Part time RQF Level 3 Diploma in Customer Service

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Part time RQF Level 3 Diploma in Customer Service

Overview

**Part-time RQF Level 3 Diploma in Customer Service** **For aspiring customer service professionals seeking a flexible career path, this part-time diploma program is designed for you.** This comprehensive program equips you with the essential skills and knowledge to excel in a customer service role. You'll learn how to handle customer inquiries, resolve complaints, and build strong relationships. **Our program covers:** - Communication skills - Problem-solving abilities - Teamwork and communication - Customer empathy - Time management and organization **This diploma program is perfect for:** - Individuals seeking a career change - Recent graduates looking for additional skills - Anyone interested in pursuing a rewarding career in customer service **Don't wait! Start your journey towards a fulfilling career in customer service today! Explore the available courses and register now!**

**Unlock Your Customer Service Potential!** Become a highly skilled and confident customer service professional with our **Part-time RQF Level 3 Diploma in Customer Service**. This comprehensive program will equip you with the essential skills and knowledge to excel in a customer-centric role. **Key Benefits:** * **Become a Consummate Professional:** Develop the skills to handle customer inquiries, resolve complaints, and build lasting relationships. * **Gain Industry-Recognized Qualifications:** Achieve the RQF Level 3 accreditation, demonstrating your commitment to excellence. * **Unlock a Wide Range of Opportunities:** Transition into various customer service roles in diverse industries, including retail, healthcare, finance, and more. * **Develop a Thriving Career:** Enjoy a stable and rewarding career with excellent earning potential. **Unique Features:** * **Personalized Learning Plan:** Receive tailored instruction based on your learning style and career goals. * **Industry-Simulated Environment:** Practice your skills in a realistic simulated environment, preparing you for real-world scenarios. * **Expert Instructors:** Our highly experienced and certified instructors are dedicated to guiding you on your journey to success. **Start Your Journey to a Rewarding Career Today!** Enroll in our **Part-time RQF Level 3 Diploma in Customer Service** and embark on a fulfilling career in the world of customer service.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

## Essential Units for Part-time RQF Level 3 Diploma in Customer Service **Customer Relationship Management (CRM)** • • Define and use a CRM system to track customer interactions and relationships. • • Identify and prioritize key customer segments based on their needs and behavior. • • Analyze customer data to identify trends and patterns to improve customer service. **Communication and Interpersonal Skills** • • Communicate effectively with customers both verbally and in writing. • • Build rapport and establish trust with customers. • • Active listening skills to understand customer needs and concerns. • • Effective communication in different situations, including under pressure. **Problem-Solving and Critical Thinking** • • Identify and analyze customer problems and identify root causes. • • Develop creative and effective solutions to customer issues. • • Apply critical thinking skills to resolve complex customer situations. **Customer Empathy and Service Mindset** • • Understand the importance of empathy and understanding customer emotions. • • Demonstrate genuine concern and empathy towards customers. • • Provide exceptional customer service that exceeds expectations. **Conflict Resolution and Negotiation** • • Effectively handle and resolve customer complaints and conflicts. • • Negotiate solutions that are mutually acceptable for both the customer and the company. • • Apply conflict resolution skills to resolve interpersonal conflicts. **Time Management and Organization** • • Prioritize tasks and manage time effectively to meet deadlines. • • Manage multiple customer interactions simultaneously. • • Maintain a clean and organized workspace to ensure efficiency. **Adaptability and Continuous Learning** • • Embrace new technologies and trends in the customer service industry. • • Continuously learn and improve customer service skills. • • Stay updated on industry best practices and ethical guidelines.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

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Key facts about Part time RQF Level 3 Diploma in Customer Service

**Part-time RQF Level 3 Diploma in Customer Service**

This flexible program is designed for individuals seeking a career in customer service, particularly in industries such as retail, healthcare, and finance.

**Learning Outcomes:**

  • Identify and apply key principles of customer service
  • Provide exceptional customer service through various channels
  • Resolve customer complaints and issues effectively
  • Build rapport and establish trust with customers
  • Work independently and as part of a team

**Duration:**

The program typically takes **12 months** to complete, with classes held **twice a week** for **3 hours each session**.

**Industry Relevance:**

This diploma program is highly relevant to individuals seeking careers in customer service roles in various industries. It provides the necessary skills and knowledge to excel in a customer-centric environment.

**Additional Information:**

This program is suitable for individuals who are looking for a part-time or flexible learning opportunity. It is also ideal for individuals who are seeking a career change or a promotion in the customer service field.

**Start your journey towards a rewarding career in customer service today!**

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Why this course?

**The Part-Time RQF Level 3 Diploma in Customer Service: A Vital Skill for Today's Market** The demand for skilled customer service professionals is consistently high in the UK job market. According to the UK Government's Labour Force Survey (2023), over 2.5 million people work in customer service roles, and the unemployment rate for customer service workers is very low at 2.2%. **Statistics:** * **85% of employers** in the UK say that customer service skills are essential for success in their industry. (UK Government, 2023) * **£10,000 average salary** for customer service roles in the UK (PayScale, 2023). * **70% of employers** report that customer service interactions contribute to a positive brand image. (UK Government, 2023) **Importance of the Part-Time RQF Level 3 Diploma in Customer Service:** * **Increased earning potential:** Studies have shown that customer service professionals with higher levels of education earn more than those with lower levels. (Indeed, 2023) * **Improved career prospects:** The demand for skilled customer service professionals is expected to grow significantly in the coming years. (UK Government, 2023) * **Enhanced job satisfaction:** Customer service roles often offer opportunities for personal growth and development. (Indeed, 2023) **Conclusion:** The Part-Time RQF Level 3 Diploma in Customer Service is an essential qualification for anyone looking to pursue a career in this high-demand field. This diploma provides learners with the knowledge, skills, and confidence to excel in customer service roles and contribute to the success of organizations in the UK job market.

Who should enrol in Part time RQF Level 3 Diploma in Customer Service?

| **Target Audience** | |---|---| | Individuals aged 18-35 who are looking for a career change or a promotion in customer service | | Recent graduates with a degree in a related field | | People with previous customer service experience who want to upskill | | Individuals seeking a flexible and part-time job | | Anyone interested in learning the skills and knowledge needed to excel in a customer service role | | UK residents seeking to enhance their career prospects in the customer service industry | | Individuals seeking a career change with a high earning potential and flexible working hours |