Qcf Level 2 Diploma in Customer Service part time

Saturday, 26 July 2025 13:34:08

International Students can apply

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Qcf Level 2 Diploma in Customer Service part time

Overview

The QCF Level 2 Diploma in Customer Service part-time is designed for individuals seeking to enhance their skills in providing exceptional customer service. This course covers key topics such as communication, problem-solving, and building customer relationships. Ideal for those working in retail, hospitality, or call centers, this qualification equips learners with the knowledge and confidence to deliver outstanding customer experiences.
Join us on this journey to elevate your customer service skills and advance your career in the service industry. Take the first step towards becoming a customer service expert today!

Embark on a rewarding journey with our QCF Level 2 Diploma in Customer Service part-time course. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive program offers hands-on training, industry insights, and practical experience to enhance your employability. Stand out in the competitive job market and unlock exciting career prospects in various sectors such as retail, hospitality, and call centers. With a focus on delivering exceptional customer experiences, this course equips you with the tools to succeed in a customer-centric environment. Enroll now and take the first step towards a fulfilling career in customer service. (68)

Entry requirements

This qualification is appropriate for Learners in the following age ranges: 16-18, 19+

There are no formal entry requirements for this qualification.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Process information about customers
• Resolve customer service problems
• Develop customer relationships
• Promote additional products or services to customers
• Use social media to deliver customer service
• Use questioning techniques when delivering customer service
• Deal with customers face to face

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide excellent customer service by handling inquiries, resolving complaints, and processing orders.
Retail Sales Associate Assist customers with product selection, provide information on promotions, and process transactions.
Call Center Agent Handle inbound and outbound calls to assist customers with inquiries, issues, and product support.
Guest Services Coordinator Manage guest inquiries, reservations, and requests in a hospitality setting.
Client Relations Specialist Build and maintain relationships with clients, address their concerns, and ensure satisfaction.

Key facts about Qcf Level 2 Diploma in Customer Service part time

The QCF Level 2 Diploma in Customer Service part-time program is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication techniques, problem-solving, and delivering excellent service.
This part-time course typically lasts for around 6-12 months, depending on the pace of study and individual commitments. Students can expect to engage in a combination of theoretical learning and practical exercises to enhance their customer service abilities.
The QCF Level 2 Diploma in Customer Service is highly relevant to various industries, including retail, hospitality, call centers, and more. Graduates of this program can pursue roles such as customer service representatives, client advisors, and customer support specialists. The skills acquired are transferable and valuable in today's competitive job market.
Overall, the QCF Level 2 Diploma in Customer Service part-time program provides a solid foundation for individuals looking to kickstart their career in customer service or enhance their existing skills in the field. With a focus on practical application and industry relevance, graduates are well-prepared to meet the demands of the customer service sector.

Why this course?

The QCF Level 2 Diploma in Customer Service is a highly significant qualification in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service. This highlights the importance of having well-trained customer service professionals who can effectively handle customer inquiries and complaints. In the UK, there is a growing demand for skilled customer service professionals, with job opportunities in various industries such as retail, hospitality, and telecommunications. Employers are looking for individuals who have a solid understanding of customer service principles and can provide excellent customer experiences. The QCF Level 2 Diploma in Customer Service part-time program provides learners with the necessary skills and knowledge to excel in this field. By completing this qualification, individuals can enhance their career prospects and stand out in a competitive job market. With a focus on practical skills and real-world scenarios, this diploma equips learners with the tools they need to succeed in the fast-paced world of customer service.

Who should enrol in Qcf Level 2 Diploma in Customer Service part time?

The ideal audience for the Qcf Level 2 Diploma in Customer Service part time are individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for those who are currently working in customer-facing roles or aspiring to do so in the future.
With customer service being a vital aspect of any business, completing this diploma can open up various career opportunities in the UK.