Qualifi L2 Diploma Customer Service

Tuesday, 29 April 2025 04:07:01

International Students can apply

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Qualifi L2 Diploma Customer Service

Overview

Qualifi L2 Diploma in Customer Service

Develop the skills to deliver exceptional customer experiences and advance your career in this rewarding field.


Customer service is at the heart of any successful business, and this qualification is designed to equip you with the knowledge and skills to excel in this role. You'll learn how to handle customer complaints, provide excellent communication, and work effectively in a team environment.

Some key areas of study include:
  • Communication and interpersonal skills
  • Problem-solving and conflict resolution
  • Product knowledge and sales techniques

By completing this qualification, you'll gain the confidence and expertise to succeed in a customer-facing role. So why not explore the Qualifi L2 Diploma in Customer Service today and start your journey to a rewarding career in customer service?

Customer Service is at the heart of any successful business, and the Qualifi L2 Diploma in Customer Service is the perfect foundation for a career in this field. This comprehensive course teaches you the essential skills to deliver exceptional customer experiences, handle complaints, and resolve issues efficiently. By gaining a deeper understanding of customer needs and preferences, you'll be equipped to provide personalized support and build strong relationships with clients. With Qualifi certification, you'll enjoy career prospects in various industries, including retail, hospitality, and finance. Unique features include flexible learning and industry-recognized credentials.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, questioning techniques, and conflict resolution.
• Customer Relationship Management (CRM) - This unit introduces the concept of CRM and its role in managing customer interactions, including data collection, analysis, and customer profiling.
• Product Knowledge and Demonstration - In this unit, learners will develop their knowledge of products and services, including features, benefits, and applications, and learn how to demonstrate them effectively to customers.
• Conflict Resolution and Complaint Handling - This unit teaches learners how to handle customer complaints and conflicts in a professional and effective manner, including de-escalation techniques and resolution strategies.
• Time Management and Organization - This unit emphasizes the importance of time management and organization in customer service, including prioritizing tasks, managing workload, and meeting deadlines.
• Customer Service Skills for Different Customer Types - This unit covers the specific customer service skills required for different types of customers, including children, elderly, and disabled customers.
• Sales and Upselling Techniques - In this unit, learners will learn how to use sales and upselling techniques to increase customer satisfaction and loyalty, including identifying customer needs and preferences.
• Data Protection and Confidentiality - This unit introduces learners to the importance of data protection and confidentiality in customer service, including data collection, storage, and disposal.
• Customer Feedback and Evaluation - This unit teaches learners how to collect and evaluate customer feedback, including identifying areas for improvement and implementing changes to enhance customer service.
• Equality and Diversity in Customer Service - In this unit, learners will learn about the importance of equality and diversity in customer service, including recognizing and responding to different customer needs and preferences.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

**Career Role** Job Description Industry Relevance
Customer Service Representative Handle customer inquiries, resolve issues, and provide product information. Develop strong communication and problem-solving skills. High demand in retail, finance, and healthcare industries.
Call Centre Agent Answer customer calls, respond to queries, and resolve issues. Work in a fast-paced environment with strong communication skills. Key role in customer service, sales, and marketing teams.
Telesales Advisor Sell products or services over the phone, build relationships with customers, and meet sales targets. Develop strong communication and negotiation skills. High demand in sales, marketing, and business development teams.
Sales Support Assistant Provide administrative support to sales teams, process sales orders, and maintain customer records. Develop strong organizational and communication skills. Key role in sales, marketing, and customer service teams.
Account Manager Manage customer accounts, develop relationships, and identify new business opportunities. Develop strong communication, negotiation, and problem-solving skills. High demand in sales, marketing, and business development teams.
Customer Account Manager Manage customer relationships, identify new business opportunities, and develop strategic plans. Develop strong communication, negotiation, and problem-solving skills. Key role in sales, marketing, and customer service teams.
Business Development Manager Identify new business opportunities, develop strategic plans, and manage relationships with customers and partners. Develop strong communication, negotiation, and problem-solving skills. High demand in sales, marketing, and business development teams.
Sales Team Leader Lead sales teams, develop sales strategies, and manage relationships with customers and partners. Develop strong communication, negotiation, and problem-solving skills. Key role in sales, marketing, and business development teams.
Operations Manager Oversee day-to-day operations, manage teams, and develop strategic plans. Develop strong organizational, communication, and problem-solving skills. High demand in operations, logistics, and management teams.
Customer Service Manager Manage customer service teams, develop customer service strategies, and ensure customer satisfaction. Develop strong communication, problem-solving, and leadership skills. Key role in customer service, sales, and marketing teams.

Key facts about Qualifi L2 Diploma Customer Service

The Qualifi L2 Diploma in Customer Service is a nationally recognized qualification that focuses on developing essential skills for a career in customer-facing roles.

Learning outcomes of this qualification include understanding customer needs, providing excellent customer service, handling customer complaints, and working effectively in a team environment.

The duration of the Qualifi L2 Diploma in Customer Service is typically 12-16 months, with flexible study options available to accommodate different learning styles and schedules.

Industry relevance is a key aspect of this qualification, as it prepares learners for a range of customer service roles in various sectors, including retail, hospitality, and finance.

By achieving this qualification, learners can demonstrate their ability to provide high-quality customer service, handle complex customer issues, and work effectively in a fast-paced environment.

The Qualifi L2 Diploma in Customer Service is also recognized by employers and can be used as a stepping stone for further education and career progression in customer service and related fields.

Overall, the Qualifi L2 Diploma in Customer Service is an excellent choice for individuals looking to develop their customer service skills, advance their careers, and succeed in a competitive job market.

Why this course?

Qualifi L2 Diploma Customer Service holds immense significance in today's market, where customer experience is paramount. According to the UK's Office for National Statistics, the customer service industry is projected to grow by 4.5% annually, creating a vast demand for skilled professionals.
Year Employment
2020 2,434,000
2021 2,533,000
2022 2,655,000
2023 2,819,000
Google Charts 3D Column Chart:

Who should enrol in Qualifi L2 Diploma Customer Service?

The ideal audience for Qualifi L2 Diploma in Customer Service includes individuals who are passionate about delivering exceptional customer experiences, particularly those working in the UK's customer-facing industries.
With over 1 in 5 jobs in the UK involving customer contact, this qualification is perfect for those looking to upskill or reskill in customer service, with 75% of employers in the UK considering customer service skills essential for the job.
Prospective learners may be current or aspiring customer service representatives, call centre agents, or retail staff, with 60% of UK businesses experiencing customer complaints, making effective communication and problem-solving skills crucial.
By achieving the Qualifi L2 Diploma in Customer Service, individuals can enhance their employability, boost their career prospects, and develop the skills needed to deliver outstanding customer experiences, with 80% of UK employers reporting improved customer satisfaction as a result of investing in staff training.