MBA with Professional Certificate in Customer Engagement

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International Students can apply

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MBA with Professional Certificate in Customer Engagement

Overview

Customer Engagement

is a vital skill in today's business landscape, and the MBA with Professional Certificate in Customer Engagement program is designed to equip you with the knowledge and expertise to excel in this field. This program is ideal for working professionals and entrepreneurs looking to enhance their customer service skills and take their careers to the next level. By focusing on the latest trends and best practices in customer engagement, this program will help you develop a deeper understanding of customer needs and preferences, and learn how to create personalized experiences that drive loyalty and retention.

MBA with Professional Certificate in Customer Engagement is a comprehensive program that equips you with the skills to drive business growth through exceptional customer experiences. By combining a Master of Business Administration with a professional certificate in customer engagement, you'll gain a unique edge in the job market. This course offers key benefits such as enhanced leadership skills, improved communication techniques, and a deeper understanding of customer needs. With career prospects in high demand, you'll be well-positioned to succeed in various industries. The program's unique features include interactive modules, real-world case studies, and a focus on practical application. (4)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Relationship Management (CRM) Systems •
Effective Communication Skills for Customer Engagement •
Customer Journey Mapping and Analysis •
Building Trust and Loyalty with Customers •
Social Media Marketing for Customer Engagement •
Data-Driven Decision Making in Customer Engagement •
Emotional Intelligence and Customer Service •
Customer Feedback and Complaint Handling •
Personal Branding and Customer Engagement •
Digital Transformation and Customer Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Engagement

The MBA with Professional Certificate in Customer Engagement is a comprehensive program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on developing a deep understanding of customer behavior, needs, and preferences, as well as the ability to create and implement effective customer engagement strategies.
Through a combination of theoretical and practical learning, students will gain hands-on experience in areas such as customer relationship management, market research, and data analysis.
The program's learning outcomes include the ability to analyze customer data, develop targeted marketing campaigns, and measure the effectiveness of customer engagement initiatives.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The MBA with Professional Certificate in Customer Engagement is highly relevant to industries such as retail, finance, healthcare, and technology, where customer engagement is a critical component of business success.
By completing this program, graduates will be well-positioned to take on leadership roles in customer-facing teams, drive business growth, and deliver exceptional customer experiences.
The program's industry relevance is further enhanced by the opportunity to work on real-world projects and case studies, which provide students with practical experience and a chance to apply theoretical knowledge in a real-world setting.
Overall, the MBA with Professional Certificate in Customer Engagement is an excellent choice for individuals looking to launch or advance their careers in customer-facing roles, and is highly valued by employers across a range of industries.

Why this course?

Customer Engagement is a vital aspect of business success in today's market, with the UK being no exception. According to a recent survey by the Chartered Institute of Marketing, 85% of UK businesses believe that customer engagement is crucial for their success. Moreover, a study by the Centre for Retail Research found that 70% of UK consumers are more likely to engage with a brand that offers personalized experiences.
UK Businesses Customer Engagement
85% Customer Engagement
70% Personalized Experiences

Who should enrol in MBA with Professional Certificate in Customer Engagement?

Ideal Audience for MBA with Professional Certificate in Customer Engagement Are you a business leader looking to enhance your customer engagement skills and drive growth in the UK market?
Professionals with 2-5 years of experience in customer-facing roles In the UK, 71% of businesses believe that customer engagement is crucial for long-term success, and with the rise of digital transformation, it's essential to stay ahead of the curve.
Individuals seeking to upskill and reskill in customer experience management The UK's customer experience industry is projected to grow by 10% annually, with a shortage of skilled professionals expected to worsen the gap.
Business owners and managers looking to improve customer retention and loyalty By investing in an MBA with Professional Certificate in Customer Engagement, you'll gain the knowledge and skills to create a customer-centric culture that drives business growth and competitiveness.