MBA with Professional Certificate in Citizen-Centric Services

Thursday, 19 February 2026 20:38:36

International Students can apply

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MBA with Professional Certificate in Citizen-Centric Services

Overview

MBAs with Professional Certificates in Citizen-Centric Services

Designed for public sector professionals, this program focuses on citizen-centric services and public administration to enhance governance and service delivery.

Develop skills in policy analysis, service design, and project management to drive positive change in your community.

Learn from experienced faculty and industry experts to create innovative solutions that meet the needs of citizens.

Gain a deeper understanding of the complexities of public sector management and develop a toolkit to address emerging challenges.

Take the first step towards a career in public service and explore this program further to discover how you can make a difference.

Citizen-Centric Services is at the forefront of innovation in public administration, and our MBA with Professional Certificate in Citizen-Centric Services is designed to equip you with the skills to drive positive change. This course offers a unique blend of theoretical foundations and practical applications, allowing you to develop a deep understanding of Citizen-Centric Services and its role in creating a more responsive and effective public sector. With a focus on leadership, policy-making, and service delivery, you'll gain the expertise to drive transformation and improve outcomes. Upon completion, you'll be equipped to pursue a range of career opportunities in government, non-profit, and private sectors. (19)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

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• Public Service Leadership: Developing strategic vision and leadership skills to drive citizen-centric services
•
• Service Design Thinking: Applying design principles to co-create user-centered services that meet citizen needs
•
• Data-Driven Decision Making: Using data analytics to inform policy decisions and optimize service delivery
•
• Digital Transformation: Leveraging technology to enhance citizen engagement and service delivery
•
• Policy Analysis and Development: Analyzing and developing policies that promote citizen-centric services
•
• Public-Private Partnerships: Collaborating with private sector partners to deliver innovative services to citizens
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• Citizen Engagement and Participation: Fostering inclusive and participatory approaches to service delivery and policy development
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• Service Delivery Management: Managing service delivery processes to ensure efficiency, effectiveness, and citizen satisfaction
•
• Innovation and Entrepreneurship: Encouraging innovation and entrepreneurship in the public sector to drive service improvement
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• Evaluation and Assessment: Evaluating and assessing the impact of citizen-centric services on citizen outcomes and public value

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Citizen-Centric Services

The MBA with Professional Certificate in Citizen-Centric Services is a unique and specialized program that focuses on equipping students with the skills and knowledge required to deliver exceptional public services.
This program is designed to bridge the gap between business and public administration, providing students with a comprehensive understanding of how to design, implement, and evaluate services that meet the needs of citizens.
Through a combination of theoretical foundations and practical applications, students will learn how to develop and implement services that are responsive, inclusive, and effective.
The learning outcomes of this program include the ability to analyze complex service delivery issues, design and implement innovative solutions, and evaluate the impact of services on citizens.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The industry relevance of this program is high, as governments and public sector organizations are increasingly recognizing the importance of delivering high-quality services that meet the needs of citizens.
The program is particularly relevant for professionals working in the public sector, non-profit organizations, and private sector companies that provide public services.
The skills and knowledge gained through this program can be applied in a variety of roles, including service delivery manager, policy analyst, and program evaluator.
Overall, the MBA with Professional Certificate in Citizen-Centric Services is a valuable and relevant program that can help students develop the skills and knowledge required to make a positive impact in the public sector.

Why this course?

Citizen-Centric Services are increasingly becoming a priority in the public sector, driven by the need for more efficient and effective services. In the UK, for instance, the government has set a target to deliver 80% of public services online by 2025. This shift towards digital transformation has created a high demand for professionals with expertise in citizen-centric services.
Service Percentage of Services Online
Benefits and Tax Credits 85%
Health and Social Care 75%
Education and Training 90%
The MBA with Professional Certificate in Citizen-Centric Services is an ideal program for professionals looking to upskill and reskill in this area. By combining the rigors of an MBA with specialized knowledge in citizen-centric services, learners can develop the skills and expertise needed to drive digital transformation in the public sector.

Who should enrol in MBA with Professional Certificate in Citizen-Centric Services?

Ideal Audience for MBA with Professional Certificate in Citizen-Centric Services Are you a UK-based public sector professional looking to enhance your skills and knowledge in delivering exceptional services to citizens?
Key Characteristics: You are a mid-to-senior level professional in the UK public sector, working in roles such as local government, healthcare, or education, with a passion for delivering high-quality services to citizens.
Career Goals: You aspire to take on leadership roles, drive change initiatives, and make a meaningful impact on the lives of citizens, while staying up-to-date with the latest trends and best practices in citizen-centric services.
Skills and Knowledge Gaps: You recognize the importance of developing skills in areas such as service design, digital transformation, and data-driven decision making, to better serve the needs of citizens and drive organizational success.
Ideal Background: You have a strong foundation in business administration, with a minimum of 2-3 years of experience in the public sector, and a desire to enhance your knowledge and skills in citizen-centric services.