MBA with Professional Certificate in Customer Care Techniques

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International Students can apply

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MBA with Professional Certificate in Customer Care Techniques

Overview

Customer Care Techniques


Develop the skills to deliver exceptional customer experiences and drive business success with our MBA with Professional Certificate in Customer Care Techniques.


Learn from industry experts and gain a deeper understanding of customer behavior, communication strategies, and conflict resolution techniques. This program is designed for professionals seeking to enhance their customer service skills and advance their careers in management and leadership roles.

Our program covers essential topics such as customer relationship management, sales and marketing, and team management, all while emphasizing the importance of empathy, active listening, and cultural competence.


By the end of this program, you'll be equipped with the knowledge and skills to:


Improve customer satisfaction and loyalty


Enhance your organization's reputation and competitiveness


Advance your career in management and leadership roles


Take the first step towards a career in customer care and explore our MBA with Professional Certificate in Customer Care Techniques today!

MBA with Professional Certificate in Customer Care Techniques is an ideal course for aspiring business professionals seeking to excel in customer-facing roles. This comprehensive program offers a unique blend of business acumen and customer care expertise, equipping you with the skills to deliver exceptional customer experiences. By combining MBA with a professional certificate in customer care techniques, you'll gain a competitive edge in the job market. Key benefits include enhanced career prospects, improved customer satisfaction, and increased earning potential. With a focus on practical skills and real-world applications, this course is designed to prepare you for success in a rapidly changing business landscape. (10)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Effective Communication Skills in Customer Care •
Customer Relationship Management (CRM) Systems •
Conflict Resolution Techniques in Customer Service •
Emotional Intelligence in Customer Interactions •
Time Management and Prioritization in Customer Care •
Active Listening and Empathy in Customer Service •
Customer Feedback and Complaint Handling •
Upselling and Cross-Selling Techniques in Customer Care •
Cultural Sensitivity and Diversity in Customer Service •
Technology-Enabled Customer Care Solutions

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Customer Care Techniques

The MBA with Professional Certificate in Customer Care Techniques is a specialized program designed to equip students with the skills and knowledge required to excel in customer-facing roles.
This program focuses on teaching students the essential techniques and strategies for providing exceptional customer service, building strong relationships, and resolving customer complaints effectively.
Upon completion of the program, students will be able to demonstrate their understanding of customer care principles and practices, including communication skills, conflict resolution, and customer relationship management.
The duration of the program is typically 6-12 months, depending on the institution and the student's prior experience and qualifications.
The program is highly relevant to the customer service industry, as it provides students with the skills and knowledge required to succeed in roles such as customer service representative, account manager, and customer success manager.
The program is also relevant to the broader business world, as effective customer care is essential for building customer loyalty, driving sales, and increasing revenue.
Many organizations recognize the value of customer care and invest heavily in training and developing their customer-facing staff.
As a result, graduates of the MBA with Professional Certificate in Customer Care Techniques can expect to find employment opportunities in a wide range of industries, including retail, finance, healthcare, and technology.
The program is designed to be flexible and accommodating, with many institutions offering online or part-time options to suit the needs of working professionals and students.
Overall, the MBA with Professional Certificate in Customer Care Techniques is an excellent choice for individuals looking to launch or advance their careers in customer-facing roles.

Why this course?

The significance of an MBA with a Professional Certificate in Customer Care Techniques cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer service is crucial to their success, with 60% stating that it is the most important factor in determining customer loyalty.
Customer Service Importance
Excellent 90%
Good 8%
Fair 2%

Who should enrol in MBA with Professional Certificate in Customer Care Techniques?

Ideal Audience for MBA with Professional Certificate in Customer Care Techniques Are you a business professional looking to enhance your customer service skills and advance your career in the UK?
Demographics: Typically, our ideal learners are working professionals aged 25-45, with at least 2 years of experience in customer-facing roles, such as sales, marketing, or customer service.
Career Goals: Our learners aim to develop expertise in customer care techniques, enabling them to take on leadership roles, improve customer satisfaction, and drive business growth in the UK's competitive market.
Skills and Knowledge: Our learners acquire skills in areas such as conflict resolution, communication, and problem-solving, as well as industry-specific knowledge of customer care best practices in the UK.
Personal Qualities: Our ideal learners possess strong interpersonal skills, a customer-centric mindset, and a willingness to learn and adapt in a fast-paced business environment.