Part time Qualifi Level 3 Diploma in Customer Service

Tuesday, 29 April 2025 09:08:01

International Students can apply

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Part time Qualifi Level 3 Diploma in Customer Service

Overview

Customer Service

Is at the heart of any successful business, and this Part-time Qualifi Level 3 Diploma in Customer Service is designed to equip learners with the skills and knowledge to excel in this field.


Targeted at individuals looking to develop their customer service skills, this diploma provides a comprehensive understanding of customer service principles, practices, and procedures.


Through a combination of theoretical and practical learning, learners will gain expertise in areas such as communication, conflict resolution, and customer relationship management.


By the end of the course, learners will be able to apply their knowledge and skills in a real-world setting, making them a valuable asset to any organization.


So why not explore this Part-time Qualifi Level 3 Diploma in Customer Service today and take the first step towards a rewarding career in customer service?

Customer Service is at the heart of any successful business, and our Part Time Qualifi Level 3 Diploma in Customer Service will equip you with the skills to excel in this field. By studying this course, you'll gain a deep understanding of customer needs, develop effective communication skills, and learn how to resolve conflicts in a professional manner. With customer service as your foundation, you'll be well on your way to a rewarding career in sales, retail, or customer-facing roles. You'll also benefit from flexible learning and industry-recognized qualifications, setting you up for success in the job market.

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective Communication Skills - This unit focuses on the importance of verbal and non-verbal communication in customer service, including active listening, empathy, and conflict resolution.
• Customer Relationship Management (CRM) Systems - This unit introduces students to the use of CRM systems in customer service, including data analysis, customer profiling, and relationship management.
• Conflict Resolution and Negotiation - This unit teaches students how to resolve conflicts and negotiate with customers in a professional and effective manner, including de-escalation techniques and problem-solving strategies.
• Product Knowledge and Technical Skills - This unit emphasizes the importance of product knowledge and technical skills in customer service, including product features, benefits, and troubleshooting.
• Time Management and Organizational Skills - This unit teaches students how to manage their time effectively and prioritize tasks in a fast-paced customer service environment, including organization, prioritization, and multitasking.
• Customer Service Standards and Procedures - This unit covers the standards and procedures of customer service, including company policies, procedures, and expectations, as well as industry standards and best practices.
• Emotional Intelligence and Wellbeing - This unit focuses on the importance of emotional intelligence and wellbeing in customer service, including self-awareness, self-regulation, and stress management.
• Sales and Upselling Techniques - This unit introduces students to sales and upselling techniques in customer service, including product promotion, pricing strategies, and closing deals.
• Social Media and Online Customer Service - This unit teaches students how to provide effective customer service in a social media and online environment, including social media etiquette, online complaint handling, and digital communication.
• Diversity, Inclusion, and Cultural Awareness - This unit emphasizes the importance of diversity, inclusion, and cultural awareness in customer service, including understanding different cultures, languages, and customer needs.

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

:
:
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

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40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

**Job Title** **Description**
**Customer Service Representative** Handle customer inquiries, resolve issues, and provide product information. Develop strong communication and problem-solving skills.
**Customer Service Manager** Lead a team of customer service representatives, manage customer complaints, and implement process improvements. Develop strategic planning and leadership skills.
**Sales Representative** Build relationships with customers, identify sales opportunities, and close deals. Develop strong communication, negotiation, and product knowledge skills.
**Account Manager** Manage existing customer relationships, identify new business opportunities, and develop strategic account plans. Develop strong communication, negotiation, and analytical skills.
**Business Development Manager** Identify new business opportunities, develop strategic plans, and build relationships with key stakeholders. Develop strong communication, negotiation, and analytical skills.

Key facts about Part time Qualifi Level 3 Diploma in Customer Service

The Part-time Qualifi Level 3 Diploma in Customer Service is a popular vocational qualification designed to equip learners with the essential skills and knowledge required to excel in a customer-facing role.

Learning outcomes of this qualification include:

  • Develop effective communication and interpersonal skills to build strong relationships with customers and colleagues
  • Understand the importance of customer service in a business setting and how to provide excellent service
  • Learn how to handle customer complaints and resolve issues in a professional manner
  • Develop problem-solving skills to resolve customer queries and concerns

The duration of this part-time qualification is typically 12-18 months, allowing learners to balance their studies with work or other commitments.

The Part-time Qualifi Level 3 Diploma in Customer Service is highly relevant to the customer service industry, with many employers recognizing this qualification as a valuable asset for their employees.

Upon completion of this qualification, learners can expect to gain a recognized qualification that is recognized by employers and industry bodies, such as the Chartered Institute of Marketing (CIM) and the Institute of Customer Service (ICS).

Industry relevance is also demonstrated by the fact that this qualification is aligned with the National Occupational Standards (NOS) for Customer Service, ensuring that learners gain the skills and knowledge required to succeed in this field.

Why this course?

Customer Service is a vital skill in today's market, with the UK's customer service industry valued at £43.6 billion, employing over 2.5 million people (Source: CIPD). A Part-time Qualifi Level 3 Diploma in Customer Service can provide learners with the necessary skills and knowledge to succeed in this field.
Year Employment Rate
2020 95.1%
2021 96.2%
2022 97.3%
A Part-time Qualifi Level 3 Diploma in Customer Service can equip learners with the skills to handle customer complaints, provide excellent customer service, and work effectively in a team. With the rise of online shopping and digital communication, the demand for skilled customer service professionals is increasing, making this qualification highly relevant to learners and professionals in the industry.

Who should enrol in Part time Qualifi Level 3 Diploma in Customer Service?

Ideal Audience for Part Time Qualifi Level 3 Diploma in Customer Service
Individuals seeking a career in customer-facing roles, such as retail, hospitality, or call centre work, can benefit from this qualification. With the UK's customer service industry employing over 2.5 million people, this diploma can provide a competitive edge in the job market. Those looking to progress from an entry-level position to a more senior role, or seeking to enhance their skills in areas like conflict resolution and communication, will find this qualification highly relevant. Additionally, part-time learners with other commitments, such as family or work responsibilities, can balance their studies with their existing obligations.
Key characteristics of our ideal learner include:
• Age 16+ with a good understanding of English and maths • Currently employed or looking to start a career in customer-facing roles • Willing to commit to part-time study, with a minimum of 12 hours per week • Seeking to enhance their skills and knowledge in customer service • Able to work independently and as part of a team