MBA with Professional Certificate in Customer Happiness Secrets

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International Students can apply

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MBA with Professional Certificate in Customer Happiness Secrets

Overview

Customer Happiness Secrets

is an MBA program designed for professionals seeking to master the art of delivering exceptional customer experiences.

Customer satisfaction is the backbone of any successful business, and this program teaches you how to create a customer-centric culture that drives loyalty and retention.

Through a combination of theoretical knowledge and practical skills, you'll learn how to understand customer needs, design customer journeys, and implement strategies that foster happiness and advocacy.

By the end of this program, you'll be equipped with the tools to measure customer happiness and make data-driven decisions that drive business growth.

Ready to unlock the secrets to customer happiness? Explore this MBA program and discover how to create a customer-obsessed organization that thrives on customer satisfaction.

MBA with Professional Certificate in Customer Happiness Secrets is a game-changing program that unlocks the secrets to delivering exceptional customer experiences. By combining a comprehensive MBA with a specialized certificate in customer happiness, you'll gain a unique edge in the job market. Customer happiness is no longer just a buzzword, but a key differentiator for businesses. With this program, you'll learn how to design and implement customer-centric strategies that drive loyalty, retention, and growth. Customer happiness is a critical skill in today's competitive landscape, and this program will equip you with the knowledge and skills to succeed. (6)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Customer Journey Mapping and Analysis •
Net Promoter Score (NPS) and Customer Satisfaction (CSAT) Metrics •
Customer Retention Strategies and Tactics •
Personal Branding and Social Media Marketing for Customer Happiness •
Effective Communication and Active Listening Skills •
Customer Feedback and Complaint Handling Techniques •
Data-Driven Decision Making for Customer Happiness •
Employee Engagement and Empowerment for Customer Service •
Customer Experience (CX) Design and Implementation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Happiness Secrets

The MBA with Professional Certificate in Customer Happiness Secrets is a unique and specialized program designed to equip students with the knowledge and skills necessary to deliver exceptional customer experiences and drive business success.
This program is designed to be completed in a short duration of 6-12 months, depending on the student's prior experience and academic background, making it an ideal option for working professionals who want to enhance their skills and advance their careers.
The learning outcomes of this program include the ability to analyze customer needs and preferences, develop effective customer engagement strategies, and implement processes to ensure customer satisfaction and loyalty. Students will also learn how to measure customer happiness and use data to drive business decisions.
The program is highly relevant to the customer experience management industry, which is rapidly growing and becoming increasingly important for businesses to stay competitive. By completing this program, students will gain the knowledge and skills necessary to succeed in this field and drive business success through customer happiness.
The program is designed to be industry-relevant, with a focus on the latest trends and best practices in customer experience management. Students will learn from experienced instructors who have a deep understanding of the industry and its challenges, and will have the opportunity to apply their knowledge and skills in real-world projects and case studies.
Upon completion of the program, students will receive a professional certificate in Customer Happiness Secrets, which can be added to their resume and LinkedIn profile to enhance their credibility and job prospects. The program is also designed to be flexible, with online and part-time options available to accommodate different learning styles and schedules.

Why this course?

Customer Happiness Secrets are crucial in today's market, where customer satisfaction and loyalty are key drivers of business success. According to a survey by the Centre for Retail Research, 75% of UK consumers are more likely to switch to a competitor if they have a poor customer service experience (Source: Centre for Retail Research, 2022). This highlights the importance of providing exceptional customer experiences to retain customers and drive business growth.
UK Customer Satisfaction Index Customer Happiness Secrets
75% Effective Communication
65% Personalized Experiences
60% Responsive Support

Who should enrol in MBA with Professional Certificate in Customer Happiness Secrets?

Ideal Audience for MBA with Professional Certificate in Customer Happiness Secrets Are you a UK-based business leader looking to boost customer satisfaction and loyalty? Do you want to stay ahead of the competition in the rapidly evolving customer service landscape?
Key Characteristics: You are a senior manager or executive in a UK-based organisation, responsible for customer-facing teams or departments. You have a strong interest in customer experience and want to develop skills to drive business growth through customer happiness.
Ideal Job Roles: Customer Experience Manager, Customer Service Director, Business Development Manager, Marketing Manager, and Operations Director.
Key Skills and Knowledge: Understanding of customer service principles, customer journey mapping, Net Promoter Score (NPS), and customer feedback analysis. Familiarity with CRM systems and customer relationship management tools.
Benefits: Develop a deep understanding of customer happiness and its impact on business success. Enhance your leadership skills to drive customer-centric growth and improve customer satisfaction. Stay ahead of the competition in the UK's rapidly evolving customer service landscape.