Qfqual listed Level 2 Diploma Customer Service Course

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International Students can apply

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Qfqual listed Level 2 Diploma Customer Service Course

Overview

Level 2 Diploma Customer Service Course

Designed for individuals seeking to enhance their customer service skills, this Qfqual listed course provides a comprehensive understanding of customer service principles and practices. Ideal for entry-level professionals or those looking to advance in the field, the course covers topics such as communication, problem-solving, and building customer relationships. Gain valuable insights and practical skills to excel in various customer service roles.

Ready to take your customer service skills to the next level? Enroll in our Level 2 Diploma Customer Service Course today!

Embark on a rewarding journey with our Level 2 Diploma Customer Service Course designed to equip you with essential skills for excelling in the dynamic world of customer service. Gain in-depth knowledge on customer communication, problem-solving, and relationship management to stand out in the competitive job market. This comprehensive course opens doors to a plethora of career opportunities in various industries such as retail, hospitality, and call centers. With a recognized qualification under your belt, you can confidently pursue roles as a customer service representative, client relations manager, or customer experience specialist. Elevate your career prospects and make a lasting impact with this invaluable course. (62)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Demonstrate understanding of customer service
• Understand how to communicate effectively with customers
• Understand how to handle customer information
• Understand how to resolve customer service problems
• Understand how to develop customer relationships
• Understand how to promote products and services
• Understand how to work in a team
• Understand how to manage customer feedback
• Understand how to handle difficult customers
• Understand how to deliver customer service over the telephone

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, and resolve complaints to ensure customer satisfaction.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain store cleanliness.
Call Center Agent Handle inbound and outbound calls, provide information, and resolve customer issues over the phone.
Guest Services Coordinator Greet and assist guests, manage reservations, and ensure a positive experience at hotels or event venues.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure satisfaction with services.

Key facts about Qfqual listed Level 2 Diploma Customer Service Course

The Level 2 Diploma in Customer Service course offered by Qfqual focuses on developing essential skills and knowledge required to excel in customer service roles. Students will learn how to effectively communicate with customers, handle complaints, and provide excellent service. The course also covers topics such as understanding customer needs, building relationships, and resolving conflicts.
The duration of the Level 2 Diploma in Customer Service course typically ranges from 6 to 12 months, depending on the learning pace of the student. The course is designed to be flexible and can be completed through a combination of online learning and practical assessments. Students will have access to resources and support to help them succeed in their studies.
This qualification is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and telecommunications. Customer service skills are in high demand across various sectors, making this course a valuable asset for individuals looking to advance their careers in customer-facing roles. Graduates of the Level 2 Diploma in Customer Service course will be equipped with the necessary skills to provide exceptional service and enhance customer satisfaction.

Why this course?

The Qfqual listed Level 2 Diploma in Customer Service Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals. This course provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive market where customer satisfaction is key to retaining and attracting customers, having a recognized qualification in customer service can set individuals apart from their peers. Employers are increasingly seeking candidates with formal training in customer service, making this diploma a valuable asset for career advancement. With the rise of online reviews and social media, businesses are under more scrutiny than ever before, emphasizing the need for well-trained customer service representatives who can uphold a positive brand image. By completing the Level 2 Diploma in Customer Service Course, individuals can enhance their employability and contribute to the success of businesses in today's customer-centric market. | UK Customer Service Statistics | |--------------------------------| | 86% of consumers willing to pay more for better customer experience |

Who should enrol in Qfqual listed Level 2 Diploma Customer Service Course?

The ideal audience for the Level 2 Diploma Customer Service Course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who want to improve their communication, problem-solving, and interpersonal skills to excel in customer-facing roles.
With customer service being a vital aspect of businesses in the UK, this course provides the necessary training to meet the demands of the industry.