• ## RQF Hospitality and Hotel Management Part-Time Course **Module 1: Introduction to Hospitality Management** * • Define hospitality management and its scope * • Understand the role of hospitality professionals * • Explore the history and evolution of the hospitality industry * • Discuss the key principles and values of hospitality management **Module 2: Front Office Operations** * • Manage guest check-in and check-out processes * • Handle reservations, room assignments, and check-in/out requests * • Provide excellent customer service and hospitality skills * • Implement housekeeping and maintenance procedures **Module 3: Food and Beverage Management** * • Understand the principles of food and beverage service * • Manage kitchen operations, including food preparation, cooking, and sanitation * • Handle food safety and hygiene regulations * • Implement food cost control and inventory management **Module 4: Human Resource Management** * • Define human resource management (HRM) and its importance * • Manage employee recruitment, training, and development * • Handle employee relations, performance management, and disciplinary actions * • Implement payroll and benefits administration **Module 5: Marketing and Sales** * • Develop and implement effective marketing strategies * • Manage online presence and social media engagement * • Implement sales and revenue management techniques * • Analyze market trends and customer behavior **Module 6: Revenue Management and Accounting** * • Understand the principles of revenue management * • Manage guest billing and payment processing * • Track and analyze financial performance * • Implement accounting and reporting systems **Module 7: Guest Relations and Guest Experience Management** * • Define guest relations and its importance * • Implement guest service standards and hospitality protocols * • Resolve guest complaints and address concerns * • Create memorable experiences for guests **Module 8: Leadership and Management Skills** * • Develop leadership skills and motivation * • Manage time effectively and prioritize tasks * • Communicate effectively and build strong relationships * • Demonstrate strong decision-making abilities **Module 9: Legal and Ethical Responsibilities** * • Understand legal and ethical obligations of hospitality professionals * • Implement policies and procedures for guest safety and security * • Handle complaints and resolve disputes * • Comply with relevant industry regulations **Module 10: Career Development and Hospitality Trends** * • Explore different career paths in hospitality management * • Develop essential skills for career success * • Stay updated on industry trends and technological advancements

Assessment

The assessment is done via submission of assignment. There are no written exams.