MBA with Professional Certificate in Chatbot Customer Support

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International Students can apply

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MBA with Professional Certificate in Chatbot Customer Support

Overview

Chatbot Customer Support


Develop the skills to create and manage chatbots that deliver exceptional customer experiences.


Some of the key skills you'll learn include:

chatbot development, customer support, data analysis, and more.


This program is designed for professionals looking to upskill in the field of chatbot customer support.


Learn how to design, build, and deploy chatbots that provide 24/7 customer support.


Gain the knowledge and expertise to improve customer satisfaction and loyalty.


Take the first step towards a career in chatbot customer support and explore this program further.

MBA with Professional Certificate in Chatbot Customer Support is an innovative program that combines the rigors of an MBA with the cutting-edge skills of chatbot customer support. This unique course offers key benefits such as enhanced business acumen, advanced communication skills, and the ability to drive customer engagement through AI-powered chatbots. With career prospects in high demand, graduates can expect to secure leadership roles in customer support, sales, and marketing. The program's unique features include hands-on training with industry-leading chatbot platforms and a focus on data-driven decision making. (5)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Chatbot Fundamentals
•
Customer Relationship Management (CRM)
•
Artificial Intelligence (AI) for Customer Support
•
Conversational Design for Chatbots
•
Chatbot Development Frameworks
•
Natural Language Processing (NLP) for Chatbots
•
Chatbot Analytics and Performance Metrics
•
Customer Service Automation with Chatbots
•
Regulatory Compliance for Chatbot Customer Support
•
Chatbot Testing and Quality Assurance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Chatbot Customer Support

The MBA with Professional Certificate in Chatbot Customer Support is a unique and specialized program that combines the rigors of an MBA with the growing demand for chatbot customer support professionals.
This program is designed to equip students with the knowledge and skills necessary to design, develop, and implement effective chatbot solutions that provide exceptional customer experiences.
Through a combination of theoretical and practical coursework, students will learn about the latest advancements in chatbot technology, including natural language processing, machine learning, and conversational design.
The program also covers the business side of chatbot implementation, including market analysis, competitive intelligence, and ROI analysis.
Upon completion of the program, students will be able to apply their knowledge and skills to develop and implement chatbot solutions that drive business growth and customer satisfaction.
The duration of the program is typically 12-18 months, depending on the institution and the student's prior experience and education.
The program is highly relevant to the customer support industry, as chatbots are becoming increasingly popular as a way to provide 24/7 support to customers.
Many companies are looking for professionals who can design and implement chatbot solutions that meet their business needs and provide exceptional customer experiences.
The MBA with Professional Certificate in Chatbot Customer Support is a great career path for those who are interested in the intersection of technology and business, and who want to make a meaningful impact on customer support.
The program is also highly relevant to the broader field of artificial intelligence and machine learning, as chatbots are a key application of these technologies.
Overall, the MBA with Professional Certificate in Chatbot Customer Support is a unique and valuable program that can help students launch a successful career in customer support and beyond.

Why this course?

Chatbot Customer Support is a vital aspect of business operations in today's market, with the UK's customer service industry projected to reach £43.8 billion by 2025, growing at a CAGR of 4.5% (Source: Statista). To stay competitive, companies are increasingly adopting chatbot technology to enhance customer experience and reduce support costs.
Industry Growth Projected Value (£bn)
Customer Service £43.8
E-commerce £24.8
Financial Services £14.8

Who should enrol in MBA with Professional Certificate in Chatbot Customer Support?

Ideal Audience for MBA with Professional Certificate in Chatbot Customer Support Are you a UK-based business leader looking to enhance your customer support skills and stay ahead of the competition?
Professionals with 2-5 years of experience in customer-facing roles In the UK, 71% of businesses report that customer service is a top priority, and 63% say that chatbots are a key part of their customer support strategy.
Those interested in digital transformation and innovation The UK's digital economy is worth £1.8 trillion, and 75% of consumers expect businesses to have a chatbot-based customer support system in place by 2025.
Business leaders seeking to upskill and reskill The UK's skills gap is estimated to cost the economy £1.5 trillion by 2030, and 60% of businesses say that upskilling and reskilling their employees is a top priority.
Those looking to enhance their employability In the UK, 55% of employers say that having a chatbot-based customer support system in place is a key factor in their recruitment decisions.