MBA with Professional Certificate in Customer Experience Innovation

Wednesday, 22 April 2026 21:19:59

International Students can apply

Apply Now     Viewbook

MBA with Professional Certificate in Customer Experience Innovation

Overview

Customer Experience Innovation

is a transformative journey that empowers professionals to revolutionize the way businesses interact with their customers. This MBA with Professional Certificate in Customer Experience Innovation is designed for executives and leaders who want to harness the power of customer experience to drive growth and innovation.

By combining the rigors of an MBA with the practical expertise of a professional certificate, this program equips learners with the skills to design and deliver exceptional customer experiences that exceed expectations.

Through a curriculum that focuses on customer-centricity, innovation, and strategic thinking, participants will learn to analyze customer needs, develop innovative solutions, and implement effective strategies to drive business success.

Whether you're looking to upskill or reskill, or simply seeking to stay ahead of the curve, this program is the perfect opportunity to transform your career and take your customer experience to the next level.

MBA with Professional Certificate in Customer Experience Innovation is a transformative program that equips you with the skills to revolutionize customer experience. By combining a comprehensive MBA with a specialized certificate, you'll gain a unique edge in the job market. This innovative program focuses on customer-centricity, teaching you how to design and implement customer experience strategies that drive business growth. With a strong foundation in business acumen and a deep understanding of customer experience, you'll be poised for success in a rapidly changing business landscape. Unlock new career opportunities and take your career to the next level. (11)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Experience Innovation Fundamentals •
Design Thinking for Customer Experience •
Customer Journey Mapping and Analysis •
Service Design and Experience Strategy •
Human-Centered Design for Customer Experience •
Emotional Intelligence and Empathy in Customer Experience •
Data-Driven Decision Making for Customer Experience •
Measuring and Evaluating Customer Experience •
Innovation and Experimentation in Customer Experience •
Digital Transformation and Customer Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Experience Innovation

The MBA with Professional Certificate in Customer Experience Innovation is a unique and specialized program that combines the rigors of an MBA with the focus on customer experience innovation. This program is designed to equip students with the skills and knowledge necessary to drive business growth through customer-centric strategies and innovative solutions. Through this program, students will learn how to design and implement customer experience strategies that drive loyalty, retention, and revenue growth. They will also develop skills in data analysis, market research, and customer journey mapping, as well as learn about the latest trends and technologies in customer experience innovation. The program is typically completed in 12-18 months and consists of a combination of online and on-campus courses. Students will have the opportunity to work on real-world projects and case studies, and will be supported by experienced faculty and industry professionals. The MBA with Professional Certificate in Customer Experience Innovation is highly relevant to the current business landscape, where customer experience is becoming an increasingly important differentiator. Companies that prioritize customer experience are seeing significant returns on investment, and are better positioned to compete in a crowded market. Upon completion of the program, students will be awarded an MBA degree and a professional certificate in customer experience innovation. This combination of credentials will make graduates highly attractive to employers in a range of industries, from retail and finance to healthcare and technology. The program is designed to be flexible and accessible, with online courses and flexible scheduling options available to accommodate the needs of working professionals. This makes it an ideal option for those who want to upskill or reskill in customer experience innovation without having to take time off work. Overall, the MBA with Professional Certificate in Customer Experience Innovation is a unique and valuable program that combines the best of both worlds - the rigor of an MBA with the focus on customer experience innovation.

Why this course?

Customer Experience Innovation is a vital aspect of business success in today's market. According to a survey by the Centre for Retail Research, 75% of UK consumers are more likely to switch to a competitor if their customer experience is poor. This highlights the importance of investing in customer experience innovation.
Industry Customer Experience Score
Retail 7.4/10
Finance 7.1/10
Healthcare 8.1/10

Who should enrol in MBA with Professional Certificate in Customer Experience Innovation?

Ideal Audience for MBA with Professional Certificate in Customer Experience Innovation Are you a forward-thinking business leader looking to drive customer-centric growth in the UK?
Professionals with 5+ years of experience in industries like finance, retail, and technology In the UK, 71% of businesses believe that customer experience is crucial to their success, yet only 21% have a dedicated customer experience team.
Entrepreneurs and small business owners seeking to scale their customer experience The UK's small and medium-sized enterprises (SMEs) account for 99.9% of all businesses, and 60% of them have fewer than 10 employees, making this course ideal for those looking to upskill.
Individuals interested in data-driven decision making and customer journey mapping The UK's customer experience industry is projected to grow by 10% annually, with a median salary of £55,000, making this course a valuable investment for those looking to enhance their skills.