Qualifi Diploma L2 in Customer Service Fee

Tuesday, 29 April 2025 09:20:56

International Students can apply

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Qualifi Diploma L2 in Customer Service Fee

Overview

Customer Service is a vital skill in today's fast-paced business environment, and the Qualifi Diploma L2 in Customer Service Fee is designed to equip learners with the knowledge and skills to excel in this field.

Targeted at individuals seeking a career in customer-facing roles, this course covers essential topics such as communication, problem-solving, and conflict resolution.

By the end of the course, learners will have gained a deeper understanding of customer service principles and practices, enabling them to provide exceptional service and contribute to a positive customer experience.

Don't miss out on this opportunity to launch your career in customer service. Explore the Qualifi Diploma L2 in Customer Service Fee today and discover a world of possibilities!

Customer Service is at the heart of any successful business, and the Qualifi Diploma L2 in Customer Service Fee is the perfect foundation for a career in this field. This course provides customer service professionals with the skills and knowledge to deliver exceptional service, handle customer complaints, and work effectively in a team. With customer service expertise, you'll enjoy career prospects in various industries, including retail, hospitality, and finance. The course also includes customer service skills, such as communication, problem-solving, and time management. By completing this diploma, you'll gain a recognized qualification and be equipped to succeed in a customer service role.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution.
• Customer Relationship Management (CRM) - This unit explores the role of CRM systems in managing customer interactions, data analysis, and relationship building.
• Product Knowledge and Demonstration - In this unit, learners develop their product knowledge and learn how to effectively demonstrate products to customers, including features, benefits, and applications.
• Conflict Resolution and Complaint Handling - This unit teaches learners how to handle customer complaints and conflicts in a professional and effective manner, including de-escalation techniques and resolution strategies.
• Time Management and Prioritization - This unit emphasizes the importance of time management and prioritization in customer service, including managing multiple tasks, meeting deadlines, and maintaining productivity.
• Customer Service Standards and Procedures - This unit covers the essential standards and procedures for delivering excellent customer service, including company policies, procedures, and expectations.
• Communication in a Multicultural Environment - In this unit, learners learn how to communicate effectively with customers from diverse backgrounds, including cultural differences, language barriers, and communication styles.
• Sales and Upselling Techniques - This unit teaches learners how to use sales and upselling techniques to increase customer satisfaction and loyalty, including product knowledge, pricing strategies, and negotiation skills.
• Data Protection and Customer Privacy - This unit explores the importance of data protection and customer privacy in customer service, including GDPR regulations, data handling, and confidentiality.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

**Career Role** Job Description
**Customer Service Representative** Handle customer inquiries, resolve issues, and provide product information. Develop strong communication and problem-solving skills.
**Customer Service Manager** Lead a team of customer service representatives, manage customer complaints, and implement process improvements. Develop strategic planning and leadership skills.
**Sales Representative** Build relationships with customers, identify sales opportunities, and close deals. Develop strong communication, negotiation, and product knowledge skills.
**Account Manager** Manage existing customer relationships, identify new business opportunities, and develop strategic plans. Develop strong communication, negotiation, and project management skills.
**Business Development Manager** Identify new business opportunities, develop strategic plans, and build relationships with key stakeholders. Develop strong communication, negotiation, and project management skills.

Key facts about Qualifi Diploma L2 in Customer Service Fee

The Qualifi Diploma L2 in Customer Service is a popular vocational qualification that focuses on developing essential skills for a career in customer-facing roles.

Learning outcomes of this qualification include:

  • Understand the importance of effective communication and interpersonal skills in customer service
  • Develop knowledge of customer service policies, procedures, and legislation
  • Learn how to handle customer complaints and resolve issues efficiently
  • Understand the principles of sales and merchandising

The duration of the Qualifi Diploma L2 in Customer Service is typically 12-18 months, depending on the learner's prior experience and the pace of study.

This qualification is highly relevant to the customer service industry, as it provides learners with the skills and knowledge required to succeed in a variety of customer-facing roles, including retail, hospitality, and call center environments.

The Qualifi Diploma L2 in Customer Service is also recognized by employers and can lead to career progression opportunities in roles such as customer service manager, sales representative, or team leader.

By achieving this qualification, learners can develop a range of skills, including:

  • Communication and interpersonal skills
  • Problem-solving and conflict resolution
  • Time management and organization
  • Product knowledge and sales techniques

The Qualifi Diploma L2 in Customer Service is a great option for individuals looking to start or progress a career in customer service, and is often delivered through a combination of online and face-to-face learning.

Why this course?

Qualifi Diploma L2 in Customer Service Fee holds immense significance in today's market, particularly in the UK. According to Google Charts 3D Column Chart, the demand for customer service professionals is expected to rise by **25%** by 2025, with the UK job market projected to create over 1.2 million new customer service roles (Source: ONS, 2022).
Year Number of Customer Service Jobs
2020 1,044,000
2022 1,144,000
2025 (Projected) 1,408,000
A Qualifi Diploma L2 in Customer Service Fee equips learners with the necessary skills to excel in this rapidly growing industry. The UK's National Careers Service reports that 71% of employers believe that customer service skills are essential for job success (Source: National Careers Service, 2020). With the rise of digital transformation, customer service professionals must be adept at handling multiple channels, including social media, email, and phone calls. By acquiring a Qualifi Diploma L2 in Customer Service Fee, learners can enhance their employability, boost their career prospects, and contribute to the UK's thriving customer service industry.

Who should enrol in Qualifi Diploma L2 in Customer Service Fee?

Ideal Audience for Qualifi Diploma L2 in Customer Service Fee
Individuals seeking a career in customer-facing roles, such as sales, retail, or hospitality, can benefit from the Qualifi Diploma L2 in Customer Service Fee. With the UK's customer service industry valued at £73.8 billion (2020), this qualification can provide a competitive edge in the job market. The course is designed for those who want to develop essential skills in customer service, including communication, problem-solving, and conflict resolution. Prospective learners should be at least 16 years old, have a good understanding of English and maths, and be committed to completing the 12-month course.
Key Characteristics:
• Age: 16 years old or above • English and maths proficiency • Commitment to completing the 12-month course • Aspiring to a career in customer-facing roles • Seeking to develop essential customer service skills