MBA with Professional Certificate in Customer Engagement Design

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International Students can apply

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MBA with Professional Certificate in Customer Engagement Design

Overview

Customer Engagement Design

is a specialized field that focuses on creating personalized experiences for customers. This MBA with Professional Certificate in Customer Engagement Design is designed for professionals who want to develop the skills to design and implement effective customer engagement strategies. Some of the key skills you'll learn include customer journey mapping, user experience (UX) design, and data-driven decision making. You'll also explore the latest trends and technologies in customer engagement, such as artificial intelligence and mobile marketing. By completing this program, you'll gain a deeper understanding of how to design and implement customer engagement strategies that drive business results. Whether you're looking to advance your career or start your own business, this program can help you achieve your goals.

Take the first step towards becoming a customer engagement expert

and explore this program further.

MBA with Professional Certificate in Customer Engagement Design is a comprehensive program that equips you with the skills to design and deliver exceptional customer experiences. By combining MBA with a professional certificate in customer engagement design, you'll gain a unique edge in the job market. This course offers key benefits such as enhanced business acumen, improved customer insights, and innovative design thinking. You'll develop a deep understanding of customer engagement strategies, design principles, and analytics tools. With career prospects in high demand, this program will position you for success in industries like retail, finance, and technology. (3)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Engagement Design Fundamentals •
Understanding Customer Needs and Pain Points •
Design Thinking for Customer Engagement •
Empathy and User Research Methods •
Service Design Principles for Customer Engagement •
Co-Creation and Collaboration in Customer Engagement •
Measuring Customer Engagement and Satisfaction •
Designing Customer Journey Maps and Touchpoints •
Using Technology to Enhance Customer Engagement •
Cultural and Social Influences on Customer Engagement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Engagement Design

The MBA with Professional Certificate in Customer Engagement Design is a unique and specialized program that combines the rigors of an MBA with the skills and knowledge required to design and deliver exceptional customer experiences.
This program is designed to equip students with the skills and knowledge needed to drive business growth through customer engagement, with a focus on the latest design thinking methodologies and tools.
Through a combination of coursework, projects, and case studies, students will learn how to design and deliver customer engagement strategies that drive business results, including customer journey mapping, service design, and experience mapping.
The program is designed to be completed in 12-18 months, with a flexible online or on-campus format that allows students to balance their studies with work and other commitments.
The MBA with Professional Certificate in Customer Engagement Design is highly relevant to the business world, with a focus on the skills and knowledge required to drive business growth through customer engagement, making it an attractive option for professionals looking to advance their careers in this field.
The program is designed to be completed by working professionals, with a focus on providing a flexible and accessible learning experience that meets the needs of busy professionals who want to upskill and reskill in this area.
Graduates of the program will have the skills and knowledge required to drive business growth through customer engagement, and will be equipped to take on leadership roles in organizations that are committed to delivering exceptional customer experiences.
The program is taught by experienced industry professionals who have a deep understanding of the skills and knowledge required to design and deliver exceptional customer experiences, and will provide students with a comprehensive understanding of the latest design thinking methodologies and tools.
The MBA with Professional Certificate in Customer Engagement Design is a highly regarded program that is recognized by employers and industry leaders as a mark of excellence in customer engagement design, and will provide students with a competitive edge in the job market.
The program is designed to be completed by students who have a bachelor's degree in any field, and will provide students with a comprehensive understanding of the skills and knowledge required to drive business growth through customer engagement, making it an attractive option for professionals who want to upskill and reskill in this area.
The program is highly relevant to the business world, with a focus on the skills and knowledge required to drive business growth through customer engagement, and will provide students with a comprehensive understanding of the latest design thinking methodologies and tools, making it an attractive option for professionals who want to advance their careers in this field.

Why this course?

Customer Engagement Design is a vital skill in today's market, with the UK's customer experience industry projected to reach £1.1 trillion by 2025, according to a report by the Centre for Retail Research. To stay ahead, professionals need a solid understanding of customer engagement design principles.
Industry Growth Growth Rate (%)
Customer Experience 12.1%
Digital Transformation 15.6%
Data-Driven Decision Making 10.3%

Who should enrol in MBA with Professional Certificate in Customer Engagement Design?

Ideal Audience for MBA with Professional Certificate in Customer Engagement Design Are you a business leader looking to enhance your customer experience skills? Do you want to stay ahead of the competition in the UK's rapidly evolving market landscape?
Demographics: Typically, our ideal students are senior managers or directors in industries such as finance, retail, and technology, with 5-15 years of experience. They are likely to be based in the UK, with a strong focus on customer-centric businesses.
Skills and Interests: Our ideal students are passionate about customer experience and have a strong desire to develop their skills in areas such as customer journey mapping, user experience design, and engagement strategies. They are also likely to be interested in data-driven decision making and digital transformation.
Career Goals: Our ideal students are looking to enhance their careers by developing a deeper understanding of customer engagement design and its application in business. They aim to take on more senior roles, drive business growth, and make a positive impact on their organisations.