MBA with Professional Certificate in AI Customer Service

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International Students can apply

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MBA with Professional Certificate in AI Customer Service

Overview

Artificial Intelligence (AI) Customer Service

is a rapidly evolving field that combines innovative technology with exceptional human interaction. This program is designed for business professionals looking to enhance their skills in AI-powered customer service, enabling them to deliver personalized and efficient experiences.

By leveraging AI tools and techniques, learners will gain a deeper understanding of how to analyze customer data, identify patterns, and develop targeted solutions.


Some of the key topics covered in this program include natural language processing, machine learning, and chatbot development, all with a focus on improving customer satisfaction and loyalty.


Whether you're looking to upskill or reskill, this program is perfect for anyone interested in exploring the exciting world of AI customer service.


So why wait? Explore the possibilities of AI customer service today and discover how you can revolutionize the way you interact with your customers.

AI Customer Service is revolutionizing the way businesses interact with their customers. Our MBA with Professional Certificate in AI Customer Service equips you with the skills to harness the power of Artificial Intelligence to deliver exceptional customer experiences. With this course, you'll gain a deep understanding of AI technologies and their applications in customer service, as well as develop essential business skills to drive success. You'll benefit from career prospects in top companies, with median salaries ranging from $80,000 to $120,000. Unique features include hands-on projects, industry expert mentorship, and a global network of alumni. (10)

Entry requirements

The Learners must possess:
● Level 6 Award/Diploma or a bachelors degree or any other equivalent qualification
or
● 5 years or more of work experience in case you do not hold any formal qualification
and
● Learner must be 18 years or older at the beginning of the course.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
• Artificial Intelligence in Customer Service
•
• Machine Learning for Personalized Customer Experiences
•
• Natural Language Processing for Chatbots
•
• Sentiment Analysis and Emotional Intelligence
•
• Customer Journey Mapping and Experience Design
•
• Data-Driven Decision Making in AI Customer Service
•
• Ethics and Governance in AI Customer Service
•
• Implementing AI-Powered Customer Service Tools
•
• Measuring and Evaluating AI Customer Service Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

12 Months: GBP £7700
18 Months: GBP £6700
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

12 Months - GBP £7700

● Payment option (a) - GBP £770 x 10 monthly instalments
● Payment option (b) - GBP £2566 x 3 quarterly instalments
● Payment option (c) - GBP £3850 x 2 half yearly instalments
● Payment option (d) - GBP £7315 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

18 Months - GBP £6700

● Payment option (a) - GBP £478 x 14 monthly instalments
● Payment option (b) - GBP £1340 x 5 quarterly instalments
● Payment option (c) - GBP £2233 x 3 half yearly instalments
● Payment option (d) - GBP £6365 x 1 instalment (We offer 5% discount on total fee for students opting to pay in full)

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Accreditation

 Stage 1 (Delivered by LSIB):
The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS).

Stage 2 (Delivered by LSIB):
This stage leads to award of Professional Certificate.

Stage 3 (Delivered by the University / awarding body)
On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 3 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS).

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about MBA with Professional Certificate in AI Customer Service

The MBA with Professional Certificate in AI Customer Service is a unique and specialized program that combines the benefits of a Master's in Business Administration with the cutting-edge skills of Artificial Intelligence (AI) and customer service.
This program is designed to equip students with the knowledge and expertise to leverage AI technologies to deliver exceptional customer experiences, drive business growth, and stay ahead of the competition in the rapidly evolving digital landscape.
Through this program, students will learn how to design and implement AI-powered customer service solutions, analyze customer data to identify trends and preferences, and develop strategies to improve customer engagement and retention.
The learning outcomes of this program include the ability to apply AI and machine learning techniques to drive business success, develop and implement AI-driven customer service strategies, and lead cross-functional teams to deliver exceptional customer experiences.
The duration of this program is typically 12-18 months, depending on the institution and the student's prior experience and qualifications.
The industry relevance of this program is high, as companies across various sectors are increasingly adopting AI technologies to improve customer service and drive business growth.
By completing this program, students can enhance their career prospects in AI, customer service, and business leadership, and can pursue roles such as AI Customer Service Manager, Customer Experience Manager, or Business Analyst.
The program is also designed to be flexible, with online and part-time options available to accommodate the needs of working professionals and students with other commitments.
Overall, the MBA with Professional Certificate in AI Customer Service is a valuable and in-demand program that can help students achieve their career goals and stay ahead of the curve in the rapidly evolving business landscape.

Why this course?

Artificial Intelligence (AI) Customer Service is a rapidly growing field that is transforming the way businesses interact with their customers. In the UK, the demand for AI-powered customer service is on the rise, with 71% of companies planning to invest in AI by 2025 (Source: BBC).
Year Investment in AI
2020 £1.4 billion
2021 £1.7 billion
2022 £2.1 billion
The MBA with Professional Certificate in AI Customer Service is a highly sought-after qualification that equips learners with the skills and knowledge to design and implement AI-powered customer service solutions. With the rise of chatbots, virtual assistants, and other AI-powered tools, businesses need professionals who can integrate these technologies into their customer service strategies.

Who should enrol in MBA with Professional Certificate in AI Customer Service?

Ideal Audience for MBA with Professional Certificate in AI Customer Service Are you a business leader looking to stay ahead of the curve in customer service? Do you want to enhance your skills in artificial intelligence and machine learning to deliver exceptional customer experiences?
Demographics: Typically, our ideal audience consists of professionals working in the UK's customer-facing industries, such as finance, retail, and healthcare, with a minimum of 3-5 years of experience. According to a report by the CIPD, 75% of UK employers believe that employees need to develop new skills to remain employable, making this course an excellent choice for those looking to upskill.
Career Goals: Our MBA with Professional Certificate in AI Customer Service is designed to help you achieve your career goals, whether that's moving into a leadership role, starting your own business, or advancing in your current position. With the UK's customer service industry expected to grow by 10% by 2025, this course can give you a competitive edge in the job market.
Skills and Knowledge: By the end of this course, you'll gain a deep understanding of AI and machine learning concepts, as well as practical skills in implementing them in customer service. You'll also develop essential business skills, such as data analysis, project management, and leadership, to help you drive business growth and success.