Price of Level 2 Diploma in Customer Service

Tuesday, 29 April 2025 09:08:00

International Students can apply

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Price of Level 2 Diploma in Customer Service

Overview

The Customer Service Level 2 Diploma is designed for individuals seeking to develop essential skills in providing high-quality service to customers.

Targeted at those in customer-facing roles, this qualification aims to equip learners with the knowledge and skills required to deliver excellent customer service, resolve conflicts, and handle complaints effectively.

By studying for this diploma, learners will gain a deeper understanding of customer needs, develop communication and interpersonal skills, and learn how to work in a team environment.

Whether you're looking to advance your career or simply improve your customer service skills, the Customer Service Level 2 Diploma is an excellent choice.

Explore this qualification further and discover how it can help you succeed in your customer service role.

Customer Service is at the heart of any successful business, and our Level 2 Diploma is designed to equip you with the skills and knowledge to excel in this field. By studying this course, you'll gain a deep understanding of customer service principles, including communication, conflict resolution, and product knowledge. You'll also develop essential skills in problem-solving, time management, and teamwork. With customer service skills in high demand, this qualification can lead to a range of career opportunities, including customer-facing roles in retail, hospitality, and more. You'll also have the chance to gain industry-recognized qualifications.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution.
• Customer Relationship Management (CRM) Systems - This unit introduces students to the use of CRM systems in customer service, including data analysis, customer profiling, and relationship management.
• Conflict Resolution and Negotiation - This unit teaches students how to resolve conflicts and negotiate with customers in a fair and professional manner, including de-escalation techniques and problem-solving strategies.
• Product Knowledge and Technical Skills - This unit emphasizes the importance of product knowledge and technical skills in customer service, including product features, benefits, and troubleshooting.
• Customer Service in a Multicultural Environment - This unit explores the challenges and opportunities of providing customer service to customers from diverse cultural backgrounds, including language barriers and cultural differences.
• Time Management and Productivity - This unit teaches students how to manage their time effectively and prioritize tasks in a fast-paced customer service environment, including prioritization, organization, and self-motivation.
• Customer Feedback and Complaint Handling - This unit focuses on the importance of customer feedback and complaint handling in customer service, including listening skills, empathy, and resolution strategies.
• Sales and Upselling Techniques - This unit introduces students to sales and upselling techniques in customer service, including product demonstrations, cross-selling, and upselling strategies.
• Disability Awareness and Inclusion - This unit explores the importance of disability awareness and inclusion in customer service, including accessibility, communication, and support strategies.
• Social Media and Customer Service - This unit teaches students how to use social media effectively in customer service, including online engagement, customer service strategies, and crisis management.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Career path

**Career Role** Job Description
**Customer Service Representative** Handle customer inquiries, resolve issues, and provide product information. Develop strong communication and problem-solving skills.
**Customer Service Manager** Lead a team of customer service representatives, manage customer complaints, and implement process improvements. Develop strategic planning and leadership skills.
**Sales Representative** Build relationships with customers, identify sales opportunities, and close deals. Develop strong communication, negotiation, and product knowledge skills.
**Account Manager** Manage existing customer relationships, identify new business opportunities, and develop strategic account plans. Develop strong communication, negotiation, and project management skills.
**Business Development Manager** Identify new business opportunities, develop strategic plans, and build relationships with key stakeholders. Develop strong communication, negotiation, and project management skills.

Key facts about Price of Level 2 Diploma in Customer Service

The Level 2 Diploma in Customer Service is a popular vocational qualification that focuses on developing essential skills for customer-facing roles.

Learning outcomes of this diploma include:

• Understand the importance of customer service in a business environment

• Develop effective communication and interpersonal skills

• Learn conflict resolution and negotiation techniques

• Understand the principles of customer service in a variety of settings

The duration of this diploma typically ranges from 12 to 24 months, depending on the learner's prior experience and the pace of study.

Industry relevance is a key aspect of this diploma, as it prepares learners for entry-level customer service roles in various sectors, including retail, hospitality, and finance.

Employers value the Level 2 Diploma in Customer Service for its focus on practical skills and knowledge, making it an attractive qualification for job seekers.

Upon completion, learners can progress to higher-level qualifications, such as the Level 3 Diploma in Customer Service, or enter the workforce with a recognized customer service qualification.

Why this course?

Price of Level 2 Diploma in Customer Service is a highly sought-after qualification in the UK job market, with a significant impact on career prospects and earning potential. According to the UK's Office for National Statistics, the number of customer service professionals in the UK has increased by 10% in the past year alone, with over 1.3 million jobs available.
Year Number of Jobs
2020 1,200,000
2021 1,300,000
2022 1,400,000
Google Charts 3D Column Chart:
The Level 2 Diploma in Customer Service is a valuable qualification that demonstrates an individual's ability to provide excellent customer service, resolve conflicts, and work effectively in a team. With the increasing demand for customer service professionals, this qualification is essential for anyone looking to start or advance their career in this field.

Who should enrol in Price of Level 2 Diploma in Customer Service?

Ideal Audience for Price of Level 2 Diploma in Customer Service
Individuals seeking to enhance their customer service skills and knowledge in the UK job market, with a focus on those in retail, hospitality, and call centre environments, are the primary target audience for this qualification.
According to the Chartered Institute of Personnel and Development (CIPD), 75% of employers in the UK consider customer service skills to be essential for job success, making this qualification highly relevant to those looking to advance their careers.
Prospective learners should be at least 16 years old, have a good understanding of English and maths, and be committed to completing the qualification within the specified timeframe to ensure they receive the best possible support and guidance.
By investing in this Level 2 Diploma in Customer Service, individuals can develop the skills and knowledge required to provide exceptional customer experiences, improve employee engagement, and drive business success in the competitive UK job market.