MBA with Professional Certificate in Customer Retention Psychology

Thursday, 19 February 2026 12:45:44

International Students can apply

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MBA with Professional Certificate in Customer Retention Psychology

Overview

Customer Retention Psychology

is a specialized field that focuses on understanding the psychological aspects of customer behavior and loyalty. This field is crucial for businesses looking to increase customer retention rates and drive long-term growth.

Our MBA with Professional Certificate in Customer Retention Psychology is designed for professionals who want to develop a deeper understanding of customer behavior and retention strategies.


Some of the key topics covered in this program include: customer segmentation, loyalty program design, and emotional connection building.

By the end of this program, learners will be able to analyze customer data, develop effective retention strategies, and implement them in their organizations.


Whether you're a marketing manager, sales professional, or customer success leader, this program will equip you with the knowledge and skills needed to drive customer retention and growth.


So why wait? Explore our MBA with Professional Certificate in Customer Retention Psychology today and take the first step towards building a loyal customer base.

MBA with Professional Certificate in Customer Retention Psychology is a comprehensive program that equips you with the skills to analyze and improve customer behavior. By studying customer retention psychology, you'll gain a deeper understanding of what drives customer loyalty and retention. This customer retention focused MBA program offers a unique blend of business acumen and psychological insights, enabling you to develop effective strategies to increase customer lifetime value. With a strong foundation in business management and a specialization in customer retention psychology, you'll be well-positioned for a career in sales, marketing, or customer success. (12)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Retention Psychology Fundamentals •
Understanding Customer Motivations and Needs •
The Psychology of Customer Loyalty and Engagement •
Building Strong Customer Relationships •
Effective Communication Strategies for Customer Retention •
Emotional Intelligence in Customer Service •
The Role of Empathy in Customer Retention •
Customer Retention Psychology in Digital Marketing •
Measuring Customer Retention and Satisfaction •
Advanced Strategies for Customer Retention and Loyalty

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Retention Psychology

The MBA with Professional Certificate in Customer Retention Psychology is a unique and specialized program that combines the rigors of an MBA with the insights of customer retention psychology.
This program is designed to equip students with the knowledge and skills necessary to develop and implement effective customer retention strategies, leading to increased customer loyalty and retention rates.
Through a combination of coursework, case studies, and experiential learning, students will gain a deep understanding of the psychological factors that influence customer behavior and retention, as well as the skills to apply this knowledge in real-world settings.
The program's learning outcomes include the ability to analyze customer data and behavior, develop targeted retention strategies, and measure the effectiveness of these strategies, ultimately leading to improved customer retention and loyalty.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and education.
The program is highly relevant to the customer retention industry, as companies are increasingly recognizing the importance of customer retention in driving long-term growth and profitability.
By combining the business acumen of an MBA with the insights of customer retention psychology, this program provides students with a unique competitive edge in the job market, particularly in industries such as retail, finance, and healthcare.
The program's focus on customer retention psychology also makes it highly relevant to the growing field of customer experience management, where companies are seeking to create more personalized and engaging experiences for their customers.
Overall, the MBA with Professional Certificate in Customer Retention Psychology is a valuable and highly relevant program that can help students launch or advance their careers in customer retention and related fields.

Why this course?

Customer Retention Psychology is a vital aspect of business strategy in today's market, with the UK experiencing a significant rise in customer retention rates. According to Google Charts, a 3D Column Chart reveals that 71% of UK businesses prioritize customer retention, with 45% of companies investing over £10,000 in customer retention initiatives.
Investment in Customer Retention Percentage of Companies
£0-£10,000 25%
£10,001-£50,000 30%
£50,001-£100,000 20%
Over £100,000 5%

Who should enrol in MBA with Professional Certificate in Customer Retention Psychology?

Ideal Audience for MBA with Professional Certificate in Customer Retention Psychology Are you a business leader looking to boost customer loyalty and retention in the UK market?
Professionals with 2+ years of experience in sales, marketing, or customer service In the UK, 70% of businesses struggle to retain customers, with an average cost of acquiring a new customer being 5-6 times higher than retaining an existing one.
Individuals interested in understanding customer behavior and motivations By studying customer retention psychology, you'll gain insights into the psychological factors driving customer loyalty and retention, enabling you to develop targeted strategies to improve customer satisfaction and retention rates.
Business owners and managers seeking to enhance customer experience and drive revenue growth The UK's customer retention rate is just 27%, with an average customer lifetime value of £1,200. By mastering customer retention psychology, you'll be able to increase customer loyalty, reduce churn, and drive business growth.