MBA with Professional Certificate in Customer Conflict

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International Students can apply

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MBA with Professional Certificate in Customer Conflict

Overview

Customer Conflict

is a critical issue in business, affecting customer satisfaction and loyalty. The MBA with Professional Certificate in Customer Conflict program is designed for professionals who want to resolve conflicts and improve customer relationships.

Developed for business leaders and managers, this program focuses on conflict resolution strategies, negotiation techniques, and effective communication skills.

Through a combination of online courses and practical exercises, learners will gain the knowledge and skills to manage customer conflicts, improve customer satisfaction, and increase business revenue.

By the end of the program, learners will be able to analyze customer conflicts, develop effective conflict resolution strategies, and implement them in their organizations.

Take the first step towards resolving customer conflicts and improving customer relationships. Explore the MBA with Professional Certificate in Customer Conflict program today and discover a new way to manage customer conflicts.

MBA with Professional Certificate in Customer Conflict is a comprehensive program that equips you with the skills to resolve customer conflicts effectively. This course offers key benefits such as enhanced conflict resolution skills, improved customer satisfaction, and increased business growth. With a strong focus on customer-centric approach, you'll learn to handle sensitive situations with tact and diplomacy. The program's unique features include real-world case studies and industry expert guest lectures, providing you with a practical understanding of customer conflict management. Upon completion, you'll be well-equipped to take on leadership roles in customer-facing industries, offering exciting career prospects and high earning potential. (8)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Conflict Resolution Strategies in Customer Interactions
•
• Effective Communication Skills for De-Escalating Conflicts
•
• Understanding Customer Needs and Expectations
•
• Empathy and Active Listening in Conflict Management
•
• Conflict Resolution in Cross-Cultural Customer Interactions
•
• Managing Customer Expectations and Frustration
•
• Conflict Resolution in Digital Customer Service
•
• Building Trust and Rapport with Customers in Conflict Situations
•
• Resolving Complex Customer Conflicts in a Timely Manner
•
• Implementing Conflict Resolution Strategies in Organizational Culture

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Conflict

The MBA with Professional Certificate in Customer Conflict is a specialized program designed to equip students with the skills and knowledge required to effectively manage customer conflicts in a business setting.
This program is ideal for professionals working in customer-facing roles, such as sales, marketing, and customer service, who want to enhance their conflict resolution skills and improve customer satisfaction.
Upon completion of the program, students can expect to gain a deeper understanding of the causes and consequences of customer conflict, as well as the strategies and techniques necessary to resolve conflicts in a fair and effective manner.
The learning outcomes of the program include the ability to analyze customer conflict situations, develop effective conflict resolution strategies, and implement them in a way that minimizes conflict and maximizes customer satisfaction.
The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience and qualifications.
The program is highly relevant to the customer service and sales industries, where effective conflict resolution is critical to maintaining customer loyalty and driving business growth.
By completing the MBA with Professional Certificate in Customer Conflict, students can enhance their career prospects and take on more senior roles in customer-facing organizations.
The program is also designed to be flexible, with online and part-time options available to accommodate the needs of working professionals.
Overall, the MBA with Professional Certificate in Customer Conflict is a valuable investment for anyone looking to improve their conflict resolution skills and advance their career in a customer-facing role.

Why this course?

Customer Conflict is a pressing concern in today's market, with 1 in 5 customers experiencing conflict with a business in the UK (Source: Ofcom). A Master's in Business Administration (MBA) with a Professional Certificate in Customer Conflict can equip learners with the necessary skills to resolve conflicts effectively, leading to improved customer satisfaction and loyalty.
Industry Number of Conflicts
Retail 23%
Finance 17%
Healthcare 15%

Who should enrol in MBA with Professional Certificate in Customer Conflict?

Ideal Audience for MBA with Professional Certificate in Customer Conflict Are you a business leader looking to enhance your skills in managing customer conflicts? Do you want to stay ahead of the competition in the UK's fast-paced market?
Demographics: Typically, our ideal candidates are senior managers or directors in industries such as finance, retail, and hospitality, with at least 5 years of experience in customer-facing roles.
Psychographics: They are driven, results-oriented, and passionate about delivering exceptional customer experiences. With a strong work ethic and a willingness to learn, they are eager to develop their skills in conflict resolution and customer service.
Career Goals: Our ideal candidates aim to enhance their careers by developing expertise in customer conflict management, leading to promotions, increased job satisfaction, and improved business outcomes.
Industry Insights: In the UK, the customer service industry is highly competitive, with 71% of customers switching to a competitor if their issue is not resolved to their satisfaction (Source: Customer Service Institute of America). Our MBA with Professional Certificate in Customer Conflict is designed to equip you with the skills to stay ahead of the competition.