Qfqual listed Diploma in Customer Service Online Course

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International Students can apply

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Qfqual listed Diploma in Customer Service Online Course

Overview

Customer Service is a vital skill in today's fast-paced business world, and our online course is designed to equip you with the knowledge and skills to excel in this field.

Our Diploma in Customer Service online course is perfect for individuals looking to upskill or reskill in customer service, sales, or related fields.

Through interactive modules and real-life scenarios, you'll learn how to handle customer complaints, resolve issues, and provide exceptional service.

You'll also gain knowledge on communication skills, time management, and conflict resolution.

Our course is ideal for those seeking a career change or looking to advance in their current role.

Don't miss out on this opportunity to transform your career. Explore our Diploma in Customer Service online course today and take the first step towards a successful customer service career!

QFQUAL listed Diploma in Customer Service Online Course: Elevate Your Career with Confidence

Gain the skills and knowledge to excel in customer-facing roles with our QFQUAL listed Diploma in Customer Service Online Course. This comprehensive program covers essential topics such as communication, conflict resolution, and customer relationship management. QFQUAL accreditation ensures the highest standards of quality, recognized by employers nationwide. Upon completion, you'll be equipped to handle customer queries, resolve issues, and provide exceptional service. QFQUAL listed status opens doors to career opportunities in various industries, including retail, hospitality, and finance.

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Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills
This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution. It also covers the use of language and tone to build rapport with customers. • Customer Service Standards and Expectations
This unit explores the standards and expectations of customer service, including the QF Qualifications' framework and the skills required to deliver excellent customer service. It also covers the role of customer service in business and the impact of customer service on customer loyalty. • Communication Skills for Dealing with Complaints
This unit provides guidance on how to handle customer complaints in a professional and effective manner, including active listening, empathy, and problem-solving. It also covers the use of language and tone to resolve complaints. • Time Management and Prioritization in Customer Service
This unit focuses on the importance of time management and prioritization in customer service, including managing multiple tasks and prioritizing customer needs. It also covers the use of technology to manage time and prioritize tasks. • Conflict Resolution and Negotiation Skills
This unit explores the skills required to resolve conflicts and negotiate with customers, including active listening, empathy, and problem-solving. It also covers the use of language and tone to build rapport with customers. • Customer Relationship Management (CRM) Systems
This unit provides an introduction to CRM systems, including the benefits and features of CRM software, and how to use CRM systems to manage customer relationships and improve customer service. • Emotional Intelligence and Empathy in Customer Service
This unit focuses on the importance of emotional intelligence and empathy in customer service, including self-awareness, self-regulation, and social skills. It also covers the use of language and tone to build rapport with customers. • Customer Service in a Global Market
This unit explores the challenges and opportunities of providing customer service in a global market, including cultural differences, language barriers, and time zone differences. • Measuring Customer Satisfaction and Feedback
This unit provides guidance on how to measure customer satisfaction and feedback, including the use of surveys, feedback forms, and other tools to gather customer feedback and improve customer service. • Advanced Customer Service Skills
This unit provides advanced guidance on customer service skills, including the use of technology to improve customer service, and the development of a customer service strategy to improve customer satisfaction and loyalty.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
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Career path

**Customer Service Roles in the UK Job Market**

According to the UK's Office for National Statistics, the demand for customer service professionals is on the rise, with a projected growth rate of 10% by 2025.

**Role** **Job Description** **Industry Relevance**
Customer Service Representative Handle customer inquiries, resolve issues, and provide product information. Develop strong communication and problem-solving skills. High demand in retail, finance, and healthcare industries.
Customer Support Specialist Provide technical support, troubleshoot issues, and escalate complex problems to senior team members. Develop strong analytical and problem-solving skills. High demand in IT, technology, and finance industries.
Account Manager Manage customer relationships, develop sales strategies, and analyze sales data. Develop strong communication, negotiation, and problem-solving skills. High demand in sales, marketing, and finance industries.
Sales Representative Sell products or services to customers, develop sales strategies, and meet sales targets. Develop strong communication, negotiation, and problem-solving skills. High demand in sales, marketing, and retail industries.
Business Development Manager Develop business strategies, identify new opportunities, and analyze market trends. Develop strong analytical, problem-solving, and leadership skills. High demand in business, finance, and management industries.

Key facts about Qfqual listed Diploma in Customer Service Online Course

The QFQUAL listed Diploma in Customer Service Online Course is a comprehensive program designed to equip learners with the essential skills and knowledge required to excel in customer service roles.

Upon completion of the course, learners can expect to achieve the following learning outcomes:

• Develop effective communication and interpersonal skills to build strong relationships with customers

• Understand the importance of customer service in driving business success and loyalty

• Learn how to handle customer complaints and resolve issues in a professional and courteous manner

• Acquire knowledge of customer service policies and procedures to ensure compliance with industry standards

The course duration is approximately 12 weeks, with learners having access to the course materials for 12 months from the date of enrollment.

The Diploma in Customer Service Online Course is highly relevant to the customer service industry, with many employers recognizing the QFQUAL qualification as a benchmark for customer service excellence.

By completing this course, learners can enhance their career prospects and advance their careers in customer-facing roles, such as customer service representatives, account managers, and customer success managers.

Why this course?

QFQUAL Listed Diploma in Customer Service Online Course holds immense significance in today's market, where customer service skills are in high demand. According to the UK's Office for National Statistics, the customer service industry is expected to grow by 4.5% annually, creating a vast number of job opportunities.
Year Job Openings
2020 1,400,000
2021 1,500,000
2022 1,600,000
2023 1,700,000
Google Charts 3D Column Chart:

Who should enrol in Qfqual listed Diploma in Customer Service Online Course?

Ideal Audience for Qfqual Listed Diploma in Customer Service Online Course

Are you a customer service professional looking to enhance your skills and knowledge in the UK job market? Do you want to boost your career prospects and increase your earning potential? The Qfqual Listed Diploma in Customer Service Online Course is designed for individuals who want to develop the skills and expertise required to succeed in this field.

Our ideal audience includes:

  • Customer service representatives in the UK looking to progress in their careers
  • Newly employed customer service staff seeking to develop their skills and knowledge
  • Business owners and managers seeking to improve their customer service skills and knowledge
  • Individuals looking to transition into a customer-facing role in the UK job market

According to the Chartered Institute of Personnel and Development (CIPD), the UK customer service industry is expected to grow by 3.5% annually, with over 1.3 million customer service professionals employed in the country. By taking our Qfqual Listed Diploma in Customer Service Online Course, you can stay ahead of the competition and increase your chances of success in this in-demand field.