MBA with Professional Certificate in Customer Happiness

Friday, 24 April 2026 07:28:02

International Students can apply

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MBA with Professional Certificate in Customer Happiness

Overview

Customer Happiness

is the key to driving business success in today's competitive market. This MBA with Professional Certificate in Customer Happiness is designed for business professionals who want to develop the skills to create a customer-centric culture and deliver exceptional customer experiences.

By studying this program, you will gain a deep understanding of customer behavior, needs, and expectations, and learn how to design and implement strategies that drive customer loyalty and retention.

Through a combination of theoretical knowledge and practical applications, you will develop the skills to analyze customer data, identify areas for improvement, and implement changes that drive business growth.

Whether you are looking to advance your career or start your own business, this program will equip you with the knowledge and skills to create a customer happiness strategy that drives results.

So why wait? Explore the MBA with Professional Certificate in Customer Happiness today and start creating a customer-centric culture that drives business success.

MBA with Professional Certificate in Customer Happiness is a game-changing program that combines the rigors of an MBA with the art of delivering exceptional customer experiences. By focusing on customer happiness, you'll develop a unique set of skills that will set you apart in the job market. This course offers career prospects in industries such as customer success, product management, and business development. With a strong emphasis on data-driven decision making and strategic partnerships, you'll be equipped to drive business growth and customer loyalty. Gain a competitive edge with our customer happiness certification, recognized globally as a mark of excellence. (9)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Customer Journey Mapping and Analysis •
Net Promoter Score (NPS) and Customer Satisfaction (CSAT) Metrics •
Emotional Intelligence and Empathy in Customer Service •
Personal Branding and Social Media Marketing for Customer Happiness •
Data-Driven Decision Making for Customer Experience Improvement •
Effective Communication and Active Listening in Customer Interactions •
Customer Retention Strategies and Loyalty Programs •
Cultural Competence and Diversity in Customer Service •
Measuring and Managing Customer Expectations and Feedback

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Happiness

The MBA with Professional Certificate in Customer Happiness is a unique and specialized program that focuses on equipping students with the skills and knowledge necessary to deliver exceptional customer experiences and drive business success.
This program is designed to be completed in a short duration of 6-12 months, depending on the student's prior experience and academic background, making it an ideal option for working professionals who want to enhance their skills and advance their careers.
The learning outcomes of this program include developing a deep understanding of customer behavior, learning how to design and implement customer-centric strategies, and acquiring the skills to measure and optimize customer happiness, all of which are essential for driving business growth and competitiveness in today's market.
The program is highly relevant to the customer experience management industry, as it provides students with the knowledge and skills necessary to create and deliver exceptional customer experiences that drive loyalty, retention, and ultimately, business success.
The MBA with Professional Certificate in Customer Happiness is a highly sought-after qualification that is recognized by employers and industry leaders alike, making it an excellent choice for students who want to launch or advance their careers in customer experience management.
Upon completion of the program, students will be equipped with the skills and knowledge necessary to drive business success through customer happiness, and will be well-positioned to take on leadership roles in customer experience management teams.
The program is delivered by experienced instructors who have extensive industry experience and expertise in customer experience management, ensuring that students receive high-quality instruction and guidance throughout their studies.
The MBA with Professional Certificate in Customer Happiness is a unique and specialized program that provides students with the skills and knowledge necessary to drive business success through customer happiness, making it an excellent choice for students who want to launch or advance their careers in this field.

Why this course?

Customer Happiness is a vital aspect of business success in today's market, with UK companies investing heavily in this area. According to a survey by the Chartered Institute of Marketing, 75% of UK businesses believe that customer experience is crucial to their success. Moreover, a study by the Centre for Retail Research found that 71% of UK consumers are more likely to return to a business that has provided excellent customer service.
Statistic Value
Number of UK businesses investing in customer happiness 85%
Percentage of UK consumers who return to a business with excellent customer service 71%

Who should enrol in MBA with Professional Certificate in Customer Happiness?

Ideal Audience for MBA with Professional Certificate in Customer Happiness Are you a business leader looking to boost customer satisfaction and loyalty in the UK?
Professionals with 2+ years of experience in customer-facing roles In the UK, 75% of customers expect a positive experience when interacting with a brand, with 60% willing to pay more for good customer service.
Entrepreneurs and small business owners With an MBA with Professional Certificate in Customer Happiness, you'll gain the skills to create a customer-centric culture and drive business growth in the UK, where 40% of small businesses fail within the first five years.
Marketing and sales professionals By understanding customer happiness, you'll be able to develop targeted marketing strategies and improve sales performance, with UK businesses that prioritize customer experience seeing a 20% increase in revenue.
Anyone looking to upskill and reskill in the customer service industry With an MBA with Professional Certificate in Customer Happiness, you'll gain a competitive edge in the job market, with 70% of employers considering customer service skills essential for future-proofing their business.