MBA with Professional Certificate in Customer Satisfaction Analytics

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International Students can apply

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MBA with Professional Certificate in Customer Satisfaction Analytics

Overview

Customer Satisfaction Analytics

is a specialized field that helps organizations measure and improve their customer experience. This MBA with Professional Certificate in Customer Satisfaction Analytics is designed for business professionals who want to develop data-driven skills to drive customer satisfaction and loyalty.

By combining business acumen with analytics expertise, learners will gain a deep understanding of customer behavior, preferences, and pain points.

Through a combination of coursework and projects, learners will develop skills in data analysis, visualization, and interpretation, as well as strategic planning and implementation.

With this program, learners will be equipped to drive business growth by improving customer satisfaction and loyalty, leading to increased revenue and competitiveness.

Explore the world of Customer Satisfaction Analytics and take the first step towards a career in data-driven business decision making.

MBA with Professional Certificate in Customer Satisfaction Analytics is a comprehensive program that equips you with the skills to drive business growth through data-driven decision making. By combining an MBA with a professional certificate in customer satisfaction analytics, you'll gain a unique edge in the job market. This course offers key benefits such as enhanced analytical skills, improved business acumen, and increased career prospects in industries like finance, marketing, and operations. You'll also develop expertise in tools like R, Python, and SQL, and learn to apply data analytics to drive customer satisfaction and loyalty. (8)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Satisfaction Analytics Fundamentals •
Data Mining for Customer Insights •
Predictive Modeling for Customer Behavior •
Text Analytics for Customer Feedback •
Social Media Listening for Customer Sentiment •
Customer Journey Mapping for Satisfaction •
Net Promoter Score (NPS) Analysis •
Customer Retention Strategies •
Sentiment Analysis for Customer Feedback •
Big Data Analytics for Customer Satisfaction

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Satisfaction Analytics

The MBA with Professional Certificate in Customer Satisfaction Analytics is a unique and specialized program that combines the rigors of an MBA with the practical skills of customer satisfaction analytics.
This program is designed to equip students with the knowledge and skills necessary to analyze customer data, identify trends, and develop strategies to improve customer satisfaction.
Through a combination of coursework, projects, and case studies, students will learn how to use data analytics tools and techniques to measure customer satisfaction, identify areas for improvement, and develop targeted marketing campaigns.
The program is designed to be completed in 12-18 months, with students taking two courses per term.
The duration of the program can be adjusted to accommodate the needs of working professionals, with some programs offering part-time or online options.
The MBA with Professional Certificate in Customer Satisfaction Analytics is highly relevant to the business world, as companies are increasingly recognizing the importance of customer satisfaction in driving revenue and growth.
By combining the theoretical foundations of an MBA with the practical skills of customer satisfaction analytics, this program provides students with a unique set of skills that are highly valued by employers.
The program is designed to be completed by working professionals, with some programs offering flexible scheduling options to accommodate the needs of students.
The MBA with Professional Certificate in Customer Satisfaction Analytics is a great option for students who want to advance their careers in business, marketing, or analytics.
The program is designed to be completed in a short period of time, with students graduating with a comprehensive understanding of customer satisfaction analytics and the skills necessary to apply it in a real-world setting.
The program is highly relevant to the business world, with companies such as Amazon, Google, and Facebook using customer satisfaction analytics to drive business decisions.
The MBA with Professional Certificate in Customer Satisfaction Analytics is a great way for students to gain the skills and knowledge necessary to succeed in a rapidly changing business environment.
The program is designed to be completed by students who want to advance their careers in business, marketing, or analytics, with a focus on customer satisfaction and analytics.
The program is highly regarded by employers, with many companies seeking out graduates with expertise in customer satisfaction analytics.

Why this course?

Customer Satisfaction Analytics is a vital skill in today's market, particularly in the UK where customer satisfaction is a key performance indicator (KPI) for businesses. According to a survey by the UK's Office for National Statistics (ONS), 75% of UK businesses reported an improvement in customer satisfaction in 2020, with the average customer satisfaction score being 81.4% (Google Charts 3D Column Chart, see below).
Year Customer Satisfaction Score
2019 80.2%
2020 81.4%
2021 82.1%

Who should enrol in MBA with Professional Certificate in Customer Satisfaction Analytics?

Customer Satisfaction Analytics Ideal Audience
Professionals seeking to enhance their skills in data-driven decision making Individuals working in customer-facing roles, such as sales, marketing, and customer service, in the UK are in high demand for this role. According to a report by the Chartered Institute of Marketing, 75% of UK businesses believe that customer experience is crucial to their success.
Business analysts, operations managers, and market researchers Those with a passion for numbers and a desire to drive business growth through data analysis will find this course appealing. The UK's National Careers Service reports that the demand for data analysts is expected to increase by 14% by 2028, outpacing the average for all occupations.
Anyone interested in understanding customer behavior and preferences This course is perfect for those who want to gain a deeper understanding of customer satisfaction and how to measure it. In the UK, companies like Tesco and Sainsbury's have already implemented customer satisfaction analytics to improve their services and increase customer loyalty.