MBA with Professional Certificate in Consumer Complaint Resolution

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International Students can apply

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MBA with Professional Certificate in Consumer Complaint Resolution

Overview

Consumer Complaint Resolution

is a specialized field that requires effective communication and problem-solving skills. This MBA with Professional Certificate in Consumer Complaint Resolution program is designed for business professionals who want to enhance their skills in resolving consumer complaints. The program focuses on teaching students how to analyze and resolve complex consumer complaints in a fair and efficient manner.

Through this program, learners will gain knowledge of consumer protection laws, complaint handling procedures, and effective communication techniques. They will also develop skills in conflict resolution, negotiation, and customer service.

By completing this program, learners will be able to apply their knowledge and skills to resolve consumer complaints in a professional and effective manner, leading to improved customer satisfaction and loyalty.

Are you interested in learning more about Consumer Complaint Resolution and how it can benefit your career? Explore our program today and discover how you can make a positive impact on customer relationships.

MBA with Professional Certificate in Consumer Complaint Resolution is a unique program that equips you with the skills to resolve consumer complaints effectively. This course offers key benefits such as enhanced dispute resolution skills, improved customer service, and increased career prospects in industries like banking, insurance, and retail. You will gain a deep understanding of consumer complaint handling, negotiation techniques, and conflict resolution strategies. With this professional certificate, you can enhance your career and take on leadership roles in organizations. The program's unique features include expert guest lectures, case studies, and a capstone project. (5)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Consumer Complaint Resolution Strategies
• Effective Communication Skills for Conflict Resolution
• Empathy and Active Listening in Complaint Handling
• Conflict Resolution Models and Theories
• Consumer Rights and Protections under Law
• Empirical Research in Consumer Complaints
• Consumer Behavior and Decision Making
• Negotiation and Mediation Techniques
• Consumer Complaint Resolution in Multicultural Contexts
• Technology and Social Media in Consumer Complaints

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Consumer Complaint Resolution

The MBA with Professional Certificate in Consumer Complaint Resolution is a specialized program designed to equip students with the skills and knowledge required to effectively resolve consumer complaints in a professional setting.
This program is ideal for individuals who want to pursue a career in consumer complaint resolution, dispute settlement, or customer service management.
The learning outcomes of this program include understanding consumer behavior, developing effective complaint resolution strategies, and learning about dispute settlement laws and regulations.
Students will also gain knowledge of communication and interpersonal skills, conflict resolution techniques, and negotiation strategies.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The program is designed to be completed in a part-time or full-time format, allowing students to balance their studies with their existing work commitments.
The industry relevance of this program is high, as consumer complaint resolution is a critical function in many industries, including retail, finance, and healthcare.
Graduates of this program can expect to secure roles in consumer complaint resolution, dispute settlement, or customer service management, and can also pursue careers in related fields such as mediation, arbitration, or consumer advocacy.
The program is also relevant to professionals who want to enhance their skills and knowledge in consumer complaint resolution, and can be a valuable addition to their existing qualifications and experience.
Overall, the MBA with Professional Certificate in Consumer Complaint Resolution is a valuable program that can provide students with the skills and knowledge required to succeed in a career in consumer complaint resolution.

Why this course?

The significance of an MBA with a Professional Certificate in Consumer Complaint Resolution cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 70% of UK consumers have experienced a complaint with a business, with 40% reporting that they have taken their complaint to social media (Google Charts 3D Column Chart, 2022).
Industry Trends Statistics
Consumer Complaint Resolution 70% of UK consumers have experienced a complaint with a business
Social Media 40% of consumers have taken their complaint to social media

Who should enrol in MBA with Professional Certificate in Consumer Complaint Resolution?

Ideal Audience for MBA with Professional Certificate in Consumer Complaint Resolution Are you a business professional looking to enhance your skills in resolving consumer complaints? Do you want to stay ahead in the competitive market and make a positive impact on customer satisfaction?
Key Characteristics: Professionals working in industries such as retail, finance, and hospitality, with a minimum of 2 years of experience in customer-facing roles. Those interested in pursuing a career in complaint resolution, dispute mediation, or customer service management.
Industry Insights: In the UK, consumer complaints can cost businesses up to £54 billion annually. By acquiring the skills to resolve complaints effectively, professionals can help reduce customer dissatisfaction and improve brand reputation. The programme is designed to equip learners with the knowledge and expertise to navigate complex complaint resolution processes and make informed decisions.
Learning Outcomes: Upon completion of the programme, learners will be able to: Analyze and resolve complex consumer complaints; Develop effective complaint resolution strategies; Communicate with customers and stakeholders; and Implement best practices in customer service management.