MBA with Professional Certificate in Customer Delivery Experience

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International Students can apply

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MBA with Professional Certificate in Customer Delivery Experience

Overview

Customer Delivery Experience


Transform your career with an MBA with Professional Certificate in Customer Delivery Experience, designed for professionals seeking to elevate their customer-centric skills.


Deliver exceptional customer experiences and drive business growth with this comprehensive program, tailored for those in customer-facing roles. Develop a deep understanding of customer needs, preferences, and pain points, and learn to design and implement effective customer delivery strategies.

Gain practical knowledge in areas such as customer journey mapping, service design, and relationship management, and apply your skills to real-world case studies.


Take the first step towards a customer-centric career and explore this MBA with Professional Certificate in Customer Delivery Experience today.

MBA with Professional Certificate in Customer Delivery Experience is a comprehensive program that equips you with the skills to deliver exceptional customer experiences. By focusing on customer-centric strategies, you'll gain a deeper understanding of the importance of customer satisfaction in driving business growth. This course offers key benefits such as enhanced leadership skills, improved communication techniques, and a competitive edge in the job market. With a strong emphasis on practical application, you'll develop a unique set of skills that will set you apart from others. Upon completion, you'll be well-equipped to drive customer-centric initiatives and excel in your career. (2)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Customer Journey Mapping • Customer Experience Design • Customer Service Skills • Delivering Excellent Customer Service • Customer Relationship Management • Customer Retention Strategies • Effective Communication Skills • Empathy in Customer Service • Managing Customer Expectations • Measuring Customer Satisfaction

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Delivery Experience

The MBA with Professional Certificate in Customer Delivery Experience is a unique and specialized program designed to equip students with the skills and knowledge required to deliver exceptional customer experiences in a professional setting.
This program is ideal for individuals who want to enhance their customer service skills, gain a deeper understanding of customer needs, and develop strategies to deliver personalized experiences that drive customer loyalty and retention.
Through a combination of theoretical and practical learning, students will gain a comprehensive understanding of customer delivery experience, including customer journey mapping, service design, and experience metrics.
The program is designed to be completed in a short duration of 6-12 months, depending on the student's prior experience and academic background.
The MBA with Professional Certificate in Customer Delivery Experience is highly relevant to the customer experience industry, with applications in various sectors such as retail, finance, healthcare, and technology.
The program is designed to be industry-agnostic, allowing students to apply their knowledge and skills in a variety of contexts.
Upon completion of the program, students will be awarded an MBA degree and a professional certificate in customer delivery experience, demonstrating their expertise and commitment to delivering exceptional customer experiences.
The program is taught by experienced industry professionals and academics, providing students with a unique blend of theoretical and practical knowledge.
The MBA with Professional Certificate in Customer Delivery Experience is a valuable addition to any career, offering students a competitive edge in the job market and opportunities for career advancement.
The program is designed to be flexible, with online and part-time options available to accommodate students' busy schedules.
Overall, the MBA with Professional Certificate in Customer Delivery Experience is a unique and valuable program that offers students a comprehensive education in customer delivery experience, preparing them for successful careers in this rapidly growing industry.

Why this course?

Customer Delivery Experience is a vital aspect of business operations in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK consumers consider customer experience when making purchasing decisions, with 70% willing to pay more for a better experience (Source: Google Charts).
Industry Percentage
Retail 62%
Finance 55%
Healthcare 48%

Who should enrol in MBA with Professional Certificate in Customer Delivery Experience?

Ideal Audience for MBA with Professional Certificate in Customer Delivery Experience Are you a business leader looking to enhance your customer service skills and drive growth in the UK market?
Professionals with 2+ years of experience in customer-facing roles In the UK, 71% of businesses report that customer experience is a key differentiator, making it essential for professionals to develop expertise in this area.
Leaders and managers in customer-facing teams With the rise of digital transformation, 63% of UK businesses are investing in customer experience initiatives, making it a critical skill for leaders to master.
Individuals seeking to upskill and reskill in customer delivery experience The UK's customer experience industry is projected to grow by 10% annually, making it an exciting time to invest in your skills and career.