Qualifi NVQ in customer service

Tuesday, 29 April 2025 09:54:15

International Students can apply

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Qualifi NVQ in customer service

Overview

Qualifi NVQ in Customer Service


Customer Service is a vital skill in today's service-based economy. The Qualifi NVQ in Customer Service is designed for learners who want to develop their skills in providing excellent customer service, leading to improved job prospects and career advancement.

Developed in collaboration with industry experts, this qualification covers essential topics such as communication, problem-solving, and conflict resolution.


Some key areas of study include:
  • Communication and interpersonal skills
  • Product knowledge and sales techniques
  • Conflict resolution and negotiation

By completing this qualification, learners will gain:
  • Improved customer service skills
  • Enhanced employability and job prospects
  • Increased confidence in dealing with customers

Take the first step towards a successful career in customer service. Explore the Qualifi NVQ in Customer Service today and discover how it can help you achieve your career goals.

Qualifi NVQ in customer service is a highly regarded qualification that offers a range of benefits for those looking to launch or advance their careers in this field. By gaining a Qualifi NVQ in customer service, you will develop the skills and knowledge required to provide exceptional customer experiences, leading to improved job prospects and career advancement opportunities. The course features a unique Qualifi NVQ in customer service framework, which is designed to be flexible and accommodating, allowing you to study at your own pace. With a focus on practical skills and real-world applications, you will be equipped to deliver customer service that meets the needs of modern businesses.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

•
Communication Skills - This unit focuses on the importance of effective communication in customer service, including verbal and non-verbal communication, active listening, and conflict resolution. •
Product Knowledge - In this unit, learners will develop their knowledge of products and services, including features, benefits, and applications, to provide accurate information to customers. •
Customer Relationship Management - This unit covers the skills and techniques required to build and maintain positive relationships with customers, including greeting and farewell procedures, and handling customer complaints. •
Problem-Solving and Conflict Resolution - Learners will develop their problem-solving skills to resolve customer complaints and conflicts in a fair and professional manner. •
Time Management and Organization - This unit focuses on the importance of efficient time management and organization in a customer service environment, including prioritizing tasks and managing workload. •
Customer Service Standards and Procedures - Learners will understand the importance of adhering to customer service standards and procedures, including company policies and procedures. •
Handling Customer Enquiries and Feedback - In this unit, learners will develop their skills in handling customer enquiries and feedback, including responding to queries and providing feedback to management. •
Working with Diverse Customer Groups - This unit covers the skills and techniques required to work with diverse customer groups, including customers with disabilities, language barriers, and cultural differences. •
Maintaining a Positive Attitude and Appearance - Learners will develop their skills in maintaining a positive attitude and appearance, including personal grooming, dress code, and body language. •
Health and Safety in the Workplace - This unit focuses on the importance of health and safety in the workplace, including risk assessment, safety procedures, and emergency response plans.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

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Career path

**Customer Service Roles in the UK Job Market**

**Job Market Trends and Statistics**

**Job Title** **Job Description** **Industry Relevance**
Customer Service Representative Handle customer inquiries, resolve issues, and provide product information. High demand in retail, finance, and healthcare industries.
Customer Service Advisor Assist customers with queries, provide solutions, and escalate complex issues. Essential in customer-facing industries, such as retail and hospitality.
Telesales Representative Sell products or services over the phone, build customer relationships, and meet sales targets. High demand in sales and marketing teams.
Sales Support Assistant Provide administrative support to sales teams, process orders, and maintain sales data. Important in sales and customer service teams.
Call Centre Agent Handle customer calls, respond to queries, and resolve issues in a timely manner. High demand in customer service and call centre teams.

Key facts about Qualifi NVQ in customer service

The Qualifi NVQ in customer service is a nationally recognized qualification that equips learners with the skills and knowledge required to deliver exceptional customer service in various industries.

Learning outcomes of the Qualifi NVQ in customer service include:

  • Understand the importance of customer service and its impact on business success
  • Develop effective communication and interpersonal skills to build strong relationships with customers
  • Learn how to handle customer complaints and resolve issues in a professional manner
  • Understand the principles of customer service in different industries, such as retail, hospitality, and finance

The duration of the Qualifi NVQ in customer service can vary depending on the learner's prior experience and the pace at which they complete the qualification. However, most learners complete the qualification within 12-18 months.

The Qualifi NVQ in customer service is highly relevant to various industries, including:

  • Retail and sales
  • Hospitality and tourism
  • Finance and banking
  • Health and social care

By achieving the Qualifi NVQ in customer service, learners can enhance their employability and career prospects in customer-facing roles. The qualification is also recognized by employers and can be used as a stepping stone to more senior roles or further education and training.

Why this course?

Qualifi NVQ holds significant importance in customer service, particularly in the UK market. According to the UK's Office for National Statistics, the customer service industry employs over 1.3 million people, generating a revenue of £43.8 billion (2020 data).
Year Employment
2019 1,244,000
2020 1,300,000
2021 1,342,000
Google Charts 3D Column Chart:
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