MBA with Professional Certificate in Customer Experience-Oriented Design

Wednesday, 06 May 2026 01:59:37

International Students can apply

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MBA with Professional Certificate in Customer Experience-Oriented Design

Overview

Customer Experience-Oriented Design

is a specialized field that focuses on creating products and services that meet the evolving needs of customers. This MBA with Professional Certificate in Customer Experience-Oriented Design is designed for professionals who want to develop the skills to design and deliver exceptional customer experiences.

By combining business acumen with design thinking, this program helps learners develop a deep understanding of customer needs and behaviors, and how to create products and services that meet those needs.

Some of the key topics covered in this program include customer journey mapping, user experience (UX) design, service design, and service innovation.

Through a combination of coursework, projects, and case studies, learners will gain the skills and knowledge needed to drive business growth through customer experience.

Whether you're looking to advance your career or start a new one, this program is designed to help you develop the skills and expertise needed to succeed in the field of customer experience.

So why wait? Explore this program further and discover how you can use customer experience-oriented design to drive business success.

Customer Experience-Oriented Design is a game-changer for professionals seeking to elevate their careers. This MBA with Professional Certificate program combines business acumen with customer-centric design skills, empowering you to drive innovation and growth. By mastering Customer Experience-Oriented Design, you'll gain a competitive edge in the job market, with career prospects in top companies and industries. Unique features include hands-on projects, industry expert mentorship, and a global network of peers. Develop a deep understanding of customer needs, design thinking, and business strategy, and take your career to new heights with Customer Experience-Oriented Design expertise. (6)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Experience Design Principles •
User-Centered Design Methodologies •
Empathy Mapping and User Research •
Service Blueprinting and Journey Mapping •
Co-Creation and Collaborative Design •
Design Thinking for Business Strategy •
Human-Centered Design Tools and Software •
Experience Mapping and Feedback Loops •
Designing for Accessibility and Inclusivity •
Measuring and Evaluating Customer Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Experience-Oriented Design

The MBA with Professional Certificate in Customer Experience-Oriented Design is a unique and specialized program that combines the rigors of an MBA with the skills and knowledge required to design customer experience-oriented products and services.
This program is designed to equip students with the skills to analyze customer needs, develop effective design solutions, and implement them in a business context.
Learning outcomes of this program include the ability to design customer experience-oriented products and services, develop effective customer journey maps, and analyze customer feedback to improve business outcomes.
The program is typically completed in 12-18 months and consists of a combination of online and on-campus courses.
The duration of the program can vary depending on the institution and the student's prior work experience.
Industry relevance is high for this program, as companies are increasingly recognizing the importance of customer experience in driving business success.
Companies that excel in customer experience are more likely to attract and retain customers, generate positive word-of-mouth, and ultimately drive revenue growth.
The program is designed to prepare students for careers in customer experience design, product management, and business analysis, among other roles.
Graduates of this program can expect to work in a variety of industries, including retail, finance, healthcare, and technology.
The program is taught by experienced faculty members who have expertise in customer experience design and business.
The curriculum is designed to be flexible and adaptable to the needs of working professionals, with many courses available online.
Overall, the MBA with Professional Certificate in Customer Experience-Oriented Design is a valuable and relevant program that can help students develop the skills and knowledge required to succeed in today's fast-paced business environment.

Why this course?

Customer Experience-Oriented Design is a vital aspect of business success in today's market. According to a survey by the Centre for Retail Research, 75% of UK consumers are more likely to switch to a competitor if their customer service is poor. This highlights the importance of designing customer experiences that are tailored to individual needs.
Industry Trends Statistics
Growing demand for CX 80% of businesses believe CX is crucial to success (Source: CMO Council)
Increased focus on digital CX 61% of UK consumers prefer digital channels for CX (Source: Econsultancy)
Need for data-driven CX 70% of businesses use data to inform CX decisions (Source: Adobe)

Who should enrol in MBA with Professional Certificate in Customer Experience-Oriented Design?

Ideal Audience for MBA with Professional Certificate in Customer Experience-Oriented Design Are you a forward-thinking business leader looking to elevate your skills in customer-centric design? Do you want to stay ahead of the curve in the UK's rapidly evolving business landscape?
Key Characteristics: - Typically hold a bachelor's degree in a relevant field, such as business, design, or psychology - Have at least 2-3 years of work experience in a customer-facing role, preferably in a UK-based company - Demonstrate a passion for customer experience and design thinking - Are looking to upskill and reskill in a rapidly changing business environment - Are interested in pursuing a career in a customer experience-oriented field, such as product management, UX design, or customer success
Target Industries: - Financial services - E-commerce and retail - Healthcare and pharmaceuticals - Technology and software - Professional services
Career Outcomes: - Product manager - UX designer - Customer success manager - Business analyst - Design thinking consultant