RQF Qfqual listed Level 2 Diploma in Customer Service Training

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RQF Qfqual listed Level 2 Diploma in Customer Service Training

Overview

RQF Qfqual Customer Service Training

Develop the skills to deliver exceptional customer experiences and drive business success with our Level 2 Diploma in Customer Service Training.

This course is designed for customer service professionals and those looking to start a career in the industry, covering essential topics such as communication, conflict resolution, and product knowledge.

Learn how to handle customer complaints, provide excellent customer service, and work effectively in a team to achieve business goals.

Gain the skills and knowledge needed to succeed in a customer-facing role and take your career to the next level.

Explore our Level 2 Diploma in Customer Service Training today and discover a world of opportunities in customer service.

RQF Qfqual listed Level 2 Diploma in Customer Service Training is an excellent starting point for a career in customer-facing roles. This comprehensive course provides learners with the essential skills and knowledge to deliver exceptional customer service, leading to improved job prospects and career advancement opportunities. Key benefits include developing communication and interpersonal skills, understanding customer needs and expectations, and applying conflict resolution techniques. Unique features of the course include flexible learning options and industry-recognized qualifications. Upon completion, learners can expect to progress to higher-level roles or pursue further education and training.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills
This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, questioning techniques, and conflict resolution. Primary keyword: Communication, Secondary keywords: Customer Service, Interpersonal Skills. • Customer Service Standards and Procedures
This unit covers the standards and procedures that customer service representatives should follow, including the company's code of conduct, policies, and procedures. Primary keyword: Customer Service, Secondary keywords: Standards, Procedures. • Product Knowledge and Information
This unit emphasizes the importance of product knowledge and information in customer service, including the ability to answer questions, provide recommendations, and resolve issues. Primary keyword: Product Knowledge, Secondary keywords: Customer Service, Information. • Conflict Resolution and Complaint Handling
This unit teaches customer service representatives how to handle conflicts and complaints in a professional and effective manner, including de-escalation techniques and resolution strategies. Primary keyword: Conflict Resolution, Secondary keywords: Complaint Handling, Customer Service. • Time Management and Organization
This unit focuses on the importance of time management and organization in customer service, including prioritizing tasks, managing workload, and meeting deadlines. Primary keyword: Time Management, Secondary keywords: Organization, Productivity. • Customer Relationship Management
This unit covers the principles of customer relationship management, including building rapport, establishing trust, and providing excellent customer service. Primary keyword: Customer Relationship Management, Secondary keywords: Customer Service, Relationship Building. • Communication in a Multicultural Environment
This unit emphasizes the importance of communication in a multicultural environment, including understanding different cultures, languages, and communication styles. Primary keyword: Communication, Secondary keywords: Multicultural, Diversity. • Customer Service in a Digital Age
This unit covers the impact of technology on customer service, including social media, email, and online chat. Primary keyword: Customer Service, Secondary keywords: Digital Age, Technology. • Emotional Intelligence and Empathy
This unit teaches customer service representatives how to develop emotional intelligence and empathy, including understanding customer needs, feelings, and emotions. Primary keyword: Emotional Intelligence, Secondary keywords: Empathy, Customer Service. • Quality Assurance and Feedback
This unit focuses on the importance of quality assurance and feedback in customer service, including monitoring performance, providing feedback, and implementing improvements. Primary keyword: Quality Assurance, Secondary keywords: Feedback, Customer Service.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

**Career Role** Job Description
**Customer Service Representative** Handle customer inquiries, resolve issues, and provide product information. Develop strong communication and problem-solving skills.
**Customer Service Manager** Lead a team of customer service representatives, manage customer complaints, and implement process improvements. Develop strategic planning and leadership skills.
**Sales Representative** Build relationships with customers, identify sales opportunities, and close deals. Develop strong communication, negotiation, and product knowledge skills.
**Account Manager** Manage existing customer relationships, identify new business opportunities, and develop strategic plans. Develop strong communication, negotiation, and project management skills.
**Business Development Manager** Identify new business opportunities, develop strategic plans, and build relationships with key stakeholders. Develop strong communication, negotiation, and project management skills.
**Industry** Job Description
**Customer Service Industry** Provide customer support, resolve issues, and develop strong communication skills.
**Retail Industry** Handle customer inquiries, process transactions, and develop strong communication skills.
**Financial Services Industry** Provide customer support, resolve issues, and develop strong communication and analytical skills.
**Healthcare Industry** Provide patient support, resolve issues, and develop strong communication and empathy skills.
**Technology Industry** Develop software, provide technical support, and develop strong problem-solving and analytical skills.

Key facts about RQF Qfqual listed Level 2 Diploma in Customer Service Training

The RQF Qfqual listed Level 2 Diploma in Customer Service Training is a comprehensive qualification designed to equip learners with the essential skills and knowledge required to excel in customer-facing roles.

Learning outcomes of this qualification include:

  • Understand the importance of customer service in a business environment
  • Develop effective communication and interpersonal skills
  • Learn how to handle customer complaints and resolve issues
  • Understand the principles of customer service in a variety of settings

The duration of this qualification is typically 12-16 months, with learners required to complete a minimum of 12 hours of training per month.

The Level 2 Diploma in Customer Service Training is highly relevant to the customer service industry, with learners gaining a solid understanding of the principles and practices required to deliver exceptional customer experiences.

Industry relevance is further enhanced by the fact that this qualification is recognized by employers across various sectors, including retail, hospitality, and finance.

Learners who complete this qualification can expect to progress to higher-level roles, such as customer service manager or team leader, or pursue further education and training in specialized areas, such as customer relationship management.

Why this course?

RQF Qfqual Listed Level 2 Diploma in Customer Service Training holds significant importance in today's market, particularly in the UK. According to the UK's Office for National Statistics, the customer service industry is expected to grow by 4.5% annually, creating a high demand for skilled professionals.
Year Employment
2020 2,434,000
2021 2,533,000
2022 2,655,000
The RQF Qfqual Listed Level 2 Diploma in Customer Service Training is designed to equip learners with the necessary skills and knowledge to excel in the customer service industry. With the UK's customer service industry expected to grow, this qualification is highly relevant to learners and professionals looking to advance their careers.

Who should enrol in RQF Qfqual listed Level 2 Diploma in Customer Service Training?

Ideal Audience for RQF Qfqual Listed Level 2 Diploma in Customer Service Training
Individuals working in customer-facing roles, such as retail, hospitality, and call centre staff, who wish to enhance their skills and knowledge in providing excellent customer service. With over 1 in 5 jobs in the UK involving customer contact, this diploma is an ideal choice for those looking to upskill and boost their employability.
New entrants to the workforce, looking to start their careers in customer service, and those seeking to progress within their current roles. In the UK, the customer service industry is projected to grow by 10% by 2025, with the average customer service representative earning £18,000 per annum.
Those who have completed a Level 1 qualification in customer service and wish to build on their existing knowledge and skills. By completing this diploma, learners can gain the skills and confidence to provide exceptional customer service, leading to improved job satisfaction and career progression.