MBA with Professional Certificate in AI-Powered Customer Support

Tuesday, 13 January 2026 22:18:20

International Students can apply

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MBA with Professional Certificate in AI-Powered Customer Support

Overview

Artificial Intelligence (AI) is revolutionizing customer support, and this MBA with Professional Certificate in AI-Powered Customer Support is designed to equip you with the skills to thrive in this field.


Learn how to leverage AI and machine learning to deliver personalized, efficient, and effective customer support, improving customer satisfaction and loyalty.


Targeted at professionals seeking to upskill in AI-powered customer support, this program covers topics such as chatbots, sentiment analysis, and natural language processing.


Some of the key takeaways include: understanding customer journey mapping, developing AI-powered chatbots, and implementing data-driven decision making.

Take the first step towards a career in AI-powered customer support and explore this program further to discover how you can transform your organization's customer experience.

AI-Powered Customer Support is revolutionizing the way businesses interact with their customers. This MBA with Professional Certificate in AI-Powered Customer Support equips you with the skills to harness the power of artificial intelligence to deliver exceptional customer experiences. With this course, you'll gain a deep understanding of AI-Powered Customer Support strategies, tools, and best practices, enabling you to drive business growth and improve customer satisfaction. You'll also develop essential business acumen through our MBA program, preparing you for leadership roles in AI-Powered Customer Support. Unlock new career opportunities and stay ahead in the industry. (7)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Machine Learning Fundamentals for Customer Support •
Natural Language Processing (NLP) for Sentiment Analysis •
Chatbot Development with AI-Powered Conversational Interfaces •
Predictive Analytics for Customer Support Operations •
Human-Machine Interface Design for Effective Customer Support •
AI-Powered Chatbots for Personalized Customer Experiences •
Sentiment Analysis and Emotion Detection in Customer Interactions •
Voice Assistants and Conversational AI for Customer Support •
Data-Driven Decision Making for Customer Support Optimization •
Ethics and Governance in AI-Powered Customer Support Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in AI-Powered Customer Support

The MBA with Professional Certificate in AI-Powered Customer Support is a unique and specialized program that combines the rigors of an MBA with the cutting-edge technology of Artificial Intelligence (AI) and its applications in customer support. This program is designed to equip students with the knowledge and skills necessary to develop and implement AI-powered customer support systems that drive business success and customer satisfaction. Through a combination of theoretical foundations and practical applications, students will learn how to leverage AI technologies such as chatbots, natural language processing, and machine learning to create personalized and efficient customer support experiences. The learning outcomes of this program include the ability to design and implement AI-powered customer support systems, analyze customer data to identify trends and patterns, and develop strategies to improve customer engagement and retention. Students will also gain expertise in data-driven decision making, business analytics, and digital marketing, all of which are essential skills for success in today's fast-paced business environment. The duration of this program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications. Throughout the program, students will engage in a range of activities, including coursework, case studies, group projects, and internships, to gain hands-on experience in AI-powered customer support. The industry relevance of this program is high, as companies across various sectors are increasingly adopting AI-powered customer support systems to improve their customer experience and drive business growth. By completing this program, graduates will be well-positioned to secure leadership roles in AI-powered customer support, or to pursue careers in related fields such as data science, digital marketing, and business analytics. Overall, the MBA with Professional Certificate in AI-Powered Customer Support is a valuable and in-demand program that combines the best of both worlds - the rigor of an MBA with the innovation and excitement of AI technology.

Why this course?

AI-Powered Customer Support is a rapidly growing field in the UK, with the demand for skilled professionals expected to increase by 13% by 2025, according to a report by the Chartered Institute of Marketing. To stay ahead in this competitive market, having an MBA with a Professional Certificate in AI-Powered Customer Support is essential.
Year Growth Rate
2020 8%
2021 10%
2022 12%
2023 13%

Who should enrol in MBA with Professional Certificate in AI-Powered Customer Support?

Ideal Audience for MBA with Professional Certificate in AI-Powered Customer Support Are you a business leader looking to stay ahead of the curve in customer support? Do you want to enhance your skills in AI-powered technologies and drive business growth in the UK?
Key Characteristics: Professionals with 2+ years of experience in customer-facing roles, particularly in industries such as finance, healthcare, and e-commerce, who are eager to upskill in AI-powered customer support.
Industry Focus: Finance, Healthcare, E-commerce, and Technology, with a growing demand for AI-powered customer support in the UK, where 71% of businesses plan to invest in AI by 2025 (Source: PwC).
Career Goals: To become a leader in AI-powered customer support, driving business growth, improving customer experience, and staying ahead of the competition in the UK job market, where the demand for skilled professionals is expected to increase by 30% by 2025 (Source: Indeed).