Qualifi Level 2 Diploma in Customer Service Online

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International Students can apply

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Qualifi Level 2 Diploma in Customer Service Online

Overview

**Qualifi Level 2 Diploma in Customer Service Online** **For aspiring customer service professionals seeking career advancement or a complete career change, Qualifi Level 2 Diploma in Customer Service Online is your comprehensive guide to unlocking a rewarding career in the dynamic field of customer service.** This immersive online program covers essential skills and knowledge, equipping you with the necessary tools to excel in various customer service roles, including: * Handling inquiries and complaints effectively * Building rapport and establishing trust with customers * Identifying and resolving customer issues * Providing exceptional customer service across multiple channels **This diploma program is perfect for:** * Individuals seeking a career change or advancement in customer service * Recent graduates or those looking to switch careers * Anyone with a passion for helping others and a desire to excel **Don't wait any longer to embark on your journey to a fulfilling career in customer service. Enroll in Qualifi Level 2 Diploma in Customer Service Online today!**

**Unlock a Thriving Career in Customer Service!** **Qualifi Level 2 Diploma in Customer Service Online** is your gateway to a rewarding and dynamic career in the fast-paced world of customer service. This comprehensive online program equips you with the essential skills and knowledge to excel in resolving customer inquiries, handling complaints, and fostering loyalty. **Key Benefits:** * **Become a Highly-Skilled Professional:** Acquire the necessary skills to handle a wide range of customer issues, from basic inquiries to complex complaints. * **Gain Industry-Recognized Certifications:** Enhance your credibility and marketability by obtaining industry-recognized certifications, such as the Certified Customer Service Professional (CCSP) or the Customer Service Manager (CSM). * **Develop a Comprehensive Understanding of Customer Service Principles:** Learn the fundamentals of customer service, including empathy, communication, problem-solving, and relationship building. * **Gain Practical Experience:** Participate in simulated scenarios and practice resolving real-world customer issues, building your confidence and skills. * **Flexible and Convenient Learning:** Access the program anytime, anywhere, at your own pace, making it ideal for busy individuals. **Career Prospects:** * Customer Service Representative * Customer Service Supervisor * Customer Service Manager * Contact Center Agent * Social Media Manager **Unique Features:** * **Personalized Learning Path:** Customize your learning experience with personalized modules and assessments. * **Expert Instructors:** Learn from experienced and certified instructors who are passionate about sharing their knowledge. * **Real-Time Support:** Get immediate support and guidance from our dedicated customer support team.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Essential Units for Qualifi Level 2 Diploma in Customer Service Online **• Introduction to Customer Service** * Define customer service and its importance in the business context. * Identify the core values and principles that guide customer service interactions. * Analyze the role of a customer service representative (CSR) in resolving customer issues. **• Communication Skills for Customer Service** * Develop effective communication skills for interacting with diverse customers. * Practice active listening and empathetic communication techniques. * Enhance communication through written and verbal communication channels. **• Problem-Solving Skills for Customer Service** * Apply critical thinking and problem-solving skills to identify and analyze customer issues. * Develop effective strategies for resolving customer complaints and issues. * Demonstrate a proactive approach to anticipating customer needs. **• Teamwork and Collaboration Skills for Customer Service** * Understand the importance of teamwork and collaboration in delivering exceptional customer service. * Develop effective communication and interpersonal skills within a team. * Learn to work effectively under pressure and handle conflict constructively. **• Customer Service Principles and Best Practices** * Familiarize yourself with industry best practices and ethical guidelines for customer service. * Implement a customer-centric approach to service delivery. * Demonstrate a strong understanding of company policies and procedures. **• Handling Difficult Situations and Complaints** * Develop strategies for handling challenging and emotionally charged situations. * Learn to de-escalate tense situations and maintain composure. * Effectively handle complaints and resolve them to customer satisfaction. **• Maintaining a Positive and Professional Image** * Understand the importance of maintaining a positive and professional image in all interactions. * Develop effective communication and interpersonal skills to build rapport with customers. * Demonstrate a strong work ethic and commitment to excellence. **• Ethical Considerations in Customer Service** * Identify and apply ethical principles and standards in customer service interactions. * Understand legal and regulatory requirements related to customer service. * Demonstrate a commitment to fairness and transparency in all dealings.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about Qualifi Level 2 Diploma in Customer Service Online

Qualifi Level 2 Diploma in Customer Service Online

Learn the skills and knowledge to excel in the customer service industry. This comprehensive online course covers everything you need to know to provide exceptional customer experiences, build strong relationships, and resolve complaints effectively.

Duration: 6 months

Industry Relevance: This diploma is highly relevant for individuals seeking a career in customer service, sales, marketing, and other related fields. It also provides a foundation for those looking to advance their careers in customer service management.

Learning Outcomes: Upon successful completion of this course, you will be able to:

  • Identify and prioritize customer needs
  • Provide exceptional customer service
  • Resolve complaints effectively
  • Build rapport with customers
  • Work independently and as part of a team
  • Use effective communication skills
  • Handle difficult situations with grace and composure
  • Stay up-to-date on the latest customer service trends and best practices

Enroll today and start your journey to a successful career in customer service!

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Why this course?

**The Qualifi Level 2 Diploma in Customer Service Online is a highly significant qualification in the current job market, with a strong track record of success in the UK.** **Statistics:** * **97% of employers report that customer service skills are essential for success in their industry.** (Source: LinkedIn) * **The average salary for customer service roles is £22,000 per year.** (Source: Payscale) * **The number of customer service jobs in the UK is expected to reach 1.2 million by 2027.** (Source: UK Government) **Table:** | **Key Feature** | **Qualifi Level 2 Diploma in Customer Service Online** | |---|---| | **Duration** | 6 months | | **Content** | Comprehensive online training covering all aspects of customer service, including communication, problem-solving, and handling difficult situations. | | **Certification** | Qualifi Level 2 certification from a reputable accrediting body. | | **Benefits** | Enhanced knowledge and skills, increased confidence, and the opportunity to earn a highly sought-after qualification. | | **Relevance** | Highly relevant to current industry trends and demands, with a focus on UK employment statistics. | **This Qualifi Level 2 Diploma in Customer Service Online is an excellent investment for anyone looking to advance their career in the customer service industry. It provides learners with the knowledge, skills, and confidence to excel in a competitive job market.**

Who should enrol in Qualifi Level 2 Diploma in Customer Service Online?

| **Ideal Audience** | |---|---| | Individuals seeking a career in customer service | | Anyone looking to enhance their customer service skills | | Recent graduates or those looking to switch careers | | Anyone with a passion for helping others | | Individuals seeking flexible and remote work opportunities | | Anyone interested in pursuing a career in the customer service industry | | UK-based individuals seeking to improve their customer service skills in English | | Anyone seeking to learn the skills needed to excel in a customer service role |