analysis •
Key Performance Indicators (KPIs) for Customer Satisfaction •
Customer Expectations and Their Influence on Satisfaction •
The Role of Employee Engagement in Customer Satisfaction •
Measuring Customer Satisfaction Across Different Channels •
Using Data Analytics to Improve Customer Satisfaction Metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Satisfaction Metrics

The MBA with Professional Certificate in Customer Satisfaction Metrics is a specialized program designed to equip students with the knowledge and skills required to measure and improve customer satisfaction in various industries.
This program is ideal for professionals looking to enhance their understanding of customer satisfaction metrics and its application in business operations.
Upon completion of the program, students can expect to gain a comprehensive understanding of customer satisfaction metrics, including data analysis, market research, and customer feedback analysis.
The learning outcomes of this program include the ability to design and implement customer satisfaction metrics, analyze customer feedback, and develop strategies to improve customer satisfaction.
The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience.
The program is highly relevant to the customer service and sales industries, as well as to businesses looking to improve their overall customer experience.
The skills and knowledge gained from this program can be applied in various roles, including customer satisfaction manager, customer experience manager, and business analyst.
The program is also relevant to the fields of marketing, operations management, and organizational behavior, as it provides a comprehensive understanding of customer satisfaction metrics and its impact on business performance.
Overall, the MBA with Professional Certificate in Customer Satisfaction Metrics is a valuable program for professionals looking to enhance their skills and knowledge in this area.

Why this course?

Customer Satisfaction Metrics are crucial in today's market, with 85% of UK consumers saying they are more likely to switch to a competitor if they have a poor customer experience (Source: Capgemini). A Professional Certificate in Customer Satisfaction Metrics can equip learners with the necessary skills to measure, analyze, and improve customer satisfaction, leading to increased customer loyalty and retention.
Metric Value
Customer Retention Rate 75%
Net Promoter Score (NPS) 40
Customer Satisfaction Index 80%

Who should enrol in MBA with Professional Certificate in Customer Satisfaction Metrics?

Ideal Audience for MBA with Professional Certificate in Customer Satisfaction Metrics Professionals seeking to enhance their customer-centric skills and knowledge in the UK, with a focus on those working in industries such as finance, retail, and healthcare, are the primary target audience for this program.
Key Characteristics: Typically, individuals with 2-5 years of work experience in customer-facing roles, holding a bachelor's degree in a relevant field, and seeking to advance their careers in the UK job market are well-suited for this program.
Industry Focus: The program is particularly relevant for professionals working in the UK's customer-centric industries, such as finance and banking, where customer satisfaction metrics are crucial for business success. In fact, a recent survey by the Chartered Institute of Marketing found that 75% of UK businesses believe that customer satisfaction is essential for long-term success.
Career Benefits: Graduates of this program can expect to enhance their career prospects, with many UK employers actively seeking professionals with expertise in customer satisfaction metrics. In fact, a study by the Higher Education Statistics Agency found that 90% of MBA graduates in the UK reported an increase in their salary after completing their program.