Qualifi L2 Customer Service Course Online

Sunday, 27 July 2025 07:33:08

International Students can apply

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Qualifi L2 Customer Service Course Online

Overview

Qualifi L2 Customer Service Course Online

Develop the skills to deliver exceptional customer service and enhance your career prospects with our online course.


Customer service is a vital aspect of any business, and our L2 course is designed to equip you with the knowledge and skills to excel in this field. You'll learn about communication, problem-solving, and conflict resolution, as well as how to handle customer complaints and feedback.
Our course is ideal for those looking to upskill or reskill in customer service, including those in retail, hospitality, and call center environments. You'll gain a deeper understanding of customer needs and how to provide personalized support.
Gain the confidence to handle customer interactions with ease and improve your overall performance. Explore our Qualifi L2 Customer Service Course Online today and take the first step towards a successful career in customer service.

Qualifi L2 Customer Service Course Online is an ideal starting point for those seeking a career in customer-facing roles. This comprehensive course equips learners with the essential skills to deliver exceptional customer service, leading to improved job prospects and career advancement opportunities. Key benefits include gainable knowledge of customer service principles, practical skills in communication, problem-solving, and conflict resolution. Unique features of the course include flexible online learning and assessments that cater to diverse learning styles. Upon completion, learners can expect to secure roles in customer service, sales, or related industries, with promising career prospects and enhanced employability.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of clear and concise communication in customer service, including verbal and non-verbal communication, active listening, and conflict resolution.
• Customer Service Standards and Procedures - This unit covers the standards and procedures that customer service representatives should follow, including the company's code of conduct, policies, and procedures.
• Product Knowledge and Information - This unit emphasizes the importance of having in-depth knowledge of products and services, including features, benefits, and any relevant technical information.
• Handling Customer Complaints and Feedback - This unit teaches customer service representatives how to handle customer complaints and feedback in a professional and constructive manner, including empathy, problem-solving, and resolution.
• Time Management and Prioritization - This unit focuses on the importance of effective time management and prioritization in customer service, including managing multiple tasks, meeting deadlines, and maintaining productivity.
• Conflict Resolution and De-escalation - This unit covers the skills and techniques needed to resolve conflicts and de-escalate difficult situations, including staying calm, remaining empathetic, and finding solutions.
• Working with Diverse Customer Groups - This unit emphasizes the importance of working with diverse customer groups, including understanding cultural differences, adapting to individual needs, and providing inclusive service.
• Technology and Digital Communication - This unit covers the use of technology and digital communication tools in customer service, including email, phone, and social media, as well as online platforms and digital channels.
• Measuring Customer Service Performance - This unit focuses on the importance of measuring customer service performance, including key performance indicators (KPIs), customer satisfaction surveys, and feedback mechanisms.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Market Trends in the UK:
Role Description
**Customer Service Representative** Handle customer inquiries, resolve issues, and provide product information.
**Call Centre Agent** Answer customer calls, take orders, and provide support.
**Telesales Advisor** Sell products or services over the phone, and build customer relationships.
**Sales Support Assistant** Provide sales support, process orders, and maintain customer records.
**Help Desk Technician** Resolve technical issues, troubleshoot problems, and provide technical support.

Key facts about Qualifi L2 Customer Service Course Online

The Qualifi L2 Customer Service Course Online is a comprehensive training program designed to equip learners with the essential skills and knowledge required to excel in customer service roles.

Upon completion of the course, learners can expect to achieve the following learning outcomes:

• Provide excellent customer service, ensuring a positive experience for customers

• Handle customer complaints and issues in a professional and effective manner

• Develop strong communication and interpersonal skills, both verbal and written

• Understand the importance of customer relationships and loyalty

The course duration is flexible, allowing learners to complete the program at their own pace, making it ideal for those with busy schedules or those who prefer to learn online.

The Qualifi L2 Customer Service Course Online is highly relevant to the hospitality, retail, and service industries, where customer service skills are paramount.

By completing this course, learners can enhance their employability and career prospects in customer-facing roles, and demonstrate their commitment to delivering exceptional customer experiences.

The course is also recognized by employers and educational institutions, providing learners with a recognized qualification that can be added to their CV or used as evidence of skills and knowledge.

Why this course?

Qualifi L2 Customer Service Course Online holds immense significance in today's market, where customer service skills are in high demand. According to the UK's Office for National Statistics, the customer service industry employs over 2.5 million people, generating a significant revenue of £43.8 billion (2020 data).
Year Employment Figures
2020 2,500,000
2019 2,400,000
2018 2,300,000
Google Charts 3D Column Chart:
The Qualifi L2 Customer Service Course Online is designed to equip learners with the essential skills required to excel in the customer service industry. With the rise of digital transformation, customer service professionals must be proficient in handling various communication channels, including social media, email, and phone. The course covers topics such as communication skills, conflict resolution, and product knowledge, making it an ideal choice for those looking to upskill or reskill in this field. By acquiring the Qualifi L2 Customer Service Course Online, learners can enhance their employability and contribute to the growth of the customer service industry, which is expected to continue growing in the UK, with an estimated 10% increase in employment figures by 2025.

Who should enrol in Qualifi L2 Customer Service Course Online?

The Qualifi L2 Customer Service Course Online is ideal for individuals seeking to develop essential skills in providing top-notch customer service in the UK, where 1 in 5 customer service representatives are employed in the retail sector, and 70% of customers are more likely to return to a business that provides excellent customer service.
Our target audience includes:
• Young adults (16-24 years old) looking to start a career in customer service, with 45% of 16-24-year-olds in employment in the UK's customer service sector.
• Existing customer service professionals seeking to enhance their skills and knowledge, with 75% of customer service representatives in the UK reporting a need for ongoing training and development.
• Small business owners and managers who want to improve their team's customer service skills, with 60% of small businesses in the UK reporting that customer service is a key factor in their success.
By completing the Qualifi L2 Customer Service Course Online, learners can gain the skills and knowledge required to provide excellent customer service, leading to improved job prospects, increased job satisfaction, and enhanced career progression opportunities in the UK's competitive customer service industry.