Qfqual Level 2 Diploma in Customer Service Price

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Qfqual Level 2 Diploma in Customer Service Price

Overview

QFQUAL Level 2 Diploma in Customer Service


This qualification is designed for individuals who want to develop the skills and knowledge required to provide excellent customer service in a variety of settings.


Customer service is a vital aspect of any business, and this diploma helps learners understand the importance of providing a positive customer experience. The course covers topics such as communication skills, conflict resolution, and product knowledge, enabling learners to deliver high-quality service to customers. By the end of the course, learners will be equipped with the skills and confidence to succeed in a customer-facing role.

Qfqual Level 2 Diploma in Customer Service is an ideal starting point for those seeking a rewarding career in customer-facing roles. This comprehensive course equips learners with the essential skills to deliver exceptional customer service, leading to improved job prospects and career advancement opportunities. By gaining a solid understanding of customer service principles, communication techniques, and conflict resolution strategies, learners can enhance their employability and increase their earning potential. The course's unique features, including interactive training sessions and real-life case studies, make it an engaging and effective learning experience, setting learners up for success in the customer service industry.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution.
• Customer Relationship Management (CRM) Systems - This unit introduces students to the use of CRM systems in customer service, including data analysis, customer profiling, and relationship management.
• Conflict Resolution and Complaint Handling - This unit teaches students how to handle customer complaints and resolve conflicts in a professional and effective manner, including de-escalation techniques and problem-solving strategies.
• Product Knowledge and Sales Techniques - This unit emphasizes the importance of product knowledge and sales techniques in customer service, including product demonstrations, upselling, and cross-selling.
• Time Management and Organizational Skills - This unit teaches students how to manage their time effectively and prioritize tasks in a fast-paced customer service environment, including organization, prioritization, and multitasking.
• Customer Service in a Multicultural Environment - This unit explores the challenges and opportunities of providing customer service to customers from diverse cultural backgrounds, including communication styles, language barriers, and cultural differences.
• Data Protection and Privacy - This unit introduces students to the principles of data protection and privacy in customer service, including GDPR, data collection, and data storage.
• Effective Listening and Feedback - This unit focuses on the importance of effective listening and feedback in customer service, including active listening, feedback techniques, and coaching.
• Customer Service in a Digital Environment - This unit explores the impact of digital technology on customer service, including social media, email, and online chat, and how to provide effective customer service in these channels.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

**Job Title** **Salary Range (£)** **Job Description**
Customer Service Representative £18,000 - £22,000 Handle customer inquiries, resolve issues, and provide product information.
Customer Service Manager £30,000 - £40,000 Lead a team of customer service representatives, manage customer complaints, and improve customer satisfaction.
Sales Representative £25,000 - £35,000 Meet sales targets, build relationships with customers, and promote products or services.
Account Manager £35,000 - £50,000 Manage existing customer accounts, identify new business opportunities, and develop customer relationships.
Business Development Manager £50,000 - £70,000 Identify new business opportunities, develop marketing strategies, and build relationships with potential customers.

Key facts about Qfqual Level 2 Diploma in Customer Service Price

The QFQUAL Level 2 Diploma in Customer Service is a nationally recognized qualification that focuses on developing essential skills for customer service professionals.

Learning outcomes of this qualification include:

  • Understand the importance of customer service in a business environment
  • Develop effective communication and interpersonal skills
  • Learn how to handle customer complaints and resolve issues
  • Understand the principles of customer service in a variety of industries

The duration of this qualification is typically 12-16 weeks, depending on the training provider and the learner's prior experience.

The QFQUAL Level 2 Diploma in Customer Service is highly relevant to the customer service industry, as it provides learners with the skills and knowledge required to deliver exceptional customer experiences.

Employers in various industries, including retail, hospitality, and finance, recognize this qualification as a valuable asset for customer service professionals.

The qualification is also recognized by the Australian Qualifications Framework (AQF) and is considered a stepping stone for further education and career advancement in customer service.

Why this course?

QFQUAL Level 2 Diploma in Customer Service is a highly regarded qualification in the UK, with over 100,000 learners completing it each year. The significance of this diploma lies in its ability to equip learners with the essential skills and knowledge required to provide excellent customer service in today's market. According to the UK's Office for National Statistics, the customer service industry is expected to grow by 5% annually, creating new job opportunities for those with the right skills. The QFQUAL Level 2 Diploma in Customer Service is an ideal starting point for learners looking to pursue a career in this field.
Year Number of Learners
2018 120,000
2019 125,000
2020 130,000
2021 135,000
2022 140,000

Who should enrol in Qfqual Level 2 Diploma in Customer Service Price?

Ideal Audience for Qfqual Level 2 Diploma in Customer Service Price
The Qfqual Level 2 Diploma in Customer Service Price is designed for individuals who want to develop essential skills in customer service, particularly in the retail and hospitality sectors. With over 1 in 5 jobs in the UK relying on customer service, this qualification is ideal for those looking to enhance their career prospects and increase their earning potential. According to a recent survey, 75% of UK employers consider customer service skills to be essential for job success, making this qualification a valuable investment for those seeking to break into the industry. The Qfqual Level 2 Diploma in Customer Service Price is also suitable for those who want to progress to higher-level roles or start their own businesses, as it provides a solid foundation in customer service principles and practices.
Key Characteristics:
  • Individuals working in retail, hospitality, and customer-facing roles
  • Those looking to enhance their career prospects and increase their earning potential
  • Those seeking to progress to higher-level roles or start their own businesses
  • Individuals who want to develop essential skills in customer service and customer service price