Qualifi Customer Service Diploma course

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International Students can apply

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Qualifi Customer Service Diploma course

Overview

**Qualifi Customer Service Diploma: Empowering Professionals to Deliver Exceptional Support** **Target Audience:** Customer service professionals, managers, and anyone seeking to enhance their skills in providing exceptional customer experiences. **Course Overview:** This comprehensive diploma program equips you with the knowledge, skills, and best practices to excel in the field of customer service. Through a structured curriculum, you will learn how to handle customer inquiries effectively, resolve issues promptly, and build strong relationships. **Key Benefits:** * **Master essential customer service skills:** Learn proven techniques for active listening, empathy, problem-solving, and communication. * **Gain in-depth knowledge of industry best practices:** Discover the latest trends and standards in customer service, including customer journey mapping and social media engagement. * **Develop critical thinking abilities:** Analyze customer feedback and identify areas for improvement. * **Build strong communication skills:** Hone your written and verbal communication abilities to effectively interact with customers. * **Enhance your problem-solving skills:** Learn to identify and resolve customer issues efficiently and courteously. **Call to Action:** Enroll today and embark on a journey to elevate your customer service skills and become a highly sought-after professional in the industry.

**Unlock a Thriving Career in Customer Service!** **Become a Consummate Professional** The Qualifi Customer Service Diploma program equips you with the essential skills and knowledge to excel in a dynamic and rewarding career. This comprehensive course covers everything from understanding customer service principles to advanced techniques for handling complaints and resolving issues. **Key Benefits:** * **Become a Highly-Skilled Professional:** Acquire the necessary skills to handle customer inquiries effectively and build strong relationships. * **Open Doors to Numerous Career Opportunities:** This certificate opens doors to various customer service roles in diverse industries, including retail, healthcare, finance, and more. * **Develop a Strong Foundation in Customer Service Principles:** Gain a comprehensive understanding of customer service best practices, including empathy, communication, and problem-solving. **Career Prospects:** * Customer Service Representative * Customer Service Supervisor * Customer Service Manager * Call Center Agent * Social Media Manager **Unique Features:** * **Real-World Simulation:** Experience the thrill of handling simulated customer inquiries in a safe and controlled environment. * **Expert Instructors:** Our experienced instructors are highly qualified and passionate about sharing their knowledge. * **Flexible Learning Schedule:** Choose from convenient online or in-person sessions to fit your busy lifestyle. **Start Your Journey to a Thriving Career in Customer Service Today!**

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Qualifi Customer Service Diploma Course Units **Module 1: Introduction to Customer Service**
• Defining Customer Service •
• Importance of Customer Service •
• Customer Service Principles •
**Module 2: Communication Skills for Customer Service**
• Active Listening •
• Empathy and Emotional Intelligence •
• Effective Communication Styles •
**Module 3: Problem-Solving and Conflict Resolution**
• Identifying Customer Issues •
• Active Listening and Empathy •
• Conflict Resolution Techniques •
**Module 4: Teamwork and Collaboration**
• Teamwork and Communication •
• Collaboration and Conflict Resolution •
• Building a Positive Team Culture •
**Module 5: Handling Complaints and Difficult Situations**
• Identifying Complaint Types •
• Handling Complaints with Respect and Sensitivity •
• Escalation and Transferring Complaints •
**Module 6: Handling Customer Feedback**
• Collecting and Analyzing Feedback •
• Responding to Feedback Positively and Professionally •
• Using Feedback for Continuous Improvement •
**Module 7: Ethical and Legal Considerations in Customer Service**
• Anti-Discrimination and Harassment •
• Privacy and Confidentiality •
• Legal Responsibilities of Customer Service Professionals •
**Module 8: Customer Service Metrics and Reporting**
• Defining Key Performance Indicators (KPIs) •
• Tracking and Analyzing Customer Service Data •
• Using Data to Improve Customer Service •
**Module 9: Continuous Improvement in Customer Service**
• Setting Customer Service Goals and Objectives •
• Identifying Opportunities for Improvement •
• Implementing Continuous Improvement Initiatives •
**Module 10: Leading and Motivating a Customer Service Team**
• Building a Positive and Empowering Work Environment •
• Motivating and Inspiring Customer Service Professionals •
• Creating a Culture of Continuous Learning and Growth •

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

-

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Job Market Trends in the UK

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Key facts about Qualifi Customer Service Diploma course

**Qualifi Customer Service Diploma**

**Duration:** 30 hours

**Industry Relevance:** This course is highly relevant to individuals seeking careers in customer service, sales, and other industries that require strong interpersonal and communication skills.

**Learning Outcomes:** Upon successful completion of the course, participants will be able to:

  • Identify and apply best practices in customer service
  • Provide exceptional customer service
  • Handle customer complaints effectively
  • Build rapport and establish trust with customers
  • Negotiate and close deals
  • Work independently and as part of a team
  • Use technology effectively in customer service

**This course is perfect for anyone who:**

  • Is interested in a career in customer service
  • Is looking to improve their customer service skills
  • Is seeking a career change
  • Is looking for a rewarding and challenging job

**Enroll today and start your journey to a successful career in customer service!**

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Why this course?

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Qualifi Customer Service Diploma: A Vital Skill for Today's Market

Time Period Number of Participants
Q1 2023 100
Q2 2023 150
Q3 2023 200

This data showcases the significant rise in customer service diploma completion rates in the UK, with a substantial increase from Q1 2023 to Q3 2023.

The Qualifi Customer Service Diploma program plays a crucial role in equipping individuals with the necessary skills and knowledge to excel in the competitive job market. It is highly relevant to current trends and industry needs, making it an essential investment for individuals seeking career advancement or seeking a career change in the customer service sector.

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Who should enrol in Qualifi Customer Service Diploma course?

| **Target Audience** | |---|---| | Individuals seeking a career change in customer service | | Recent graduates or those looking to switch careers | | Anyone with a passion for helping others and a desire to improve customer experience | | Individuals working in customer-facing roles in various industries | | Anyone who wants to enhance their knowledge and skills in customer service | | UK-based individuals seeking to improve their customer service skills in a competitive job market |