MBA with Professional Certificate in Chatbot Customer Service

Tuesday, 17 February 2026 23:01:53

International Students can apply

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MBA with Professional Certificate in Chatbot Customer Service

Overview

Chatbot Customer Service


Develop the skills to create a seamless customer experience with our MBA with Professional Certificate in Chatbot Customer Service.


Learn how to design and implement effective chatbots that drive customer engagement and loyalty. This program is designed for professionals looking to upskill in the rapidly growing field of chatbot customer service.

Gain a deeper understanding of customer service principles, chatbot development, and implementation strategies.


Enhance your career prospects in industries such as customer service, sales, and marketing. Our program is perfect for those seeking to transition into a career in chatbot customer service or looking to expand their skill set.

Take the first step towards a career in chatbot customer service and explore our program today.

MBA with Professional Certificate in Chatbot Customer Service is an innovative program that combines the rigors of an MBA with the cutting-edge skills of chatbot customer service. This unique course offers key benefits such as enhanced business acumen, improved customer engagement, and increased efficiency. With a focus on chatbot technology, students will learn to design and implement effective chatbot solutions that drive business growth. Career prospects are excellent, with opportunities in various industries, including finance, healthcare, and retail. The program also includes unique features such as a live project, mentorship, and a professional certification. (18)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Chatbot Fundamentals
•
Customer Service Skills
•
Chatbot Design Principles
•
Conversational Dialogue Management
•
Emotional Intelligence in Customer Service
•
Chatbot Analytics and Performance Metrics
•
Regulatory Compliance in Chatbot Customer Service
•
Chatbot Integration with CRM Systems
•
Advanced Chatbot Development Tools
•
Measuring Customer Experience with Chatbots

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in Chatbot Customer Service

The MBA with Professional Certificate in Chatbot Customer Service is a unique and specialized program that combines the benefits of a Master's degree in Business Administration with the skills and knowledge required to design, develop, and implement effective chatbot customer service solutions.
By completing this program, learners can expect to gain a comprehensive understanding of the principles of business administration, including strategic management, marketing, finance, and human resources, as well as the latest trends and technologies in customer service and chatbots.
The program is designed to equip learners with the skills and knowledge needed to design, develop, and implement chatbot customer service solutions that meet the needs of businesses and organizations, and to analyze the effectiveness of these solutions in improving customer satisfaction and loyalty.
The duration of the program is typically 12-18 months, depending on the institution and the learner's prior experience and qualifications, and learners can expect to complete a range of coursework, projects, and assignments that are designed to help them develop the skills and knowledge required to succeed in this field.
The industry relevance of this program is high, as chatbot customer service is becoming increasingly popular and is seen as a key strategy for businesses and organizations looking to improve customer satisfaction and loyalty, and to reduce costs and improve efficiency.
By completing the MBA with Professional Certificate in Chatbot Customer Service, learners can expect to gain a competitive edge in the job market, and to be in high demand by employers who are looking for professionals with the skills and knowledge required to design, develop, and implement effective chatbot customer service solutions.
The program is also relevant to learners who are interested in pursuing a career in customer service, sales, marketing, or human resources, as it provides a comprehensive understanding of the principles and practices of these fields, and helps learners to develop the skills and knowledge required to succeed in these roles.
Overall, the MBA with Professional Certificate in Chatbot Customer Service is a unique and valuable program that provides learners with the skills and knowledge required to succeed in this field, and to make a positive impact on businesses and organizations.

Why this course?

The significance of an MBA with a Professional Certificate in Chatbot Customer Service cannot be overstated in today's market. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that artificial intelligence (AI) will have a significant impact on their industry by 2025. A Professional Certificate in Chatbot Customer Service can equip learners with the skills and knowledge needed to navigate this shift and stay ahead of the competition.
Industry Number of Businesses
Retail 45
Finance 32
Healthcare 28

Who should enrol in MBA with Professional Certificate in Chatbot Customer Service?

Ideal Audience for MBA with Professional Certificate in Chatbot Customer Service Are you a UK-based business leader looking to enhance your customer service skills and stay ahead of the competition?
Professionals with 2-5 years of experience in customer-facing roles In the UK, 71% of businesses report that customer service is a top priority, and 63% say that chatbots are essential for improving customer experience.
Individuals interested in digital transformation and innovation The UK's digital economy is growing rapidly, with 1 in 5 businesses using chatbots to improve customer service, and 75% of consumers saying they are more likely to engage with a business that uses chatbots.
Business leaders seeking to upskill and reskill their teams The UK's skills gap is significant, with 1 in 3 businesses struggling to find skilled workers, and 60% of professionals saying they need to upskill to remain employable.
Those interested in data-driven decision making and analytics The UK's customer service industry is becoming increasingly data-driven, with 80% of businesses using data analytics to improve customer experience, and 70% saying that chatbots are essential for driving business growth.