MBA with Professional Certificate in Customer Conflict Resolution

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International Students can apply

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MBA with Professional Certificate in Customer Conflict Resolution

Overview

Customer Conflict Resolution


Learn to resolve conflicts effectively and professionally with our MBA with Professional Certificate in Customer Conflict Resolution.


Develop essential skills to manage customer complaints, negotiate resolutions, and improve customer satisfaction. This program is designed for business professionals and managers who want to enhance their conflict resolution skills and improve their customer service.

Gain practical knowledge


Through a combination of online courses and hands-on training, you'll learn how to analyze conflicts, communicate effectively, and develop strategies to resolve issues.


Improve your career prospects


By acquiring the skills and knowledge to resolve customer conflicts, you'll be able to improve customer satisfaction, reduce complaints, and increase loyalty.


Take the first step towards becoming a skilled conflict resolver


Explore our MBA with Professional Certificate in Customer Conflict Resolution today and start resolving customer conflicts like a pro!

MBA with Professional Certificate in Customer Conflict Resolution is a comprehensive program that equips you with the skills to resolve customer conflicts effectively. This course offers key benefits such as enhanced conflict resolution skills, improved customer satisfaction, and increased career prospects. You will learn how to analyze customer conflicts, develop effective resolution strategies, and implement them in real-world scenarios. The program's unique features include expert faculty and practical training opportunities. With an MBA and Professional Certificate in Customer Conflict Resolution, you can advance your career in industries such as customer service, sales, and human resources. (7)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Conflict Resolution Strategies
•
Effective Communication Skills
•
Active Listening Techniques
•
Empathy and Emotional Intelligence
•
Conflict De-escalation Methods
•
Negotiation and Mediation Skills
•
Cultural Competence in Conflict Resolution
•
Conflict Resolution in Diverse Teams
•
Managing Conflict in the Workplace
•
Resolving Conflict in Personal Relationships

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Conflict Resolution

The MBA with Professional Certificate in Customer Conflict Resolution is a specialized program designed to equip students with the skills and knowledge necessary to resolve customer conflicts effectively.
This program is ideal for individuals who want to enhance their customer service skills and become proficient in conflict resolution techniques.
Upon completion of the program, students can expect to gain a deeper understanding of the importance of customer satisfaction and the skills required to resolve conflicts in a professional manner.
The learning outcomes of this program include the ability to analyze customer conflicts, develop effective conflict resolution strategies, and implement them in a real-world setting.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience.
The program is highly relevant to the customer service industry, as it provides students with the skills and knowledge necessary to resolve conflicts in a professional and effective manner.
The program is also relevant to the broader business world, as it teaches students how to handle customer complaints and resolve conflicts in a way that maintains customer satisfaction and loyalty.
The MBA with Professional Certificate in Customer Conflict Resolution is a valuable asset for anyone working in customer-facing roles, as it provides them with the skills and knowledge necessary to resolve conflicts effectively and maintain customer satisfaction.
The program is also beneficial for entrepreneurs and small business owners, as it provides them with the skills and knowledge necessary to resolve conflicts with customers and maintain a positive reputation.
Overall, the MBA with Professional Certificate in Customer Conflict Resolution is a highly relevant and valuable program that provides students with the skills and knowledge necessary to resolve customer conflicts effectively.

Why this course?

The significance of an MBA with a Professional Certificate in Customer Conflict Resolution cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of UK employers believe that effective conflict resolution skills are essential for employees to succeed in their roles. This highlights the need for professionals to possess the skills to manage customer conflicts effectively.
Industry Number of Employees
Retail 250,000
Finance 150,000
Healthcare 100,000

Who should enrol in MBA with Professional Certificate in Customer Conflict Resolution?

Ideal Audience for MBA with Professional Certificate in Customer Conflict Resolution Are you a business leader looking to enhance your customer service skills and resolve conflicts effectively?
Professionals in customer-facing roles In the UK, 1 in 5 customers report experiencing conflict with a business, with 70% of these conflicts being resolved through verbal communication.
Middle to senior managers Those with 5+ years of experience in customer service, sales, or marketing
Individuals seeking career advancement The UK's customer service industry is projected to grow by 10% by 2025, with the average salary for a customer service manager reaching £35,000 per annum.
Those interested in conflict resolution The ability to resolve customer conflicts effectively is a key skill for business leaders, with 80% of customers reporting that they are more likely to return to a business that resolves their issues promptly and professionally.