MBA with Professional Certificate in App-based Customer Assistance

Monday, 11 May 2026 22:51:15

International Students can apply

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MBA with Professional Certificate in App-based Customer Assistance

Overview

App-based Customer Assistance

is a rapidly growing field that requires professionals to deliver exceptional customer support through mobile applications.

Our MBA with Professional Certificate in App-based Customer Assistance program is designed for business professionals and IT experts who want to develop the skills needed to succeed in this field.

Through this program, you will learn how to design, develop, and implement effective app-based customer assistance systems.

You will gain knowledge of customer relationship management, mobile app development, and data analytics.

Our program is perfect for those who want to upskill and reskill in the latest technologies and trends.

Join our program and take the first step towards a rewarding career in app-based customer assistance.

MBA with Professional Certificate in App-based Customer Assistance is an innovative program that equips you with the skills to design and implement effective customer support systems using mobile applications. This course offers key benefits such as enhanced customer experience, increased efficiency, and cost savings. With a strong focus on app-based customer assistance, you'll learn to develop and deploy mobile apps that provide personalized support to customers. Upon completion, you'll be well-versed in mobile app development and customer service management, opening doors to exciting career prospects in the tech industry. (4)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Mobile Application Development for Customer Support •
• App-based Customer Assistance: Design and Implementation •
• Social Media and Customer Service Integration •
• Chatbots and Virtual Assistants in Customer Support •
• Mobile Device Management for Customer Support •
• Measuring Customer Satisfaction through App-based Support •
• App-based Customer Assistance: Security and Data Protection •
• Personalization and Personal Assistant Technology in Customer Support •
• Emerging Trends in App-based Customer Assistance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in App-based Customer Assistance

The MBA with Professional Certificate in App-based Customer Assistance is a specialized program designed to equip students with the skills and knowledge required to excel in the customer support industry, particularly in the context of mobile applications.
Through this program, students will learn about the latest trends and technologies in customer service, including app-based support, social media management, and digital communication. They will also gain hands-on experience in resolving customer complaints, creating effective support strategies, and analyzing customer feedback.
The program is designed to be completed in a relatively short duration of 12-18 months, making it an ideal option for working professionals who want to enhance their skills and advance their careers. The curriculum is carefully crafted to ensure that students gain a deep understanding of the subject matter and are equipped with the skills required to succeed in the industry.
The industry relevance of this program is high, as the demand for skilled customer support professionals is increasing rapidly. With the rise of mobile applications and digital technologies, companies are looking for employees who can provide effective support and resolve customer complaints efficiently. By completing this program, students will be well-positioned to take advantage of these opportunities and launch successful careers in the customer support industry.
The learning outcomes of this program include the ability to analyze customer feedback, create effective support strategies, and resolve customer complaints efficiently. Students will also gain the skills required to manage social media, create engaging content, and provide excellent customer service. Overall, the MBA with Professional Certificate in App-based Customer Assistance is a valuable program that can help students achieve their career goals and succeed in the customer support industry.

Why this course?

App-based Customer Assistance is a vital component of modern business operations, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of UK consumers expect companies to have a mobile app or website to provide customer support (Source: CIM, 2020). This trend is expected to continue, with 60% of UK businesses planning to invest in mobile apps by 2023 (Source: PwC, 2020).
Year Investment in Mobile Apps
2020 40%
2021 55%
2022 60%
2023 75%

Who should enrol in MBA with Professional Certificate in App-based Customer Assistance?

Ideal Audience for MBA with Professional Certificate in App-based Customer Assistance Are you a business leader looking to enhance your customer service skills in the digital age?
Professionals with 2-5 years of experience in customer-facing roles, such as: Customer Service Managers, Digital Transformation Consultants, IT Project Managers, and Business Analysts
Individuals interested in: App-based customer support, digital transformation, and business process improvement
In the UK, this course is particularly relevant for those working in industries such as: Financial Services, Healthcare, and Technology, where digital customer service is becoming increasingly important
Those who want to: Gain a deeper understanding of app-based customer assistance, develop new skills, and enhance their career prospects