Rqf Level 2 Diploma in Customer Service online

Tuesday, 29 April 2025 03:50:34

International Students can apply

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Rqf Level 2 Diploma in Customer Service online

Overview

The RQF Level 2 Diploma in Customer Service online is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. This comprehensive program covers topics such as communication, problem-solving, and building relationships with customers. Ideal for aspiring customer service professionals or those looking to enhance their existing skills, this course offers a flexible and convenient way to gain a recognized qualification. Take the first step towards a rewarding career in customer service by enrolling in this diploma today!


Explore the RQF Level 2 Diploma in Customer Service online now!

Embark on a transformative journey with our Rqf Level 2 Diploma in Customer Service online. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive course offers flexible learning options, allowing you to study at your own pace. Upon completion, unlock a myriad of career prospects in various industries, from retail to hospitality. Stand out to employers with a recognized qualification that showcases your dedication to providing exceptional customer experiences. Elevate your professional growth and make a lasting impact with this innovative and practical diploma. (38)

Entry requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls
• Process information about customers
• Give customers a positive impression of yourself and your organization
• Deal with queries and requests from customers
• Process information about customers
• Promote additional services or products to customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information.
Retail Sales Associate Assist customers in finding products, processing transactions, and maintaining store cleanliness.
Call Center Agent Answer incoming calls, address customer concerns, and provide solutions over the phone.
Guest Services Coordinator Manage guest inquiries, reservations, and ensure a positive experience at hotels or event venues.
Client Support Specialist Provide technical assistance, troubleshoot issues, and offer guidance to clients using software or services.

Key facts about Rqf Level 2 Diploma in Customer Service online

The RQF Level 2 Diploma in Customer Service online is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, resolving customer complaints, and maintaining a positive customer experience.
This diploma typically takes around 12 months to complete, although the duration may vary depending on the individual's pace of study. The course is delivered online, allowing students to study at their own convenience and pace, making it ideal for working professionals looking to upskill or enter the customer service industry.
The RQF Level 2 Diploma in Customer Service is highly relevant to a wide range of industries, including retail, hospitality, call centers, and more. Customer service skills are essential in any business that deals with customers, making this qualification valuable for individuals seeking employment or advancement in customer-facing roles.
Overall, this diploma provides a comprehensive foundation in customer service principles and practices, preparing individuals to deliver exceptional service and enhance customer satisfaction in various professional settings.

Why this course?

The RQF Level 2 Diploma in Customer Service online holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals. The diploma equips learners with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In a competitive job market, having a recognized qualification like the RQF Level 2 Diploma can give individuals a competitive edge and increase their employability. Employers are also increasingly looking for candidates with formal training in customer service, as it demonstrates a commitment to delivering exceptional customer experiences. With the rise of online shopping and digital communication channels, the need for skilled customer service professionals is higher than ever. By completing the RQF Level 2 Diploma in Customer Service online, individuals can enhance their career prospects and contribute to the success of businesses in today's customer-centric market. | UK Customer Service Statistics | |---------------------------------| | 86% of consumers willing to pay more for better customer experience | | 67% of customers cite bad customer service as a reason for switching brands | | 40% of customers expect a response on social media within an hour |

Who should enrol in Rqf Level 2 Diploma in Customer Service online?

The ideal audience for the Rqf Level 2 Diploma in Customer Service online course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles or aspiring to do so, as it provides essential training in handling customer inquiries, resolving complaints, and delivering exceptional service.
With customer service being a vital aspect of businesses in the UK, completing this diploma can open up various job opportunities and lead to higher earning potential.